Maruti Insurance — zero debt insurance taken but charge for the parts

Address:	380013
Website:	www.royalsundaram.in

I have taken insurance from maruti insurance for my car and they have taken policy through Royal Sundram General Insurance Co.Limited for zero debt policy as renewal for my ciaz car no GJ01RN-9976 as renewal . The policy no MOP7481611 dtd 25.01.2018 at Ahmedabad.

Recently at my society the car was parked in my parking area and some body was learning has dashed my car and my car was badly damaged and i have send for repairs under insurance coverage at Kiran Motors Ahmedabad at sola Ahmedabad work shop on dtd 03.07.2018.

The kiran motors has called the surveyor agency of royal sundram and they have attended and repair with zero debt policy with Bill No 046/BR/18005138 dtd 03.07.2018 for Rs 21546.00 and handed over the bill for payment as it is not covered and payment was asked, since i was out of ahmedabad for 10 days and my son has not paid through credit card and i failed to understand why we have being asked for the payment, when the insurance is covered under zero debt do surveyor and insurance company is acting on their will as charging as not covered, when it is under zero debt, what is the use of zero debt insurance when the car should be repaired with deducting minimum one thousand rupees as per the law and why other amount was charged to the innocent customer.

The car was damage should be repaired at full insurance and insurance should not act on their own as not covered, do they have specify while taking any insurance that your car will have to bear the other charges by the innocent customer.

Kindly look in to the same and refund through cheque the complete amount without any delay as it s tarnishing both the images . The brief details of the said car charges as under with labour charges and much parts used,

01. Fender damage left hand side repaired and it is not replaced, what is the benefit of zero debt when it should be replaced with new one, it seems that the surveyor is acting on its will and cheating the innocent customer, there are may such things and charge heftily.

02.In ciaz RS rear bumper skirt was damage due to accident than also surveyor has ordered to kiran motors to paint only not replaced resulting in to till this date it is not proper joints to the bumper, because totally skirt locks are damage due to accident and surveyor is acting on it own.

03. Quarter outer left hand side panel is damage due to accident it has dent which has not passed by surveyor and we have being forced to pay for such repairs which should be done on it s own.

Such false bills is done and surveyor agency will work on its own it will be very difficult to maintain the car and if the car is damage and got accident. so what is the fun of reliability of maruti insurance they are appointing such lethargic insurance company who is cheating the innocent customer.

Kindly look in to the same and arrange for the refund at the earliest and penalize the surveyor agency and take a strict action against the faulty insurance company who is cheating the surveyor through faulty survey agency.

Thanks and Regards,

P.G.BHATT
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