Maruti Insurance — flood affected - unethical behaviour from company

Address:

Alappuzha, Kerala, 690514

Dear sir,

I regert to inform regarding my father's vehicle alto lxi 2008 kl 26 6677 has been affected by flood at the height of head light level and given to indus workshop kareelakulangara on 22.08.18. This vehicle is in maruti insurance coverage and at present no action has been taken to repair the vehicle. As it is the vehicle keeping in yard for a long time will spoil & corrode the vehicle parts due to the irresponsible delay for the repair. Maruti is always caring & supporting the customers but from the dealer activity and irresponsible delay is very much distressed to the product.in my entire family we are using 6 maruti brand vehicles.
My father visited the workshop more than 10 times and they were unable to describe the work status. As a senior citizen (69 years old) need to give minimum priority for his vehicle. He owned 2 vehicles from maruti insurance.

The vehicle purchased from indus true value at a cost of 2 lakhs and they quoted the idv for 60 thousand ruppes it means what???... Actually it is less than the market value and not even met 50% of the present market value of the vehicle. The customer is not aware of this and it is disloyal by the maruti insurance & indus motors. I hope indus is trying to make a money target from the flood affected vehicles. Since the responsibilty of this vehicle insurance by indus motors team. We require the vehicle repaired with in the insurance coverage with out further delay.
As per the above information i request maruti insurance kind intervention for resolving this matter.

Kind regards

Sajeev sivadasan