Maruti Suzuki India Complaints & Reviews

Dear sir/ madam,
Myself nazeem jalil shaikh from igatpuri dist:nasik.
I have booked the new ertiga vdi car in white color since last 3 months. Still i am not getting any right feed back from your authorised dealership. Seva automative pvt. Ltd ambad nasik. Booking no. Is sob15003421 at seva automotive pvt. Ltd
Just i want know when i am getting car or no. Bcoz i am having useless answer and promises from your dealership. Sometime they are telling to do paymemt process that i will getting a car in hand within a two day.
I have firstly spoke with mr. Shehzad shaikh sales executive, team leader mr. Nilesh jadhav and mr. Wajid as dispatched and logistic dept. As they told us that last week that car will be moving from delhi on monday 20th june 2016. And today morning i called him regarding the status his answer was that you have to wait more one month i am getting now what to do. Should i stuck or swipe to another but these is unfair to play with customer bcoz we are having some plan regarding buying cars.
I will be waitng for a reply as soon as possible.

Regards,

Nazeem jalil shaikh
[protected]
[protected]

Dear sir,
I by name thyagaraj from karnataka bought new swift d zire on 24th march 2016. During my second service i complained that there is some unusual sound in the belt. On the same day my vehicle was given back without rectifieng my issues. Again it was taken back to showroom and said it still persistent. On the second day they called me and said oil seal has failed. I was really shocked and when asked they said "it could be manufacturing defect"
Doen it mean to say i have paid 7.5 lakh for defective vehicle.
Second thing,
To rectify the same they took 8 days at today it was given to me in "damaged condition", when asked this i got reply it was in the same condition when i gave the vehicle.
Thanks to maruthi suzuki support.
If some body wants to show any concern please contact me at [protected]

Sir
i had booked vitara by no sob 16000293 with vipul motors jaipur after get a test drive i want to upgrade model to zdi+ hence i applied for the same then i was informed that i have to pay another 21000/ rs and cancellation money which was paid earlier to vipul motors will be returned back to me within 7 days but it is regretted that after lapse of 1 and half month and several visits they still says sir your cheque are not ready and also misbehave with my employee
it is shameful for maruti and now i request you to cancel my both booking with vipul motors and please return my amount 42000/ as now i dont want to take brezza.
thanking yoou in anticepation
dr ajay singhal
71 laxman colony
shyam nagar ajmer road
jaipur
[protected]

Fault / issue in car glass/AC vent which is creating the FOG/White shades on glass. It is very difficult to drive the car during night hours which may leads to major accident. I have complaint to Maruti Showroom many times (Kothari Wheels, Pune) from where i have buy the car but there is no response from them.

I hope you would so concern towards my problem.

Thanking you.

Regards,
Ganesh Bawane
[protected] / [protected]

Sir,
I am buying maruti suzuki celario zdi from your delear anand motors lucknow uttar pradesh on[protected] and car accidents on 3-4 2016 car insured by l&t insurance company on recmendation of delear after accident inform to anand motors as well as insurance company i will deposited car at anand motors workshop lucknow spending 9500 rs on request of survear workshop made a estimate of car for repaier cost of 715000rs insurance company decleared car in total loss but anand motors demanding 2.5%of estimating charge to me and also demanding prking charges who is responcible to pay the estemating and parking charges about 28000rs

Sir i have buy my car maruti suzuki celerio vxi model with some of accessories. Also buy sony music system. After one week the bluetuth of the stereo system is not working. I contacted to the dealer. They assured me that they will replace whole sony stereo system within one week. But it has been two month passed. They are not replaced the stereo system.

The dealer is competent automobiles
Sector 12 gurgaon haryana.

Kindly do the needful

Our swift Vdi is lying at sumitra ds motors shahjahanpur about one & half month passed I was assured that it will take one month in repair.today I inspected my car and I found that still car is lying in yard and no one touched for repair It is very hard for us to continue hired car for more time so my business is badly affected .we are facing heavy losses we want justice

I bought a new car from Maruti Suzuki through the dealer A.M. Motors, Calicut, Kerala. The 3rd service to be done in June 2016. Normally all the other car dealers in Kerala are informing the customer regarding the service in tine. But I am not informed by the dealer. Then I called them to book the service, nobody was attending the phone. Then I called the Head Office in Malappuram, Kerala, they told me that they will inform the service center to book the service of my car. Nothing happened. For 1week I am waiting for their call because without booking they will not do the servicing. I am using other company car also who is giving proper service in time. This Maruti suzuki is giving such a bad service to the customers as I experienced in the last service which was very pathetic.

I brought a new swift dzire at 4th january 2016. In that vehicle I am getting oil leakage in engine, I discussed about this oil leakage with service persons also they promised to solve this problem. But now after service also still again I am getting oil leakage, really worst experience with this new vehicle. I am not satisified with this vehicle and who is responsible for this problem

I visited maruti service centre, dd motors at mayapuri, delhi on[protected] to replace power window assembly (Driver side) for my zen estilo vxi 2007 model. I had been informed that the part is not available. I have to deposit money in advance and then dd motors will arrange the part and then will inform me tomorrow. I deposited rs.1000/-accordingly with a kaccha receipt (Scanned copy is attached).

Next day on[protected], i called sh. Som of dd motors on the given number [protected] at 11:30 am and i had been informed that the part has not come yet and they will inform me as soon as it comes. But when i did not receive any call from dd motors the whole day, i called them at around 5:00 pm to know the status. I had been informed that the part is available now and i can come to get it replaced next day.

Next day, on[protected], i called on the same number just to confirm again, but mobile was not picked up by any one. Ultimately i went to dd motors at 12:00 noon. I waited in the queue, got the job card for the work and again start waiting for my turn. After half an hour, i had been informed that the part is still not available. When i told them that it is not fair and i will make a complaint of this incident, the concerned staff, sh. Balwinder singh snatched the job card from me. On my repeatedly asking why he is doing so and to give me back the customer’s copy of job card, he refused to do so and misbehaved with me. He also insisted me to lodge the complaint. Then i went to the general manager (Services), sh. P s rayat and discussed the incident with him. He was already aware of the scene and he promised me to get the part replaced the same day on[protected]. I had no choice as i had already paid rs.1000/- in advance. I came back home as this would take uncertain time.

Next day, on[protected], i went again to dd motors after confirming over mobile and at last got the part replaced with all hassles. But whatever happened with me can not be ignored. Kindly let me know the following.

1) why a reputed maruti serive centre like dd motors needs to get an advance amount deposited from the customer for bringing the spare part to the work shop? If it is under rules and regulations then why did not a proper receipt provided to me?
2) when the part was not available with dd motors then why the person confirmed me to come and get it replaced?
3) why the job card was snatched from me in offensive manner as if the job card was not made? What was the benefit of staff sh. Balwinder singh in harassing the customer (Me) and creating nuisance doing so? Any one can go and confirm the copy of job card with dd motors issued at around 12:15 pm having power window for rs.1350/- on[protected].
4) who will pay the amount of petrol wasted unnecessarily in coming 15 km twice and back? Approximately rs.400/-?
5) who will refund my valuable time (3 half days) wasted in the above incident in getting a very small job done which can not be measured? Say approximately rs.5000/-?
6) who will compensate the mental torture suffered by me, the harassment given to me by the staff of dd motors? Say approximately rs.15000/-?

Of course, this would be my last time to visit dd motors and in turn last purchase from maruti along with my close relatives and friends. Every one has learnt a lesson from this incident. We should always go for the product where after sales services are satisfactory and not like maruti dealers and service centres specially when there are number of other brands available in the market.

Deepak verma

We have purchased one no 1.3 alpha chasis no. Ma3fneb1isoo122472 engine no. 5218939 on 17/03/2016 from nexa ocean motors indore vide their invoice no. Nexa/march/15-16/069/sales dtd 17/03/2016. After getting this vehicle we are complaining repeatedly that vehicle is giving fuel efficiency/average between 12 to 14.5 km per ltrs. Based on dealers request we have sent vehicle 3 times to their service station but no improvement and even not getting any satisfactory reply. With this mail we request you to please look into the matter very seriously and take necessary action to set right the average as assured in your product catalogue with in a week time, else no option will be left with us except to handover vehicle to your dealer against refund of money paid by us/our banker. We are not at all interested to use this vehicle further more on existing conditions.

Worst dealer i ever seen in my life. Worst experience. I buy a new maruti swift on 22 feb 2016 and they charge extra 6000rs from me and told me that money will be refundable to me but now when i go to showroom they didn't gave me my money back. Staff is irr responible, behaviour not good. I went to many time to showroom but every time no solution. Please take nessary action against them

Dear sir
11 mail I post your customer care
Last time given me complete number
My Complete no. NX[protected]
No reply your any employee
I hope you have take a action on this mail
Sir l request to you
You're not interested in customers care
We are car sold your work is done
I am not interested in your extended warrenty
I paid amount pl give me back refund
Because you not take a dissuasion and solve my problems
Extended warranty ref no. NSL150048
invoice no. 12032983
Contract no.[protected]
Dealer code - 19NB - 19 - 0A
Amount - 15489 /-
Please refund my amount cheque
Name & address
Swapnil Jitendra Bhati
S.no.62, Near hadapsar railway station, paper mill road, Mundhwa, Pune - 411036
Thanking you
Swapnil Bhati
Mob. No. - [protected]
- [protected]
video :-
out side boyes came in kothari wheel service station, Fatima Nager, hadapsar, Pune, Maharashtra, India
Damage car and service station worker blame customers

I am belong to rural area in amritsar which is situated in punjab.i have purchase a new maruti suzuki car in 2016.at 1st june my was damange during the driving.head light and front, rear door was damaged.i have full insurance of my car.i did the insurance from your agency.but your company not provide and recovered my car.not days its my big nuisence.

Dear tejpal sir


This is in reference to complaint of your vehicle no.Hr01aj2826 reported at workshop for color fading problem we sincerely regret for inconvinience and would like to clarify that as per inspection of vehicle by our tsm msil service vishal patel sir & our gm service mr.Harveer singh this does not falls under manufacturing defect as it gives reflection of repaint hence it cannot be covered under warranty but as you are honorable customer of patel motors we offer you zero processing fee if you approve to cover it under insurance claim.


For further queries & clarification please feel free to contact undersigned.


Thanks & regards

Mrs.Sneha shrivastava
Workshop manager
Patel motors (Indore)pvt.Ltd.
[protected]


But i want know i never do anything in my vehicle till date even a single boult patel motor super wiser also said me ur bounet is not open till . Then why company not claim it. This totally manufacturing defect why should i claim from insurance.

They update me in last in upper mail

You can check my car any where

Sir i have booked rns motors hubli and bijapur ur dealer maruti eritiga zdi shvs 4 months back and dealers executive promises me colour of silver i have booked earlier and they have promised 25, 000 bonous smart city and 10000 additional bonous on purchase but they cheated me they given only 5000 and they not kept their promise so pl my query and punish them legally because i am big fan of maruti so it will create a negative image of brand household pl take action against them, and refund my amount my ph no [protected]...

I purchased vehicle from true value outlet of fair deal cars sector-8 noida on 18/oct/2015, and we were feeling proud that we got my car from true value.

It’s approx. Eight months has been passed but rc could not transferred to new owner name. I am following up your team continuously but could not get my rc.

After meeting on 7th may with a responsible executive, i was expected that i will get my rc till 25th...

When we visited the Maruti Suzuki Sevice center the first service required is to fix the bumper from the corner. They told us to fix the bumper.
At the time of delivery the work seems to uncompleted they told us they can not fix the bumper you required to change it but after arguing with them the fixed it by adusting the hole provided on th chasis of car.
My Name: Rao Vishal

These people are 1st class cheaters and worse than forest thief veerappan. I used to give my alto k10 2010 model car to these people for service. They will do many unwanted things, not necessary for a regular service, without my permission and stolel money. Because they never did it. We could never check as these cannot be seen. Expl. Upholstery cleaning.
Whenever they did wheel aleignment, i asked to produce computer report. But they never produced which means they never did it and simply stole money.
Afterward car a/c was in trouble. They replaced the fan to solve this and charged me rs4000. But problem persisted. When i report this they said it could be some other problem. I asked them to show the replaced fan they never did.
Later i solved my a/c problem with a car a/c workshop for rs1000.
O i request to cancell the dealership and authenticity of this group. Otherwise these people will definitely tarnish your name. Their technicians are incompetent.

I have driven my sx4 zdi only for 50000 kms and unable to shift gear from 3rd to 2nd and subsequently to 1st gear.In fact i started encountering this problem somewhere around 46000 kms. Extended warranty of vehicle expired three months back only. I did not expect such poor performance from a product of maruti. This all happened inspite of taking the care of vehicle and getting all the servicings done well in time. May i request the maruti company to respond and let me know the reason for the same. Also why can't the company bear the cost of same. My car no is hr26bq5976 and i bought the car from pasco motors gurgaon.