Maruti Suzuki India Complaints & Reviews

My car was small damage so i parked my car at vaniyembadi Ganesh maruthi showroom in velore district on 09/06/2022 Now i parked my car 15 days. But my car not come to my hand. I asked maruthi showroom members about my car but they give not response to me. They told to me that they haven't my vechile tools ( redicatore, bumber) very vey bad your show room . My car is taxi car. What can i do?

I worked in Maruti Suzuki India Ltd, Gurgaon for 7 months time between the periods of 7-4-2017 to[protected]with E PF A/C GNGGN[protected]and UAN no.[protected] but my E PF amount has not been transferred till yet my ICICI bank account

So kindly look into the matter & do the needful

I Jitendra singh, as well as my family is a customer with Maruti since a long, as the trust/facility maintained by Maruti in continuation of this relationship I recently purchased a New Maruti Baleno Delta on August 2020 alongwith Insurance from Maruti Suzuki Insurance Broking Private Limited and maintain it regularly every year before it expire. Latest I purchased the same under your sourced and serviced “Universal Sompo General Insurance Company Limited (Policy No. & Type – 2367/64124246/S0/000).

Today, this is the first time in this journey with Maruti I am sending this letter as a formal complaint about the settlement you made for my claim of dated 16.06.2022 (Claim No.- CL[protected]. I received a call from the surveyor of Insurance company after he checked my damage car and after knowing the fact about the damage he will assured me that he as well as the company will do their best and settled the claim with full satisfaction. However, when I get the call from Body Shop, Rana Motors pvt. Ltd B-242, Okhla Industrial Area, Phase –I New Delhi (SM- Mohd. Danish) he told that the Back Left side Tail Light and Front Bumber claim does not given by the insurance company.

Sir, the settlement you gave for the damage of my car due to rush/Misdriving of other driver from left back side is UTTERLY OUTRAGEOUS AND COMPLETELY UNACCEPTABLE/UNSATISFACTORY for me. I am very disappointed from what happened and here the reason to inform you is that I purchased this Insurance policy sourced and serviced by Maruti Suzuki Insurance Broking Private Limited, and ask/requested you to find an immediate solution to this problem.

After, knowing of this problem, I contacted, the surveyor { Divya Chaurasia (Mobile No. [protected])} also on call but he told that nothing could be done and the company cannot be given the other claim on the above Claim No., I also introduce him on call with my relative who have some Insurance knowledge being my relative/well-wisher/for doing helpful hand but he also refused his request too, on demanding his senior contact No. he again refused and unmannered cut the call. I believe that this response is unfair because as the damage bumper can be claimed by the company but the tail light attached to it and in the same route cannot be comes under the claim.

I look forward to hearing from you as soon as possible to resolve this problem. I also requested you to please look into this matter at the soonest and do the needful. I am truly very grateful for your support.

JITENDRA SINGH
Policy No. & Type – 2367/64124246/S0/000
(Claim No.- CL22088559 dated 16.06.22)
Mobile No. [protected] & [protected]

I have booked DZIRE VXI Petrol (Magma Grey) by Name Anupama Singhal from Prem Motors, Kanwal Complex, AG Office, Gwalior (M.P.) on 22 April 2022 for which they had provided me waiting time of 4 to 6 weeks, then after the waiting time was over they were unable to deliver me car so I have registered a complaint regarding it with Complaint No.:[protected] on Friday 10th June 2022 then after few days this complaint was auto removed/cancelled from your side without my consent or informing me.
Now today 20th June 2022 my New Complaint No. is [protected] and could not provide me reason for cancellation of my complaint
There is no solution from Company side or from the dealership side they are just delaying and not providing me proper dates for the delivery

I have issued my hdfc fastag two months back and traveled with this tag couple of times. It working only in one toll gate and in other toll gate not working. Sometimes it shows tag is in blacklist or unknown tag.

Really i dont know where the issue whether its with fastag card or toll booth scanning machine.

Every time struggling a lot while travelling. Please check and let me know for permanent fix.

Dear sir,
Myself S.Balachandran. I given my Suzuki gixxer bike (TN 07 CJ 8970) for accidental repair on 24/04/2021 with Athvith Suzuki, Sholinganallur, chennai. They changed the entire setup of rear wheel and frame. They billed me around 32000/-Rs. After repairing my bike I faced lot of issues like (improper fixing of Air tube, battery replaced with old battery and so many things).I went around 5 times with many complaints about this service. Now I given my bike to one of my native service center, Mayilai Suzuki at mayiladuthurai dated on 04/06/2022 with some complaints (Rear wheel shaking). The service engineer told me, the rear wheel setup not fixing properly during assembling of the frame. Due to that lot of parts got damaged and lathe work need to be done. They now charging me for around 3200rs for servicing my bike. Because of this I am totally disappointed and got scared with Suzuki authorized service centres.

This problem not because of me, then why I need to pay my hard earning money again and again for the improper servicing of the people. Please suggest me the better way forward.

Initial service centre: Athvith Suzuki, Sholinganallur, Chennai

Current Service centre: Mayilai Suzuki, Mayiladuthurai

My contact details:

Name: S.Balachandran
Mobile: [protected]
Bike reg.No : TN07 CJ 8970

Thanks & Regards,
S.Balachandran

My car was off at the time off running I don't no what happen done I am in problem please help me

I booked my vehicle through csd in the month of march and received the vehicle in the month of april and after deposited all the money of insurance and essential modification expenses and other expenses i could see the vehicle. What pre received inspection i will do after depositing all the money. Then after getting temporary registration of my home town of gorakhpur i did bharat series registration on 18 may 22 and forwarded the copy of registration to agency for no plate and they told me that it will take 10 days for no plate but when i called after 15 days ouality manager told me that it will take another one more week and then i called after 12days phone is not picking up nor i got any response about delay. Suggest me the course of action.

Dear Sanjeev,

I am writing a complaints against T R Sawhney Motor Private Limited (Nehru Enclave)New Delhi, where I booked my car MARUTI DZIRE ZXI CNG(WHITE) Dated 29 MAY202 through Mr.Rohit ([protected]) today is 15th May-2022.it's been more then 15 days time .we have given rs 11000/- as booking amount.

Problem is that, Rohit had promised that i will get the car in 4 to 5 days. But till now no details have been received as when we get the car.
I have around 20000/rs k losses due to this wrong commitment, Please confirm who will fulfill this loss.They are not responding on call or sms i am helpless .

Looking forward your positive response .

Also check the below whats-app chat details for your reference.

6/06/22, 11:52 am - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.
06/06/22, 11:52 am - Maruti created group "Mr. Veerpal Singh (BK)"
06/06/22, 11:52 am - Maruti added you
06/06/22, 11:53 am - Maruti: Dear Mr. Veerpal Singh

Thank you for choosing
M/s T R Sawhney Motors Pvt. Ltd for your dream car (Maruti Dzire ZXI)

In Case of any suggestions/ queries feel free to call at below mentioned contacts:

RM : Vikram Rathi

*Customer care manager*
Ms. Shamli Rawat
[protected]

*Sales Manager*
Mr.Chander Shekhar
[protected]

*General Manager*
Mr. Munish
[protected]

We are happy to assist our esteemed customers.🙏
06/06/22, 11:54 am - Maruti: Dear Mr. Veerpal Singh

This is for your consideration that *Price and scheme is applicable at the time of Delivery* .

For any query/suggestion.
Pls. Contact.
06/06/22, 11:55 am - Maruti: IMG[protected]WA0028.jpg (file attached)
06/06/22, 11:55 am - Maruti: Dear Customer.
Please submit all cash payments at cash counter only and transfer the payment to dealership account only. We will not responsible for the payments transferred on any personal account/UPI or cash payed to individual.
Please get verified reciept (via QR code) for all payments.
06/06/22, 11:56 am - Veer Chauhan: Please Confirm the delivery Date so that we can plan accordingly...
06/06/22, 11:58 am - Maruti added Rohit
06/06/22, 11:59 am - Maruti: @[protected] plz call the customer ..
06/06/22, 12:00 pm - Veer Chauhan: He is not responding over the call...
06/06/22, 12:55 pm - Veer Chauhan: @Manish Please confirm the status?
06/06/22, 2:24 pm - Veer Chauhan: @Rohit Please confirm as discussed..
06/06/22, 4:08 pm - Veer Chauhan: Please share the bookings details here ASAP
06/06/22, 4:10 pm - GM Sales Maruti: Sir .. pls wait for some days...vehicle is in indent
06/06/22, 4:11 pm - Veer Chauhan: Why does rohit give me 4 to 5 day time if you don't have vehicle...
06/06/22, 4:12 pm - Veer Chauhan: I have around 20 k thousands loss
06/06/22, 4:12 pm - Veer Chauhan: Who will be responsible for it
06/06/22, 4:13 pm - Veer Chauhan: Please share the booking details...
06/06/22, 6:25 pm - Veer Chauhan: chauhan.[protected]@gmail.com
06/06/22, 6:30 pm - Veer Chauhan: @Rohit confirmed the delivery date. Otherwise I will have to complain to Maruti. You gave me 4 to 5 days' time. It's been 8 days today.
06/06/22, 6:49 pm - Veer Chauhan: Please share the booking details...
06/06/22, 6:52 pm - Veer Chauhan: What was the issue sharing the booking details...
06/06/22, 7:01 pm - GM Sales Maruti: @[protected] ..pls share
06/06/22, 7:49 pm - Veer Chauhan: Still waiting for your call???
06/06/22, 7:51 pm - Veer Chauhan: Dear Manish,

This is to inform you, I made the booking on 29th May -22. Rohit had promised that i will get the car in 4 to 5 days. But till now no details have been received as to when the vehicle is delivered. It is because of this that I have lost 20000k . You tell me who will fill that amount? I need the car in the next 2 days. Otherwise, I will put the complaint in Maruti tomorrow . Looking for a positive response from your side...
06/06/22, 9:00 pm - Veer Chauhan: @Manish can you update?????
06/06/22, 9:06 pm - GM Sales Maruti: Sir...vehicle is despatch ing tommorrow
06/06/22, 9:06 pm - GM Sales Maruti: Pls wait
06/06/22, 9:07 pm - GM Sales Maruti: It's a request sir.
06/06/22, 9:08 pm - Veer Chauhan: Why does @Rohit commitment me for 4 to 5 days... Please explain this...
06/06/22, 9:08 pm - GM Sales Maruti: Sir...i will concall with Rohit once get connected
06/06/22, 9:09 pm - Veer Chauhan: Yas sure...
06/06/22, 9:16 pm - Veer Chauhan: @Manish hope this is done before 11 am tomorrow otherwise we don't have the option to hold it further...
07/06/22, 12:34 am - Rohit: Dear veer pal Ji aap to refernce ki shankit ji ka bol rahe they aur aap complaint ki bhi bat kar rahe hai, sir ji agar aap complaint ki bat karte hai. sir ji shankit ji ke behalf per aap se ies gadi ke liye aap se bat ko thi other wise aap ko bhi pata hai ies gadi ki waiting kya hai,
07/06/22, 12:36 am - Rohit: aur aap ne bhi kitne samay se aur bhi showroom per booking laga rakhi hai
07/06/22, 9:01 am - Veer Chauhan: Dear Mr. Rohit Apko Sankit ne btaya bhi tha muje urgent men required hai or apne 4 se 6 din delivery time confirm kiya tha ... App usi din mujhe confirm karna tha na ki 🚘 kab tak milegi aap ase bo bhi reference me wrong Comitmant kese kar sakte hai...
07/06/22, 9:02 am - Veer Chauhan: Also confirm to Mr Manis ki apne delivery kab tak dena ke liye bola tha...
08/06/22, 1:50 pm - Veer Chauhan: @Manish as discussed... Please Ensure the Vehicle Get it delivered before the 15th Jun-22
13/06/22, 7:06 pm - Veer Chauhan: Hi
13/06/22, 7:08 pm - Veer Chauhan: @Manish please call me

I changed my car(Maruti A Star VXI) windshield in the month of October 2021 in Bhagwati Automobiles Sauli Khad. Mandi, Distt. Mandi Himachal Pradesh. I park my vehicle in garage, few days before when I drive my car in heavy rain and in next day I saw water under foot mat of my car, I visit to Bhagwati Automobiles, Sauli Khad Mandi where I change my car windshield in Oct. 2021, they check windshield and told me that windshield is not proper fixed and there is a leakage through windshield and it is again fixed and you have to pay Rs. 2000/- as fixing charges. I refuse to pay Rs. 2000/- as fixing charges because it is their negligence that in the first time they did not fix the windshield in a proper way. But they refused to fix the windshield without charges. This is very poor service of Bhagwati Automobiles, a Maruti authorized service centre, first of all they did not do their service properly and harassed their customer. So, solve this issue, I want to fix the windshield again without paying fixing charges of Rs. 2000/- .I misplaced invoice copy and job slip. Kindly solve this problem as soon as possible because it is not possible to drive my car in rain because there is too much leakage through the windshield.
I visited Bhagwati Automobiles Sauli Khad, Mandi as discussed with Customer Care Maruti Service Panchkula[protected] but my issue of fixing charges of Rs.2000/- is not solved. They charged Rs.1650/- as fixing charges. I also contacted to customer care Pnchkula on[protected] this no. But my problem is not solved. First of all Bhagwati Automobile did not properly fixed windshield of my car that causes damage to my inner portion of my car due to leakage from heavy rain water through windshield. I contacted Maruti Customer Care and Bhagwati Automobile but they did not waved of fixing charges. This is very poor service of Maruti authorized service center.


Karun Sharma


Mandi, Himachal Pradesh

I have ertiga 2012 model vdi car.. Not working for remote central lock and unlock system... But rimote and indicaters working probably

I am Pankaj S. Thakur from Panvel (Maharashtra State).
I am Booked Maruti Suzuki Ertiga CNG variant from you authorized Dealer Simran Automobile-Panvel Branch on Dated 04.12.2021.

From booking now 6 months are completed, at the time of booking they said 16 to 20 weeks are waiting period now 6 months completed. many times i followed up with sales person on calls and at dealership personally visits. but the dealer did not proper coordinated with us, they did not have proper answer for when my car is coming.

They giving me Two offers- 1)If you have old car for exchange then we giving you priority for delivery of New car within week. 2)Another option for new Subscription basis policy for purchase a car their is also priority for delivery of New car within week.

so, I didn't know where is problem to taking delivery late for fresh booking of cars. Dealer have stock of cars for Subscription base policy and Exchange policy also then why not have stock for new car purchaser.

Please resolve the issue as soon as fast.
I am without any vehicle from long time and facing a lot of issues.
Please help in escalating this issue to Maruti or Competent management so that someone can hear my voice.

Thanks
Pankaj Thakur
Booking date - 04-Dec-2021
Ertiga VXI CNG White Color
email address - pankaj.[protected]@gmail.com

FROM . Nishikant More, Nasik, Maharashtra.
I have booked Wagon R, ZXI 1.2 AMT, with Shan cars Nasik in December 2021. Haven't received the delivery as yet. The company is not delivering me the required model but forcing me to buy higher or lower model. In the meantime the prices have increased by 50000. If such was the position the company should have informed me at the time of booking and I could have switched to other cars. Have the company stopped the production of the desired variant?.And why should I suffer financially for fault on company's part. Any hearing and justice.

Dear Sir

I have booked Ertiga CNG tour m on 9-september-2021 from cresco maruti showroom.
Its been 9 months and there is no update on the delivery of vehicle and there is no assurance from dealer as well.
At time of delivery it was commited 12 weeks of waiting time now its above 9 months.
I am without any vehicle from long time and facing alot of issues.
Please help in escalating this issue to Maruti or Competent managment so that someone can hear my voice.
Thanks
Vasu
Booking date - 09-sep-2021
Ertiga tour m cng white colour
email address [protected]@gmail.com

Ertiga tour m cng variant car was Booked before 9 months but not delivered till now

I have booked a car in maruti suzuki showroom ertiga tour m cng variant on 9th September, 2021 .From the showroom side they said your car will take 2 months to arrive .after 2 months the sales guy contact us and said our car was arrived and arrange the loan amount.The loan was approved and processed by the bank .After the full payment they said the car will arrive within 1 week but the car was not delivered.so we contacted the showroom the showroom people carelessly said that the cng approval of the car was not came .They said: don't worry it will come next month.we paid the first due amount around 20 thousand and next month second emi due also came but the approval was not came .so they returned the loan amount to the bank.due to this we have have loss of nearly 60 thousand.Now the approval also came . today's date is June 6, 2022 the car was not delivered till now .if we call they will say( the car arrive's means we will give sir). I'm giving booking receipt below
My email : [protected]@gmail.com

Most humbly i would like to inform you that my name is Gautam Sharma and I have done my temporary workman TW -1 from MARUTI suzuki India limited IMT MANESAR GURGAON in AS/MB Assembly -B
Engine Assembly line EGSA.My staff id is 432509 i had worked from 08/07/2020 to 07/02/2021. My UAN No is[protected] as well as PF Account number GNGGN[protected]. My previous company Honda cars pvt Ltd Tapukara district Alwar Rajasthan Provident fund has transferred in Maruti Suzuki trust account.I also have submitted my Form 13 transferred details along with attached appropriate documents to my supervisor but he didn't given me proper response since two months.I really need my Provident fund it this situation.My father is on dylasis so i really need my Provident fund.Sir, please assist me in this matter.I have been sent email to the Maruti Suzuki head office for 4 days but they couldn't reply me any answer regarding my Provident fund.

I was give my car for repair in April and work done and after one month time my car ac was not working so I will visit Uday for check when we check we show horn was not fit so horn damaged ac condention and ac was not working properly I will not get proper ans from Uday auto and also one most thing his body shop GM MR Ansari told me MAFAT MA NA THAY That king of ans getting by senior emp it’s very pathetic so I need help for this

Mainly the repair is not upto the level of maruti. This repair is a jugaadu type of repair seems like i have get my work done from a local workshop. When i drive my car on highway and i leave the stearing then car runs towards the road side not fully balanced. I took the consumable add on from maruti insurance broker, one of the tyre is having problem after the accident wksp has fitted tube in the tyre and now they are telling that we have not done anything to that tyre and wksp has denied to resolve these issues. They took double time than the estimated time of delivery. Not satisfied.

Dear Sir,
Yesterday evening while driving I faced problem with my CAR (Break down). I asked Jai Krishna (who taking care my CAR and under AMC.
Concern person says, call tool free number, now no possibilities to support. Even I paid 3 years AMC amount.

I called tool free number around 8:00 PM (after many tried) he says will call technician.Till now no one called from service end. then again morning (now) I called tool free number.
They getting all details then transferred to some one. Like this transferred 4 person but no solution.

Such a poor service I didn’t face from Maruti and I feeling why bough Maruti CAR and why paid AMC amount to “JAI KRISHNA” Coimbatore branch.

CAR details:
Model : Dezire
Number : TN11AC 9864
Name: C. Murugan.
Mobile number : [protected].

CAR service agent details:
JAI KRISHNAA AUTO SALES PVT LTD
PEELAMEDU BRACH
COIMBATORE