Maruti Suzuki India Complaints & Reviews

Worst company to buy a two wheeler that to specially access 125
It has only been 2 years & though my vehicle is still in warranty. The company has no concern to solve the complaint of their customer.

Access 125 is so worst that it is showing self start problem consecutively 4 times.

Every now & then we have given the two wheeler for servicing & even they charge the same and are not concerned about customers problem at all.

They only show advertisement for their popularity, but it's of no use until you satisfy the customer. People don't commit this mistake of buying the two wheeler from here. It's the biggest wrong decision you will make.

My contact no. Is [protected]- kishan gupta. If you are concerned about your customer's. Do try to contact.

I purchased wagonr cng from hare krishna auto derails given below.
Dealer-hare krishna auto mulund
Invoice no[protected] dt.10/07/2014
Chass no.738526, engine no.7366943
This vehicle is giving problem right from the second week i purchased. It stops in the first gear many times. Several times this problem reported to hare krishna but they could not solve this problem. Now they are telling me that this happens with every cng car.
The take this vehicle, keep it, they do something (Thats what they claim) and returned it back to me until i report problem for the next time.
I am scared to drive this vehicle on the road as it stops suddenly and their might be chance of major mishap.
Hope to get permanent solution this time.

To
GM, Customer Care Cell,
Marutisuzuki Udhyog.

Sir, we have purchased Vitara Brezza LDi (O) on 05-Sep-2016 from M/s Kothari Wheels, Pune,
We have no words to appreciate the dealing of Kothari Wheels . For us they are one of the best dealers. First of all I would like to mention here that this is my first Maruti Vechicle .
The problem now which we are facing in our vehicle is that the rear seat does not have the head rest. It is pertinent to mention here that when we went to the above said dealers show room on[protected], we saw the Vitara Brezza which was displayed in their show room and we were very much impressed by the sales representatives demonstration and we decided there only to book the Brezza. Of course it was top model displayed and it had seat head rest on its rear seats also. As per our expense capacity or seeing our pocket, we decided to book the LDI(O) at same time. We never thought that LDI will not have head rest on rear seats. Now it looks very impossible that maruti’s vehicle will have such rear seat.

When we sit on rear seat even our shoulders are above the seat back. When vehicle moves or when sudden stops, person sitting on rear seat gets very serious jerk on the neck, which is very dangerous because neck bones may break any time. I have many examples of such serious incidence that does not have seat head rest. I am writing because twice I got jerks while sitting on rear seat in my own above said car and my neck is paining. We have enquired from the dealers and from the local market to put or fix the head rest but everyone is helpless to fix it, they says there is no solution. Everyone says write to the Maruti Company. Now it is our humble request that what is the solution for us, please guide us as early as possible, we are very seriously in trouble, hoping from your end for your favorable reply very soon.
Thanks in anticipation.

Suresh Thakare
Pune .
e-mail:[protected]@hotmail.com
[protected]

Hi,
I am Rajkumar paliwal residing Udaipur Rajasthan and a regular customer of Maruti Suzuki
But when this time I want to purchase a car and wanna gift to my father dealers in Udaipur refuse ko give me car and said that their is waiting for 6 months to baleno
I really disappoint about the dealer answer and policy regarding company
The dealer always give an option to book a car with booking amount without any assurance to give me car on decided date
Now I have to decided to purchase Scorpio Mahindra product

I don't want to say but now if Maruti Suzuki company gave me baleno in free of cost
I must say NO

Thank you
Rajkumar paliwal
Email id :- [protected]@gmail.com
Contact no:- [protected]

I bought a alto k10, vehicle number tn37cp1282 from ambal auto from coimbatore., during feb 2016. With very less kms done, i tried to check the air pressure in my stepney., but surprisingly, i found the tyre in the stepney with out air pressure, on checking i found a screw in the tyre which cause puncture. How can a stepney supplied with screw in the tyre, i means they have fitted a used tyre on my car., i request maruti to resolve the issue

This is to inform that i lost my 32gb micro sd card from my car (Kl 28a 989) when i gave it for an accident repair at indus motors ranni, pathanamthitta, kerala. The card ws attached to the stereo. I enquired about it when i ws handed over the car. Since it was holiday for them, they said they"ll check with the garage people and let me know. But till to date i have not recived any reply. The showroom service head is now not even responding to my call.

In continuation to my mail on 19th Sept' 16, its very unfortunate and sad to see that none of the officials at Maruti don't even have courtesy to revert back with any updates on complain. At least someone from Magic auto made an effort to call though that call was not at all with an objective to resolve the complain and was just an inquiry call post which i am still awaiting to hear from some one

Just want to put to your notice that during the time of submission of my car i was assured that there would be minimum time duration for car repair. I wasn't aware that for Maruti the minimum duration is 3 months and still in counting...

I am sure for one customer Maruti or its dealer is not even bothered and Customer Satisfaction is far fetched word for you guys. But the only reason that i am making and have to make efforts because i am the one on the receiving end and i am the only one facing all the problem hence have to make an effort.

I bought Wagon R on 13th Aug after making all the payments. On 28th Aug I got a letter from the dealer stating that state govt had issued a notice regarding increase in VAT from 14.5 % to 15% on 11 Aug. Also from same day onward 1% of extra road tax had been made applicable by the state government. So I was asked by the dealer to pay Rs 5237 more to accommodate this increase in tax even after i had completed all the payments on 13th Aug.

Though i made the extra payment, my concern is - if the government had increased the tax on 11th, it should have been a part of my invoice when i was making the payment on 13th Aug. If the dealer missed to charge this on 13th, he has no right to send me a letter and extort money later on. Please address this issue.

Two months down the line if the dealer realizes that he has missed to charge some other tax, he cannot keep on sending letters asking for more money after i have cleared all the payments. Please resolve.

Dealer Name - Seemanchal Motors Pvt Ltd., Bhagalpur, Bihar

Respected senior authorities,
My father had bought maruti's wagon_r in nov'14 but due to his rare use of car, he asked me for its regular use. When i drove it, i found plenty of manufacturing or installation faults which is as below.

1) visibility issue in windshield (Front glass) and side glass in rainy days when a. C. Is on

2) theft alarm/sensor not turning off

3) music system has 4 (2front + 2 back) speakers out of which 2back speakers are not working

I visited plenty of service station mainly to turn off the alarm, but none them able to do that, some of them have suggested to consult any technician outside maruti for paid services.

Kindly suggest how to deal with these issues, waiting for your favourable response.

Thanks & regards
Alok y. Rajput
+91-[protected]

Dear sir/madam,

I am purchase a new car, model swift zdi, having chasis no : b47656, engine no: 647825 from kataria automobile manianagr branch ahmedabad on dt: 01.09.2016 but not perfect gear working. car in under service last 3 days till date in kataria automobiles but he is not give proper answer regarding problem. so we are requesting you please co-operate this case.

Thanking you,

Amjadkhan j. pathan (ex. municipal councilor)
+91 [protected]

Dear sir

This is to inform you that my vehicle visited at maruti workshop competent gazipur before 10 days for accident work and now the paint is chipping off from the rear bumper what sort of paint quality do u people use and every time you people need more time as per the promised time what do u think customer time value is 0.i want to talk to your regional manager to contact me

I went for car service at CM auto center chandigarh opp ellante mall and after reaching home I noticed that car tail light was broken. Attendent Mr Parveen knew this this thing that while serviceing by mistaken light got break... but instead of telling me they see of[censored]s from workshop very humbly... you all are buggers... never visit again at ur workshop and never suggest any of my frend to visit there.

I Sakthivel booked new ertiga VXI on 20rd june.Kalyani Banswadi Bangalore promised us to deliver new car on 22 August.On mid of August said it is not possiable to delivery in August and will delivery by September. But now they are saying even that cannot be met and even we complained twice they promised us to deliver in 1st week of september.We are going through many problems and we have paid 5000 at the time of booking and even we surrendered our old TATA Indica car on June 20.We are really disappointed with you service.We did not expect this from maruti suzuki delars. Hope so you read my mail and give respons as soon as possible.Please reply and i think i didn't need to complain again.
Sakthivel
[protected]

I send my car maruti ritz for rutine service to authorized dealer m/s stan autos pvt. ltd. ludhiana on dated 11/8/2016.

Dealer pick car from my home for service and issue me vehical pick-up slip without any serial no. or any proper confirmation only with undersigned by driver who pick car for service.

Dealer inform me details of service and confirm rs 8000 to pay as service charges which i accept. and confirm me to return back car after 6 hours.

Later dealer call me and inform me that there is some problem in gear shift and can be repair in guarantee only need to pay 2000 rs extra then service charges and parts will be free as vehical is still in guarantee period.

I confirm them to pay extra money and ask to do all this on time but dealer ask me to return car next day morning for which i agree.

Dealer return my car after 3 days on 14/8/2016 morning at my home at there driver took 10000 rs but not give any bill as he give excuse that car release from service very early in morning so bill was not generated and same they will send me by evening.

Later i check car but gear shift work was not done car was not washed properly nor vacuum inside.

I complaint dealer for the same but they give excuse that they wont find service record so wont repair gear.

My complaint is if they havn't repair gear shift why they charge money for that, my car is in guarantee period why they not give service for parts in guarantee

Follow then several times also i mail to company but got nothing but only a phone call that we will check this matter n revert you soon, but no one give any satisfactory reply.

Modern show room, Kalka, Haryana

Receipt not provided and taken extra money by dealer, after servicing key ring and AUX wire also found missing.
I have to take lot of follow up to get the work done.
At the time of purchase also the accessories bill not provided till date.

Name of person in body shop : Ramesh: [protected]
Name of dealer in Kalka show room : Sachit :[protected], [protected]
Name of driver who took the vehicle to the body shop Rajan: [protected]

Dear Sir,
!!Good day!!

I am Dipin Raj from Abu Dhabi. On January 2016 I purchased a Maruti Suzuki Ertiga diesel from your dealer AVG Thiruvalla-Kerala. Engine : 5200687, Chassis : 362135.

I would like to bring it to your notice that I received inadequate and unsatisfactory service from your service center.

With great regret I would like to inform you that the first service I given car...

Hi, I am to say that my vehicle no. OD-13-C-5445 (Swift Desire) was repaired @ 40, 000/- just 2 months before but on today i.e. on 22.9.16 for normal check up my vehicle and checked in at 3.26pm by the Narayani Motors, BBSR. It is sorry to say that don't have any care and checked out my vehicle after 3 hours, for which I suffered a lot. This is for your information and necessary action.

Dear sir.
I have sold Marti swift zxi from Satya Auto Bilaspur in May 1, 2013.
On 18.09.2016 my son was on drive in a highway 78, between Kotma to Manendragarh. suddenly the car stopped with a sound of something breaking. He tried to restart but it could not started. On opening bonet he saw that engine oil dispersed he called Sharma service centre Manendragarh C.G. they peaked the car and when next day open it. found that the block is broken and all 3 piston damaged. With lots of other part. They replied that it required half engine assembly to replace.the car is 55000 km run.
I query at Satay services Bilaspur but they did not help me. Also contacted Shubh motor Kotma but no responses.
I request you kindly provide me half engine spare at a reduced cost or any warranty scheme, if possible. So that trust on Marti can be still remain within the customers.
With kind hope
S SHRIVAS
Bilaspur CG

I have booked alto 800 lxi at atul motors, rajkot 360002 - gujarat
Before 15 days,
When i ask about test drive, the dealer told me to give test drive in 2-3 days.
Now only 10 days left when i will buy my car, but they don't give us test drive, as per them car is in repairing... which is not satisfactory..
They have to arrange other car in short time.

Name of purchaser : mrs. Chaitali sinha
Name of vehicle : swift dezire
Dealer : ocean motors indore m. P.
Date of purchase :29th july
Amount paid : total amount paid on 29th only including rto registration and
Insurance.
Till date the process of rto registration has not started beside several reminder from my side. Today i have received calls from [protected] and from [protected] for rto paper signature after my complain to mr. Aman patel owner of ocean motors. The text of my complain is as under :

Rajeevranjan sinha
11:05 am (1 hour ago)

To aman
Maidam mrs. Nisha you are not picking my phone that is why i am sending my grievances to you through sms.
My grievances are :
1. I have purched swift dezire on 28th of july.
2. I have not received the vehicle no. Yet.
3 if my vehicle will be charged fine for this offence who will be responsible.
4. Name of vehicle owner is mrs. Chaitali sinha.
I will wait for your reply for another one hour and then i will complain to maruti and a copy to mr. Aman patel for necessary action.
Thanks.

Rajeevranjan sinha
12:51 pm (13 minutes ago)

To aman
Dear aman ji
I have just received phone call from your ocean motor indore from [protected] she is inquiring about my vehicle position for filling some form for my tro registration i have told her categorically to mail me on my mail id [protected]@gmail.com for whatever she want to do please give me in writing. Please convey my this request to her.
Thanks

For - envirogreen minetech india pvt. Ltd.

Rajeev ranjan sinha
Director
[protected]

Please do the needful at the earliest. If my problem will not be solved within 4 days i will go to court of law for the refund of my money.
Thanking you.