Maruti Suzuki India Complaints & Reviews

Hello Sir/Madam,

Good afternoon, I have purchased a Bergman street bike on 9th december 2021, with the down payment of 35000 from Imran Bhai (Sales Person), Suzuki Showroom Chikhli, Dist- Navsari, Gujarat, India.

i am the owner of the Bike, My name is Sunilkumar Govindbhai Patel from Bilimora, i received the bike and then in 2-3 days the Disc brake and front portion making the continuous noise while riding the bike, i have ask the imranbhai he says when you do first free service problem will be solved i say ok.

Then My father and brother went to Free Service because i was on job, They have done service but not resolve the Problem and after washing bike they sent bike, then i checked at bike at night the problem was there, there is no solution done.

Then again i called the Salesperson imranbhai regarding issue, then he says come with the bike and we will solved the problem, then it was saturday its my holiday so i went to to get solved the problem, then they have done some temporary solution and noice got stopped for that day and next day again same issue bigg continuous noise started in bike.

Then again i called the Salesperson imranbhai regarding issue, then he says come with the bike and we will solved the problem, again i have sent bike with my friend 3rd time (Bilimora to Chikhli) its 12-13 KM Distance from my home, and i told sales person that if this time problem not solved then i will complain for the bike and service also. they have checked bike service and sent again then i checked the noise was there as same and also bike front portion also making noise.

Battery problem
i have purchase new burgman n battery problem
service time ask battery is ok
after one years ask battery is falied
change the batter

I Mrs. Dr. Gayathri left the vehicle Maruti (Ignis Delta Petl) KL-22-L-7961 to Indus Motors, Vempalavattom, Anayara, Trivandrum-695029. on 10.12.2021 Job Card no JC 21006977 and again on 16.12.2021. Customer ID [protected]. My Vehicle with registration number KL-22-L-7961, is under warranty for 5 years including extended warranty. I went for service with complaints where my steering is not turning properly. It gets stuck while turning which is a major dangerous issue.
The service center asked me to submit the vehicle for checking the steering tight issue and they said they need to change one part as it is showing some complaints. After changing that part the steering tightness was not rectified and again they wanted to swap the steering box with one which is used for demo cars in the showroom but again could not rectify the problem and after checking that they where not able to trace the issue and for that they kept my car in the service center for 3 days and they finally agreed to order the spare for changing the steering column under warranty and in between because of their fault another part got defected due to which the airbag was not functional for my car on asking the service advisor they said they again need to order the second part also for warranty (COIL SWITCH), but they where out of spare and asked me to wait for a week, and they made me wait for 3 weeks and I had to drive my vehicle with non functional airbags till now. The service advisor never ever calls me to update on the spare arrival and every time I had to call and ask them for the update of my warranty spare.
The issue is very serious. I am using the vehicle in this condition. If any accident happens the Service Centre will be held responsible.
Below is the contact details of the service manager no.: [protected]
.
Pl direct the Service Centre for arranging the required spare parts and repair the vehicle immediately.

I have purchased maruti dezire in the nov 2021.and for the same i have exchanged my old car. THe car was given to the dealer auto vogue panchkula.
now a week back i have received a challan of 10k rupees for the polution of my old car which i had given to the delear.

pl look in to matter on priroity and resolve the same.

u can call me at dharmender [protected]. to discuss the thing in detail.the quick resolution will be higly appreciated

Rj01ce7414
maruti echo 5 str ac
my car accident and i leave my car in body shop 18 dec but i dont receive my car till date staff manager say me lie 18 dec ragulary

My complain is ac direction problem occurred in first, my car purchase date is 22 sep 2020, my car service time to time and On every service one direction is fixed for some time but as soon as you use the direction, the problem is back whichever it is.. So you fix my one direction problem. Because I am finding this problem of car manufacturing time. Request to my lord that you fix this problem, otherwise I will have to do legal work. Thank you
my car no. is = RJ17CB3283

On 22 March 2021 Purchased a motor vehicle from maruthy DEALER INDUS MOTORS KOLLAM KERALA 2021 BREZZA KL 02 BN 8916 Unfotunately the vehicle has not been satisfactory because the bluetooth of the music system is not working at the timeof delivary. Your service person inspected my vehicle and agreed to fix the problem under warranty. However when i collected the vehicle and started using again the problem was still there.
I Look forward to setting this matter amicably. If however the matter is not satisfatorily resolved by as soon as possible. I will consider taking further action to resolve the complaint either through consumer protection or through the courts.

I have previously booked a car in Maruti suzuki showroom ( Varun motors- ECIL, Secunderabad).
The salesperson name is Satish Kumar.
Because the vehicle was taking so much time to deliver, I have decided to cancel my booking and the concerned person said that it will be processed in 10 days. I had paid a booking amount of ₹5000. I have asked for a refund on Nov 11th 2021. Today it's January 4th 2022. Still the salesperson says it will be processed in a week.

Hello, i noticed that there are transparent lines in both the headlights of my Breeza ZXI+ variant.

These lines are not from on the outside of headlight glass, but inside the glass.

I followed up this with Maruti dealer, TSM and RSM for almost 7 weeks for warranty, and at last i was updated that this is due to external factors and chemical reaction. and this was all concluded without any physical inspection by Maruti.

I could not understand how the external factors affect the headlight glass from inside, while there are no damages on the headlights.

Maruti Complaint number:[protected] / [protected]

This is to inform you that we met with an accident in Baleno car HR10AG9558 model 2019 on 12 Dec 2021 at KMP expressway. There were some stones flattered on KMP expressway near kharkhoda and while passing the way our car got strongly hit by few stones due to which engine oil leaked down and our car stopped working. After this incident we immediately called crane service and got our Baleno car towed from the same point of the incidence and the crane dropped our car at Jagmohan motors near murthal road. We have a valid Crane Tow Bill with invoice number.

We had our car insurance through Oriental insurance company so we raised a claim and the Oriental Insurance surveyer came on 15 Dec 2021 to jagmohan motors agency to check the car status. Since that day we have not received any communication about insurance approval from Oriental insurance company
This is very unprofessional behaviour of the company.
We are very disappointed through Nexa company and oriental insurance company that our matter is not brought and catered since last 21 days.

It is very clear that this is an accident as we have supporting documents and we should get the approval asap.

We are regularly taking follow ups from oriental insurance company but there is no response till now.

Attached are oriental insurance copy, crane service bill, Car RC and claim form.

Please look into this matter urgently and get the resolution asap.

We are Maruti customer since last 20 yrs and have not bought cars from any other company. We believe in your service, kindly acknowledge and take quick and necessary action on this matter.

car details:

car model New Balino delta petrol
car no HR10AG9558
chassis no MA3EWB22SKB638954
Accident on 12Dec, 2021

dealer maruti (Where car drop for insurance claim) JAGMOHAN AUTOMOTIVES PVT. LTD. SONIPAT, MURTHAL ROAD, NEAR SHUBHAM GARDEN, HARYANA
estimation date:14dec, 2021
estimation no:E14042627

insurance claim company -oriental insurance Sonipat
address Atlas Rd, Railway Quarters, Indira Colony, Sonipat, Haryana 131001
policy no 215700/31/2021/MI/204637
claim no: 215700/31/2022/MI/38703

Regards,
LAtika Wadhwa
[protected], [protected]

Dear sir,
I visited MARUTI SUZUKI KULDEEP MOTORS PVT.LTD. ETAWAH on 07/08/2021 first time and bucked MARUTI SUZUKI ERTIGA VXI CNG and paid 11000 for it.
They insure me for delivery in january 2022 . Then they contact me again on second week of septmber and said to pay 45000 more .Which i paid on15/09/2021
This all time they are cheating me and giving me fake receipt . On 22/10/2021 I contact customer care for further update They told to visit Maruti suzuki Etawah kuldeep motors. KULDEEP MOTOR's sales team told that there are no bucking on this name (Rakesh chandra verma) They said that they will buck again and they give me a receipt on 23/10/2021 Then i visited again on 25/10/2021 on that date they again bucked and give me a computrised receipt
Now there sales team member demanding 20000 extra for fast processing
So kindly a attention on that

Rishank Verma S/O Rakesh Chandra Verma
M..[protected]

Dear Sir/Madam,

It is to bring in your notice that, I am Gitartha Gogoi residing at Duliajan (ASSAM). I am writing this letter to inform you regarding the latest booking to purchase of a car, I made from a Maruti Suzuki Showroom here at Dibrugarh named as Bimal Auto Agency. Here are the details for the same:

Your Dealer Name : Bimal Auto Agency, Dibrugarh
Name of the product : Swift Dzire LXi (White)br...

I purchased Maruti Suzuki Alto 800 from popular Maruti dealership kottarakkara. With in 4 months the car clutch is damaged from manufacturing defect. The vehicle runs only 290 kilometres only. Very bad experience Maruti Suzuki. Expecially the vehicle under warranty but the dealership wants money.

Hi,

I have purchased a Maruti Ertiga car during 2019. On 14 December, 2021 it hit on the payment and got damaged. i have given it for repair at Indus Motors - Kanjirapally - Kottayam. Till date the repair work has not been completed for want of drives shaft which is not available with dealers and claimed to make a Maruti order. This will take another 2 weeks time to procure the spare parts and further delay repairing the vehicle.

It is highly disappointing to see the delay in procuring the spare parts and to get it repaired even after weeks time.

Please take appropriate action to advise Indus Motors - Kanjirapally - Kottayam to resolve the issue of procuring drive shaft and get the vehicle on the road.

Regards,

Ambika Ramesh
Mob: [protected]

Dear Sir
I m the car owner of Maruti Ertiga VXI CNG registered at Maharashtra - MH46BA[protected]. I took loan against this car and till date all loan amount paid.
This is to bring to your notice that I have been delivered car which of poor quality and full car is getting rust including the engine portion also.
Need your help to get positive and immediate response from Maruti Suzuki company. My car is just 4 years now and condition is damn poor.

Have booked MS Spresso vxi plus AGS with RNS motors sirsi UK 3 months before but yet to get a clear delivery date from them. Every time i get to hear some stupid excuses and nothing more than that. They seems not at all trying to escalate further and customer satisfaction is completely missing.

Dear Sir/ Madam I had a call Sai service centre from Agashi virar west Maharashtra informing me that my warrantg claim is rejected by maruti suzuki, May i know the reason plz, bcoz the rear dead Axle is manufactoring defect, bcoz many of my friends had faced the same problem.The vehicles manufactured in November 2020, Ihave almost have the same problem.So plz do the needfull .

Madam/ Sir,
This complaint is against Maruti Suzuki India for deficiency in their Services. I submit that I had on 25 Nov 2021, taken possession of one Maruti Vitara Brezza LXI purchased by me from Maruti dealer at Kerala namely M/S Sarathy Auto cars Pallimukku, Kollam -691010 vide their Invoice number 15/VSL/21000931 dated 19 Nov 21 through Canteen services Department (CSD).
2.However one issue of concern with respect to the above transaction was regarding the Extended Warranty. As part of the purchase package I had paid a sum of Rs 12944.60 towards the Extended Warranty. However I was taken aback when I noticed that the said Extended Warranty was issued in favour of CSD Kochi and not to me.
3.I feel that this is wrong and totally incorrect. I had taken up my concern with M/S Sarathy Auto cars Pallimukku, Kollam -691010 . Shri Vijay of the firm stated on 02 Dec 21 that in such cases nothing can be done by them as in case of vehicles purchased through CSD the warranty is always issued in favour of CSD. I am aggrieved by the above state of affairs, as I emphatically feel that the Warranty should be issued in my favour particularly in view of the following .
a) The payment for the car was made by me in two parts (namely Rs 670351 direct to CSD and Rs 131143 to M/S Sarathy Auto cars Pallimukku, Kollam -691010) . Now the referred Extended Warranty was solely a part of sales package of M/S Sarathy Auto cars Pallimukku, Kollam -691010 with me and expressly not in anyway related to the CSD.
b) The said Warranty was provided from the sum which I paid expressly to M/S Sarathy Auto cars Pallimukku, Kollam -691010 . Thus the question of making the Extended Warranty in favour of CSD from the money paid by me was totally incorrect, intriguing and needless to say definitely a breach of trust and faith.
c) Thus the agreement for the Extended Warranty was purely between me and M/S Sarathy Auto cars Pallimukku, Kollam -691010 .
4. I had taken up the case with, M/S Sarathy Auto cars Pallimukku, Kollam -691010 who stated that the referred matter was beyond their control and in the domain of their higher management.
5.Accordingly I had taken up case with Shri K Ayukawa MD/CEO Maruti India, Shri Sanjeev Grover VP/ Company Secretary /Compliance officer Maruti India and also at [protected]@maruti.co.in vide my e-mails and reminders of 03 Dec 21, 06 Dec 21, 09 Dec 21 and 16 Dec 21 . However I received no reply and the case is still pending.
6.My Grievance still remains to be addressed and I request through your good offices that the said Extended Warranty be issued earliest in my favour and that I may be provided with Hard Copy duly signed alternately, I may be refunded earliest the amount paid by me namely Rs 12944.60.
Yours faithfully
S Srikumar

To,
Maruti Service,
Delhi

I, Puneet Kathuria having Ertiga DL9CAR5129 is forced with no option left other than to write a strong complaint against the mishebahve, abuse & harrashment faced by DD Motors, Najafgarh

We faced a misbehave, abusive and harassment from employees of DD Motors, Najafgarh during our pending car service on 15th December 2021

We had gone for service of our car ertiga in the month of november and it was done in Maruti, Mayapuri from then we are facing the problem in car related to back and middle seat issues, car break and wiper problem

2 times we were called by maruti but again the problem was not sorted out. We were told not to give any negative feedback to maruti customer care and assured of best service from next service

We blindly believed their words and did not raise complaint. Today, on 15th December 2021, . Drive came for pick up of ertiga and take ertiga to DD Motors, Najafgarh

It was really shocking to see the abusive langauge used by employees for no reasons. Without checking they misbehaved and started asking for money.

It was Mr. Gurpreet Singh ( Concerned Person ). We may be wrong in remembering the name of Person bu Persons specially Sardar Ji working as labourer or service man was working under Mr. Gurpreet used abusive language for no reasons and it was really an below the level of sincerity was used

Mr. Gurpreet was totally saving their employee specially sardar ji behaviour in front of everyone which was showing the character of illegal behaviour and arrogancy

They simply refused to check the car properly by stating it is not covered under DD Motors and uses flighty languages against Magic Auto and with harassment they asked us to go there and simply told not ot come here

No Only Magic Auto, they do not left any stone unturned to miss any torture given to us despite of our request to check the car properly

Being a Maruti customer for past 10 years, We have never seen such an uneducated, unethical and intentionally humiliation giving staff during our services

For Past 1 month, we have been harassed badly and really feel humiliated for no reasons

First they refused to give test drive to check the problem, After lot of request, they take the car for drive to check the problem in car. Even, they intentionally ignored the problem in car. Finally we came back without any service. Even during drive, they drive with carelessness and during drive they.

It was an shocking and unbelievable for such an behaviour by DD Motors. Even they had shown such an arrogance that nothing can be done against them despite of real and genuine complaints against them. It was really an arrogant behaviour

Senior Staff standing there and supporting such kind of abusive and harassment behaviour by service man and labour for no reasons clearly shows that, they are purely trained by them and supported by them which encourage these staff to misbehave like this

Being a customer, we purchased the car from maruti and we were badly targeted by 2 different workshops for no reasons in order to avoid clearing the problem in car and intentionally throwing us here

WE HAVE BEEN BADLY AND INTENTIONALLY HARRASHED BY MARUTI

Regards
Puneet Kathuria
[protected]
DL9CAR 5129

First I thought Ertiga is having a best average after buying the vehicle it is very bad in mileage drop in local I get 13km per litre this is to worst