Maruti — NON AVAILABILTY OF SPARE

Address:

New Delhi, Delhi

DEAR SIR,

wE HAVE BEEN THE LOYAL CUSTOMERS OF MARUTI SINCE 1985.bUT NOW OUR TRUST LEVELS ARE SHAKING DUE TO SERVICE QUALITY ISSUES, PLEASE GO THROUGH THE FOLLOWING .

Our car no DL 8 CQ8530 black desire is in workshop of DD MOTORS WAZIRPUR since 12 January for repair, it is still in workshop due to non availabilty of spare and for which even they are not sure when will they get it.
Please find below the mail exchange

From: "Shambhu Dayal : Body Shop Manager: DD Motors, Wazirpur " <bds.[protected]@ddmotors.net>
Date: Sun, 1 Feb 2015 10:13:04 +0530
To: <[protected]@yahoo.co.in>
Subject: VOR BACK ORDER


Subject: VOR BACK ORDER

Advanced Order-Back Order Details


PLE VEH IN HOLD
PARTS RELEASE
08B2 08B2 6788926 S08B2UGN1501014V-DM 38910-62J02 CONTROLLER ASSY, A/B VOR 1 0 1 MSILG

DD MOTORS WAZIRPUR
From:
SPD (spd.[protected]@maruti.co.in)
Date:
January 31 2015, 01:19 PM
To:
Peeragarhi Naresh Kumar : Asst.Manage : Spares Part : DD Motors spd.[protected]@ddmotors.net
Subject:
RE:'Query No=351-468' VOR BACK ORDER

Dear Peeragarhi Naresh Kumar : Asst.Manage : Spares Part : DD Motors,
Thank you for writing to us.
This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in fut


MY REQUEST TO YOU ALL SENIORS, WHY CUSTOMER HAS TO APPROACH MARUTI FOR CHECKING SPARES.

IF SPARES ARE NOT AVAILABLE THEN WHY DO YOU SOLD VEHICLES.

I AM WORKING AND FINDING IT SO DIFFICULT TO COMMUTE, REQUEST YOU TO PLEASE LOOK IN TO THIS AND GET MY PROBLEM SORTED OUT ASAP.MY MOBILE IS [protected].

REGARDS,

ANU