Maruti Suzuki India Complaints & Reviews

Dear sir/madam,

I am purchase a new car, model swift zdi, having chasis no : b47656, engine no: 647825 from kataria automobile manianagr branch ahmedabad on dt: 01.09.2016 but not perfect gear working. car in under service last 3 days till date in kataria automobiles but he is not give proper answer regarding problem. so we are requesting you please co-operate this case.

Thanking you,

Amjadkhan j. pathan (ex. municipal councilor)
+91 [protected]

Dear sir

This is to inform you that my vehicle visited at maruti workshop competent gazipur before 10 days for accident work and now the paint is chipping off from the rear bumper what sort of paint quality do u people use and every time you people need more time as per the promised time what do u think customer time value is 0.i want to talk to your regional manager to contact me

I went for car service at CM auto center chandigarh opp ellante mall and after reaching home I noticed that car tail light was broken. Attendent Mr Parveen knew this this thing that while serviceing by mistaken light got break... but instead of telling me they see of[censored]s from workshop very humbly... you all are buggers... never visit again at ur workshop and never suggest any of my frend to visit there.

I Sakthivel booked new ertiga VXI on 20rd june.Kalyani Banswadi Bangalore promised us to deliver new car on 22 August.On mid of August said it is not possiable to delivery in August and will delivery by September. But now they are saying even that cannot be met and even we complained twice they promised us to deliver in 1st week of september.We are going through many problems and we have paid 5000 at the time of booking and even we surrendered our old TATA Indica car on June 20.We are really disappointed with you service.We did not expect this from maruti suzuki delars. Hope so you read my mail and give respons as soon as possible.Please reply and i think i didn't need to complain again.
Sakthivel
[protected]

I send my car maruti ritz for rutine service to authorized dealer m/s stan autos pvt. ltd. ludhiana on dated 11/8/2016.

Dealer pick car from my home for service and issue me vehical pick-up slip without any serial no. or any proper confirmation only with undersigned by driver who pick car for service.

Dealer inform me details of service and confirm rs 8000 to pay as service charges which i accept. and confirm me to return back car after 6 hours.

Later dealer call me and inform me that there is some problem in gear shift and can be repair in guarantee only need to pay 2000 rs extra then service charges and parts will be free as vehical is still in guarantee period.

I confirm them to pay extra money and ask to do all this on time but dealer ask me to return car next day morning for which i agree.

Dealer return my car after 3 days on 14/8/2016 morning at my home at there driver took 10000 rs but not give any bill as he give excuse that car release from service very early in morning so bill was not generated and same they will send me by evening.

Later i check car but gear shift work was not done car was not washed properly nor vacuum inside.

I complaint dealer for the same but they give excuse that they wont find service record so wont repair gear.

My complaint is if they havn't repair gear shift why they charge money for that, my car is in guarantee period why they not give service for parts in guarantee

Follow then several times also i mail to company but got nothing but only a phone call that we will check this matter n revert you soon, but no one give any satisfactory reply.

Modern show room, Kalka, Haryana

Receipt not provided and taken extra money by dealer, after servicing key ring and AUX wire also found missing.
I have to take lot of follow up to get the work done.
At the time of purchase also the accessories bill not provided till date.

Name of person in body shop : Ramesh: [protected]
Name of dealer in Kalka show room : Sachit :[protected], [protected]
Name of driver who took the vehicle to the body shop Rajan: [protected]

Dear Sir,
!!Good day!!

I am Dipin Raj from Abu Dhabi. On January 2016 I purchased a Maruti Suzuki Ertiga diesel from your dealer AVG Thiruvalla-Kerala. Engine : 5200687, Chassis : 362135.

I would like to bring it to your notice that I received inadequate and unsatisfactory service from your service center.

With great regret I would like to inform you that the first service I given car...

Hi, I am to say that my vehicle no. OD-13-C-5445 (Swift Desire) was repaired @ 40, 000/- just 2 months before but on today i.e. on 22.9.16 for normal check up my vehicle and checked in at 3.26pm by the Narayani Motors, BBSR. It is sorry to say that don't have any care and checked out my vehicle after 3 hours, for which I suffered a lot. This is for your information and necessary action.

Dear sir.
I have sold Marti swift zxi from Satya Auto Bilaspur in May 1, 2013.
On 18.09.2016 my son was on drive in a highway 78, between Kotma to Manendragarh. suddenly the car stopped with a sound of something breaking. He tried to restart but it could not started. On opening bonet he saw that engine oil dispersed he called Sharma service centre Manendragarh C.G. they peaked the car and when next day open it. found that the block is broken and all 3 piston damaged. With lots of other part. They replied that it required half engine assembly to replace.the car is 55000 km run.
I query at Satay services Bilaspur but they did not help me. Also contacted Shubh motor Kotma but no responses.
I request you kindly provide me half engine spare at a reduced cost or any warranty scheme, if possible. So that trust on Marti can be still remain within the customers.
With kind hope
S SHRIVAS
Bilaspur CG

I have booked alto 800 lxi at atul motors, rajkot 360002 - gujarat
Before 15 days,
When i ask about test drive, the dealer told me to give test drive in 2-3 days.
Now only 10 days left when i will buy my car, but they don't give us test drive, as per them car is in repairing... which is not satisfactory..
They have to arrange other car in short time.

Name of purchaser : mrs. Chaitali sinha
Name of vehicle : swift dezire
Dealer : ocean motors indore m. P.
Date of purchase :29th july
Amount paid : total amount paid on 29th only including rto registration and
Insurance.
Till date the process of rto registration has not started beside several reminder from my side. Today i have received calls from [protected] and from [protected] for rto paper signature after my complain to mr. Aman patel owner of ocean motors. The text of my complain is as under :

Rajeevranjan sinha
11:05 am (1 hour ago)

To aman
Maidam mrs. Nisha you are not picking my phone that is why i am sending my grievances to you through sms.
My grievances are :
1. I have purched swift dezire on 28th of july.
2. I have not received the vehicle no. Yet.
3 if my vehicle will be charged fine for this offence who will be responsible.
4. Name of vehicle owner is mrs. Chaitali sinha.
I will wait for your reply for another one hour and then i will complain to maruti and a copy to mr. Aman patel for necessary action.
Thanks.

Rajeevranjan sinha
12:51 pm (13 minutes ago)

To aman
Dear aman ji
I have just received phone call from your ocean motor indore from [protected] she is inquiring about my vehicle position for filling some form for my tro registration i have told her categorically to mail me on my mail id [protected]@gmail.com for whatever she want to do please give me in writing. Please convey my this request to her.
Thanks

For - envirogreen minetech india pvt. Ltd.

Rajeev ranjan sinha
Director
[protected]

Please do the needful at the earliest. If my problem will not be solved within 4 days i will go to court of law for the refund of my money.
Thanking you.

Ear team

I am regular not satisfied with your service

My first complaint date 3_4_15 issue not resolve

My second complaint date 3_12_14 issue not resolve

My third complaint date 10_3_15 issue not resolve

My forth or last complaint date 10_9_15 but still issue not resolve

Kindly resolve the issue as soon as possible

Thanks and regards
Mob [protected]

Ref. - complaint no. [protected] dated 26/6/2016 and complaint no. [protected] dated 15/7/2016

Dear Maruti,

Please refer above complaint nos. I lodged against Kakaria automobiles MIDC Ahmadnagar MH.

In this regard I would like to tell you that still I did not received my old axle replaced by Kakaria automobiles.

This is very disgusting that maruti dealers giving service like this, and irrespective of my continuous follow up, maruti is not taking any action against it. They should have keep old part replaced in vehicle.

All the details I have mentioned in my complaint.

I request you to kindly give my old axle back. Otherwise Maruti will lose her regular customers. My vehicle is 7 years old and I'm thinking of changing the vehicle but such service from your dealers has initiated me to think before taking new upgraded model of Maruti.

Kindly give my old axle in next seven days at my home.

Regards
Dr. Upasani

Dr. Shripad Mukund Upasani
Assistant Professor, Department of Zoology, Representative of Institutional Member of International Society of Zoological Sciences Beijing, China.
Arts, Commerce and Science College Dharangaon - 425105, MH, INDIA.
Principal Investigator, Rajiv, Gandhi Science and Technology Commission North Maharashtra University Center Jalgaon

My car met with an accident and now my car is in popular motors angamal service center .Now I need a body shell for my 2013 new model swift dzire vdi .but the service centre representative told me that
Company don't have a stock of that shell because Maruti stopped production of that shell and I should pay 40000 rupees more for new type shell . I already have a bumber to bumber insurance for my vehicle because of this I won't pay the extra money
I'm hoping that Maruti Suzuki will help me to solve this problem
KL 63 A 7696 swift dzire vdi
BINU VARGHESE
[protected]

I am kamlesh joshi ([protected]) booked the car swfit ldi dated[protected] and also loan amount disbursed to kataria automobiles dated[protected] and getting fake on fake dates of delivery from the dealer since last 1 month.

I feel harrasse and intentionaly delayed from the dealer (kataria) for swift ldi where due to their fake commitment i have asked bank to process my loan and disbursed in august month now dealer is not responding and reverting me on my car delivery date and talking very roud langauage. i can not understand where to go to get my car?

I feel i am loyal customer of maruti as earlier i had alto than presentaly having eeco which i am replacing with new swift hence i am keeping shut. but my sincere request to take some action and get my interst amount back from the dealer which he is using my funds for almost a month and penalty from maruti so that dealer can respond the customer timely.

Kamlesh k joshi (mes service - air force)
[protected]

Dear,
Last 12 aug-2016, I have purchase new swift LDI from vipul motors Faridabad, H.R and i have already submit my all document but still today,
my car paper not ready and when i ask form vipul motors then he give me oder to go faridabad authority,
i am give this complain because when i purchase maruti swift the vipul motors
EMP (m.r Rajesh told me that we are responsible for complete you paper work.

But today maruti staff behave very very wrong and i have never expection this type of behave of maruti .

BR//
Puneet Chauhan
[protected]

Please don't make an attempt to go to Pratham Motors, kudlu, bangalore branch for your car services bcoz I had a very good experience today with my brand new maruti celerio i went to thier service station for a small problrm they made a big dent on the right side door and they are not ready to accept thier mistake and in return the executive name called ramakrishna is blaming on us .
So concerned authorities should warn them and take necessary actions on them as it would not repeat again

I have maruti suzuki swift l have purchased on jan 2012. And done 54000 kms. I had extended variants which expired after three years. Now i am facing gear shift problem from 3rd gear to 2nd gear. As i my car has completed 3 years but as per warranty it is under 60000 kms. Please guide me can go for warranty repair as this fault is manufacture fault it is coming in most of swift cars after 53000 kms as i collected information on net. It is company responslbilty to get the fault rectified.

Baljinder singh
Pb65p 86946

Dear maruti team,

My car had met with accident and was submitted to workshop on 11th july 2016, today i am on 20th sept and still no proper updates that when can i get my car back.

I know writing this mail would incur a negative to my car only as that's still under repair which would result into either lower level of service or higher cost for repair, but knowing this also i am forced to write this mail as only i know that what i am undergoing through without car for close to 3 months.

I am unable to accept that the damage that my car had undergone would take this amount of time to get repaired.

The unfortunate part is that after a company of such an repute is not even bothered that what its customer is going through.

I am associated with maruti from years but this is for 1st time i have came across such an pathetic level of service. I am confused who is responsible for this maruti as a company of dealer magic auto.

I never expected this from maruti,

I booked Vitara Brezza LDI at BM Autolink Gandhidham
Receipt No 20637 dtd 2.07.16. Of amount 21000.00
But still waiting for delivery . Whenever i contact to BM auto link regard delivery they r not giving any suitable answer and many times they don'tlift my phone. Please do need full to get me delivery at earliest

Thanks
With Regards

Jagdish Ghanshyamdas Sachanandani