Maruti Suzuki India Complaints & Reviews

I, Harjesh Juneja, on 14/2/2014 had purchased from Autopace Network Pvt Ltd, Industrial Area, Phase I, Chd, Dealer code-0705, a Maruti Dzire VDI BS IV/Body/Saloon Engine No.-D13A2301380 Chasis No MA3FJEB1S00466409 Mfg. Date 01/2014 Regn No. - CH01AW6359 Regn dt. 04/03/2014 . I have been facing the problem of low average only able to get average of around 12 Kmpl as against 22 Kmpl as mentioned by the company. I have been getting the vehicle checked and repaired by Autopace network pvt ltd., the same dealer from whom I had purchased the vehicle. But even after repeated repairs I could not get the right average. I got the vehicle service latest on 16/11/2015 from the same dealer but the result is as it is with no improvement. The vehicle is under two year warranty period.I am tired with getting the vehicle repaired again and again. Either the vehicle may be repaired to the company standard or may be changed.

I bought top model maruti ciaz car in April 15, 2015 last Friday on dated 11 December I was driving the car for Ferozepur cantt, near Moga left side front tyre was damaged due to road crack and puncher at the spot. Then I took out the Stepney tyre...I shocked at once...that was of different company tyre ie MRF rest 4 tyres were of Apollo... 2nd ..the tyre was of 15 inches rest 4 tyres are of 16 inches...3rd...the wheel was simple rest 4 are alloy wheels. I was surprised to the fact...a luxurious car of 11 lacs contains such a stupid defeciancy... If we move 15 inch tyre with 3 tyre of 16 inches then definitely alignment will be out...if we run 3 alloy wheel with 1 non alloy wheel...we will be jocked out by the public may be for 30 minutes... As we wear bats shoe in one foot and rebock shoe in another foot... For only rs. 6000/-the company has jocked with the buyer of ciaz a luxurious top model car... Nor even the salesman told about the fact of Stepney so that at the time of investing rs.11 lacs...costumer may invest rs. 6000/- more. Seems very unorganized by the company as well as dealer... Ekaans wheel...Ambala to be taken care of. Now the company is requested to change the Stepney with same size and company tyre along with alloy wheel...thnx Dr. Vijay Kumar..O/o ADC, Ambala...[protected]..[protected]

My steering is hard since more than 6 months despite multiple visits to dd motors may puri and Naraina After 3rd service Kindly resolve May have to approach concerned court otherwise Sandeep [protected]

My vehicle details: Registration No. MH-43-AN-7368 Make Model –SWIFT DZIRE-VXI Engine: 1331650 Chassis No: MH-43-AN-7368/MA3EJKD1S00433998 Mfg Yr: 2013 I had a couple of problems with the vehicle. 1) The stereo has some loose connection inside.. it stops playing when the vehicle bumps. also pendrive also stop recognizing pen drive during bumps. 2) While the vehicle is running on low rpm, the breaks doesnt work properly. If my speed is under 10kmph, the breaks doesnt apply properly. Especially while taking a reverse, its difficult to have proper grip of breaks. I wanted to have those problems rectified. .. so i called SK wheels and they said they would pick up the vehicle on 31st Oct-2015. No body came to pick up and when i called them around in the afternoon, they said, the driver got busy and cant come to pick up. They wasted my whole day, as i didnt go anywhere because the vehicle pick up was scheduled. Later I fixed another appointment to pick up my vehicle, and my vehicle was picked up on 03/11/2015 and some advisor named Ram called me after the vehicle reached SK wheels. I told him the above mentioned problems and also asked to do the complete cleaning (internal as well as external). He kept delaying a delivery by telling me all technical stuff and after keeping vehicle for 3 days, the vehicle was delivered to me. Following was the result: (1)The stereo problem was not addressed, and when I called him he said i have to call a customer support of that stereo and only they can address that. My question is, Why the hell he was telling me this after the delivery of vehicle and why not when i told him the problem. (2) The break problem remains as it was explained and now recently the vehicle has started making some cranking sound when i apply breaks. Happens when i am travelling at 30-40 kmph and apply breaks. 3) The cleaning was done shabbily. I showed it to the delivery driver too and he agreed that many parts of interiors were not even touched. So he called miss Bindu and told her that the vehicle is all dirty from inside and she said please dont pay for the internal cleaning charges. Next experience with SK wheels was when Miss Bindu Called me to take a feedback of service ( must be last week of Nov). I told her about problems (1) (2) and (3), she said she will have my vehicle picked up on the coming saturday. And guess what? Nobody called or came to pick up my vehicle on that saturday. I have recently bought another maruti vehicle for my Wife Miss reshma sathe (Alto 800 CNG MP46 AP 2146) and she also has faced a problem of someone confirming a delivery date and time and not turning up to pick up and not even have a courtesy of calling. I am losing my faith in the customer service that maruti so proudly advertises about. There are plenty of competition in the market and I have heard great stories of customer service from other vehicle companies. The swift dzire that is in my possession is one of the corporate vehicles we brought for Reliance Industries. If this trend of customer service continues, I shall notify our reliance corporate services to look out for vehicles from other than maruti. Hope someone looks into this. Regards Bhanupratap

Hi, This is Nava Darshan, recently I had visited Maruthi Suzuki Nexa Showroom in J.P Nagar 5th phase, Bangalore, on dec/13/2015, I wanted to get quote on new baleno. As soon as I entered I asked on of staff of maruthi suzuki, who was in the desk, he just replied me to wait for me, that;s it there was no further reply and i waited for half an hour standing next him but there was no reply, but the other customers had the immediate reply from him, finally i got fed up asked him his name to write a complaint to maruthi suzuki but I didin't even expect such weird reply today is sunday we are dying here with only with 3 staff. Is this my mistake to disturb him or did I tell him to open on Sunday. That was a very bad reply and he didnt even try to stand in front of me, it was just like do what ever you can do, i am not going to do any thing and he moved away, is this customer relationship, you were kind to get the payments on sunday and good to book the cars on sunday but your too busy to expplain the features of your car SHAME on your people. In spite of all this I called kalyani motors mysore road to tell about this, the guy sent me a number of customer relattionship manager Ms. Madhuri, she is one more busiest person she called me and told that the issue ll b resolved, but today is 15/12/2015 still im waiting there was not even a single call after that from her abt why it happened. The overall scene what i felt was I WAS RACIALLY DISCRIMINATED.

First thing i would like to say that yr service centers are asking the customers review immewdiately after the service and when we are writing good instead of very good they say that this is not acceptable.I have purchased my wagon r new car from sk wheels andheri west on 19th oct 2015 and given for service at vitessi at andheri west but not at all satisfied with the service we can give the reviews only after driving the car atliest for one or two days but here yr service peoples are asking the feedback immediately which is not good.MY engine is raddling when i start the car it is vibrating and yr peoples say that it comes like that in all 1000 cc engines other thing in a new car the clutch is always smooth whereas in my car the car starts after i pull the half clutch and it is not smooth at all.I have also purchased a parking sensor camera which is not at all satisfactory first thing no brightness at all and other thingh if sombody puts on his head light the vision is like a ballon and nothing is seen very bad, two times the camera has been changed but still no satisfactory result just waste of money.I dint expect this from maruti.

I purchased one Swift Dezire in the year 2013 April. But one of it's key is not working. For changing it's battery when I opened it as directed indoor Owner's manual I found it is broken The part no. is 37182M59K00. Can you replace this transmitter of the key or the complete key?

In the recent floods at Chennai, my maruti dzire car bearing registration number TN-09-BC-8946 got submerged in to water. I made a complaint to your office at delhi on 7th Dec 2015 for availing the towing service. After registering my complaint they assigned a complaint number 938511 on 7th Dec 2015. Since my complaint was not addressed till 13th Dec 2015, I contacted them again on 14th Dec 2015. (around 10.30AM). The response was poor. They have asked me to wait for some more time to get my complaint addressed. But in the process, they have also registered a fresh complaint (complaint no 940957) to create an impression as if I have made the complaint on 14th Dec 2015 only. When I again asked the reason for registering a fresh complaint, they are not able to give proper answer. My car is regularly serviced at Maruti Service Masters at Guindy, Chennai and I am also having a valid AMC with them. Since all my efforts to get a favourable reply have failed, I am bringing this to your notice for an early resolution Hope you would appreciate my position and do the needful K Murugesan [protected]

I have Booked Baleno delta petrol ray blue car on 28th Oct. Salesman told me that Car will be delivered in 20 days. But car is not delivered till today and also not telling the date. I am very frustrated. This is the REASON WHY PEOPLE NOT PREFERRING TO BUY INDIAN CAR.

Last year (Dec 14) i purched Maruti suzuki vxi. As per specification details i supposed to have rear seat arm rest, but i have't got it.Is there any solution for that?with thanks Mrinal Dey from Agra, UP.

Mileage of my ertiga vdi is having a mileage 15kmpl after 4th service.Sai service is saying they can do sensor registration only .what I have to do?

We took our car Maruti Wagon R for servicing on the 3rd December 2015 to Paramount Service Centre in Mira Road. The servicing guy said that lets take a round in the car and check, so the servicing guy sat in the driver seat and I took the front seat next to the driver and my wife behind. The servicing guy went full speed on the Bhakti Vedant road and lost control after seeing a pothole and bang to the left hand side divider and the car over...

Dear Sir/ Mam I have purchased Maruti Swift ZXI as on 23rd Dec. 2014 from Rana Motors Registration No. HR-36X-0556. My vehicle is in brand new condition, approx 24000 km run and I have got done all services on time as per schedule and from Maruti Suzuki Authorised service centres. Last Sunday I was driving in my car along with my family and suddenly I heard a blast sound and I have to stop my car and I escaped from a major accident as truck was behind me and he has to put emergency breaks. I saw there was oil all over on the road and I have to tow the car to nearest service centre in Rewari. (Dinco Four Wheeels). I am chasing with the service center but response from Maruti Suzuki side is very poor till now I have not got any satisfied answer from service person. The service person is also chasing with Maruti for their conclusion. As per service guy whole engine got damaged and con rod broken into two pieces and they have to change engine parts. I am surprised that trusted brand in India are making this kind of parts that can take any body’s life anytime. I have buy top model in Maruti Suzuki because of its safety features but all in vain. I don’t need this car as whole engine is opened and I don’t know what would be the future consequences, will it work properly or not, what would be millage, what would be the performance and as I have put 6.5 lakh in this so I don’t want to drive such vehicle which can break down any moment. And i want replacement for the same I hope you will help me out to get out of this abnormal situation and provide me new vehicle with immediate resolution. I would like to be a happy Maruti Suzuki customer. Regards, Ashutosh Gautam [protected]

My alto k10 car purchase date 28 April 2015 owner RAJESH SONI SHAHGANJ JAUNPUR CONTACT NO [protected]/[protected] REG NO UP62AQ9226 CH NO158609 ENG NO 7517429 car in MFD difect front SHOCKER after brecker jump very noise driver disterb I complain 1st and 2nd service in KIRTI KUNJ AUTOMOBILES PVT LTD JAUNPUR up but no response your costmer Maruti Suzuki regular Costner 1990 to 2015

Dear Concerned, I ve given my service of ALTO 800 in Vijayawada, with Varun motors in 11/12-2015. The estimate for 20k service was approximately RS5000/- this is not at par with other dealer service in Tamilnadu. I have hence called customer care to check the costs, on an average. To my dismay I have noticed that your own customer care people dont know the service costs. I cannot understand whom to refer to as the number for operations in Hyderabad, which was given for reference is also not of any help. This is my third vehicle, and first with MARUTHI, the sole purpose of having owned a Maruthi is for the low costs of maintenance. Now the maintenance costs seems more than the promise delivered. If Maruthi is keen on looking at customers like me, this is a chance for their improvement. Am seriously disappointed with the way they are handling my issue. Rgds, Deepak

I have purcahsed suzuki access bearing re.no. mh23ak9973 from beed on 4/4/2015 . Vehicle is not working properly and automatecally stoped, battery is not working properly hence there is problem in self starting, the battery of the vehicle is within warraty, hence request to u to consider my request and give me relief asap my con.no. [protected] .

Car look is good braking needs to be checked out after 90 kmph speed we cant control the car leg space of last row seat engine capacity to be approx 1300 plus cc

I buyed scooty from dealer. He said it will give you 55 mileage. The company has write 60 on its book, but it has never gave me 33 + mileage in 5 months. The dealer said that i can't do anything. I waana know how can such a company cheat with customers. The product is of 61000 thousands . I am from kulgam, srinagar. My name adil. This company has cheated with me. I can't afford to go court. . So here I wanna help.

I purchased new car Celerio ZXI of maruti suzuki recently but I am very sad there is no sounnd of beep siren while locking and unlocking the car door by remote key. It is there in ZXI optional model one siren while locking and two siren while unlocking.

I was bought suzuki gixxer two wheel on April 8, I have maintain the proper bike service with in the KM in service center but now i have a problem in clutch related issue. I have to talk with services engineers they said need to change clutch assembly cost is 1500rs my last service is[protected] i use only 5800 km then why i got the clutch issue how can i able to keep my bike in future. This is a manufacturing defect.. like yamaha, bajaj bikes are runing superly old bikes also my bike is new but i can to do that.. verfy irritating.. can you please process the issue and escalted other wise i have to file the complaint and spread the issue through whats up to everyone dont by the suzuki gixxer.. that's it..