Maruti Insurance — Unhelpful attitude of insurance staff of vadakara dealer

Address:	673523
Website:	maruti insurance

My vehicle KL 18 K6978 was insured by maruti insurance at vatakara and was to be renewed wef midnight of 6.3.16, Accordingly I rang up maruti dealer at vadakara to send somebody to my home address for collection of premium. The lady at the counter asked me to attend the next call but it never came. I Waited for the next day but no body came. Finally at the last hour I had to call up another insurance co to help me who did it promptly. I would like to know what impeded the vatakara dealer from action up on my request...vijayaraghavan nambiar