Maruti Insurance — maruti insurance renewal

On 25th may 2019 i renewed the insurance through online website :- www.marutiinsurance.com for the policy number :[protected], proposal number - r59450353 and the registration number of the vehicle is :- pb65ag4954. Engine and chassis number is :[protected]
The payment has been done online only through net banking and the amount of premium i. E rs 8351.00 has been deducted from the bank account, the ref id of trancsaction is :[protected]igagfdsqj2.

But the problem is that i have not received the soft copy of the insurance after payment too.
I have contacted the customer care too but he says to contact them via e-mail. I have also sent them email but i am afraid that i haven't got any response.
Since my insurance is going to expire this month only i request you humbly to please seek into the matter and renew the insurance policy at earliest.

Thank you