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Maruti Suzuki India Complaints & Reviews

www.marutisuzuki.com

1.3

Updated: Dec 4, 2025

Complaints 6900

Resolved

1707

Unresolved

5193

So far, so good. Maruti Suzuki India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Maruti Suzuki India will keep up the work and continue to help more customers with their concerns even better 🤝

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Maruti Suzuki India reviews & complaints page 24

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Address: Delhi

Hi, I have booked Maruti Ertiga CNG (White) car booking no is sob21001771 at RANA motors ARENA Delhi, on dt-10/08/2021. And now it is completed their 3 month of waiting period after my booking. Dealer promised me to supply the order within 3 month of booking. Now they don't reply me the confirm delivery date and telling that there is some problem in factory to supply the car and out of taretory supply issue. Now i dont know that when i will get my car, as my marriage is scheduled on 24-Nov, I will be big trouble if it not delivered on time.

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Address: Madurai

I bought the vehicle brand new on Siva Maruti 9/8/2019. All Service has been left to the company since the vehicle was purchased. One day of a sudden a black rot came from the car. Then when Siva Maruti told him that if he said it would be okay to go for nothing ten thousand kilometers (10, 000Km) ran when said then. The year of buying the vehicle is not even complete but the work on the vehicle keeps coming. Then I paid looked at that work.

Now the same problem has come up again with Rs. 31000 asking for it.

Its not a new vehicle I do not know whether to buy an old one I hand it over to you because I am afraid to use a substandard vehicle.

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With reference to Job card No JC21001232 Dated 11/11/2021 vide my car registration TS11EC2880, where the service center ACER Motors, near Jodimetla Warangal Highway Hyderabad has overcharged my repairs and added twice labor charges of Rs.1320 and also without intimation to me added intercooler charges of 369. This is totally not acceptable of charging labor charges twice in the invoice and making me to pay a total invoice amount of Rs.8830/-...

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Address: Nashik

Brought WagonR zxi on 19th October 2019 since then I'd complain about the battery problems while every single servicing. The battery had 2 years warranty till then no one solved my problem and now warranty is expired they're asking us to should came before.. Is it good service??
Am unsatisfied

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I have not received my Swift zxi car's RC number PB66A6533

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I bought Maruti Suzuki Nexa Ciaz Alpha just 8-9 months ago in march. it has some problem in it's fuel tank. whenever we fill the tank full it starts leakage and there is no damage in underbody
the problem firstly occur after the 2nd service of car.so, we went to the service center nexa pasco faridabad they treat(repair apparently not useful) the car then we left but after some time when fuel goes empty and we filled the tank full it starts leaking again. so, they suggest that they have to change the fuel tank cause there is a leakage in the part of tank.so, I requested you to change the fuel tank as soon as possible. i'm very disappointed by maruti suzuki

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Address: Warangal, Telangana

Sir,
I have given my maruti Dzire zx+ car for service to Adarsha Automotive Pvt Ltd, Mulugu Road, Warangal on 03/11/21.

After confirming that all the required parts are available at workshop, I have given my consent to claim insurance, signed on work order and they promised me to deliver the car on 05/11/21.

But, they have been replying that few parts are not available, ordered, will come in express channel... every day it's postponing ie. Wednesday, Thursday and now Saturday..
I have been vexed with their responses and I have been suffering to attend my job and other business works.
Hence, kindly pursue in this matter, take severe action on Adarsha Automotive Pvt Ltd, Mulugu Road, Warangal, Telangana and resolve my car repair service to deliver immediately.

Thanking you,

Yours truly,

K. Damodar Reddy,
Warangal.

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Address: Maruti Suzuki ARENA (Pasco Automobiles, Gurgaon, Palam Gurgaon Road)

Website: www.arenaofpalamgurgaonroad.com

नमस्कार जी
मेने नवंबर मे मारुती सुजुकी pasco गुडगाँव से एक कार लिए थी Hr 26 em 1200 है जिस मे इन्होने मुझे जबरदस्ती इन्शुरन्स दिया था और और बोला था की आप को जब भी इन्शुरन्स की जरुरत होंगी हम आप का सात देंगे लेनी आज मेरे सात इन्शुरन्स वालो ने गलत किया तो इन्होने मेरा सात देने की जगह मुझे आपने ऑफिस धके मार के भेज दिया और ये बोल रहे है हमारा काम इन्शुरन्स करना था ना की इन्शुरन्स देना इस मे हम आप की कोई मदद नहीं कर सकते और ना ही हम आप को इस के बारे मे बता सकते

जब ये लोग इन्शुरन्स करते है तो क्लेम के समय भी इने आगे बढ़ कर हमारी मदद करनी चाहिए ना की साफ मना कर दे

इन का काम इन्शुरन्स करना ही नहीं क्लेम के समय सात देना भी होना चाहिए और जब तक कस्टमर को पुरे रु ना मिल जाए जब तक मदद करनी चाहिए ना की कस्टमर की बात ना सुन कर उस की आपने ऑफिस मे बेजती कर के भेज दे इन पर भी करवाई होनी चाहिए 🙏🙏🙏

Nov 7, 2021

Complaint marked as Resolved

Dear Sir/Madam, We acknowledge the receipt of your communication and thank you for writing to us. As a preventive measures for COVID -19, our offices / Dealerships are operational in a limited way.As a result of this, there might be a delay in fulfillment of your request/complaint. You would appreciate that such a situation is unavoidable and in line with administrative orders, such a measure is obligatory in the best interest of every one. While we are trying our best to minimize the impact of constrained working and serve you in the best possible manner, you are requested to kindly bear with us for a while.We will ensure that we serve you at the earliest. For seamless tracking and closure, we have assigned Ticket number, MI211031340380 to the matter. Kindly quote the same in all your future correspondence. We will soon be connecting with you in this regard. For any further assistance you may call our customer care number 3377 4477 (prefix011/022/033/044) We appreciate your cooperation and wish safety for you and your family. Regards Maruti Suzuki Insurance Broking Private Limited T: 011/022/033/044 - 33774477 E: [email protected] | W: www.marutisuzukiinsurance.com ये मेल आया है आप कर और koi गौतम सर है 8218944925 इन से बात हुई थी इन्होने मुझे ऑफिस बुलाया और बोला की हमारा काम इन्शुरन्स करना है ना की क्लैम दुलाना या से निकल जा नहीं तो गार्ड से धके मार के भार निकलवा दुगा ये है आप लोगो के कारनामें

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P

Parmod parjapati

from Gurugram, Haryana

Nov 6, 2021

नाम प्रमोद
[protected]
मेल :- [protected]@gmail.com

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Address: J.J IMPEX PVT. LTD. (MARUTI SERVICE MASTERS) - MARUTI, chennai

Hello Sir,

Its a week now that my vehicle has been taken for service by Maruti Master Service, chennai. Till today there is no update on the service done or when i my will be delivered back. Unless i call the nobody is bothered to provide an update on the vehicle service or time take to deliver it.

Today i even call the DGM of the service center to make a complaint and he said will get back it few minutes after checking the status. I am still waiting to hear it back.

I don't what kind of treatment is this. Am i a fool to give the vehicle for service and call every time to know the status on my vehicle.

My Vehicle may be a old one, is that only new vehicle will give proper service ???

It 2005 Model Maruti Zen LXI. Since there is no option for selecting Zen Lxi so i have selected as Zen estilo. This is not the first time i am facing these kind of issues.

Thankyou for all the service you have done. This is my last service with Maruti and the last vehicle i bought from Maruti.

No more maruti ever.

Name of 2 person i contacted : Technician name : Bharani, DGM Name: Venkatesh

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I purcased suzuki access scooter. Having problem in starting new scooter. No support from company . Waisted huge efforts. Customer care is useless.
Prospective buyers should not buy this scooter at all. I will sell my new scooter 150 km run only.

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Dear NIC team,

Now finally my insurance cancellation claim for 2 years is pending and need your help to release the same ASAP because now the balance claim is paid by you and as per our discussion you have told me that the same is only will process after final claim settlement so kindly process my insurance cancellation of excess 2 years and process my amount ASAP.

Policy no :-[protected]
National insurance company

Copy of insurance is also attached for your reference now waiting for your prompt revert !!!

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Address: indra puri loni ghaziabad up

DJ1CR1019 is wagon r 2014 lxi
this part is not valid for service center I'll request to you please

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Address: At-Gopalpur Post-Shirasgaon

Complaint regarding mileage .
Model Ertga VXI Petrol
Milage only 15kmpl
Vichale km 2000 approx
So contact me and resolve problems.

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Address: Kayamkulam

Newley claimed bumper scratched while taking vehicle and also august service time 7k given with new wiper . Wiper is greased and oily after service getting issues while rainy day.

No Coustomer value

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I have purchased a scooty make of maruti suzuki, model access 125, year 2008, by name - m n a setty s/o m v setty

eng.No.:- f[protected],
chassis no.:- mb8cf4cal78105081

reg.No.:- dl 6sm 5312

invoice of the vehicle is missplased. It is requested as i have shifted from delhi to banglore permanently so need to get my vehicle registered.
The registration authorities are asking invoice copy of the vehicle for registation. Please arrange to give a duplicate invoice copy of the vehicle my mail id - [protected]@gmail.Com

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thejashree24

Nov 6, 2021

Can you please process the request asap

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Address: Kapurthala Punjab india

Hii . I am anurag gupta from kapurthala punjab. I purchased maruti vitara breeza last year on 18 August 2020, license plate number - pb-09 AJ8721 from lovely auto sub branch kapurthala.
2 days ago on 31st October 2021 my car suddenly stopped working.. so I took my car to stan autos kapurthala Marwaha autos. They told me that engine is sealed. And they don't know about anything . Someone from compmay will come and analyize it. After 2 days some one from company came and he told me that they have to open the engine to know about problem.. I have purchased new car last year and it seems to have problm with the engine they keep on asking for more days to know about the problem and I m at no fault here. They are harassing me and doin nothing.. I m shattered that how my new car just suddenly stopped working. You guys are such a huge name and reputation.

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Address: Pallipady, pezhakkappilly, muvattupuzha -686673

Sir,
I purchase vehicle from indus motors commercial vehicle division muvattupuzha on[protected]. In rain time water leaked inside of the cabin. I already reported the issue in concerned office, but no response. I finally decided after two days no compensation received from your company. I will file a complaint in consumer court. And reported this issue in social media.

Prince T Alias
Vehicle No. KL-17-V-9920
[protected]

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Please don't let this Sunday be a working Sunday last month each Sunday was a working Sunday and everyone needs a break and want to spend more time with our families
So please please please it's a humble request don't let this Sunday be a working Sunday🙏🙏

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Address: Nexa Service (Reeshav Automobiles), Makdumpur, Digha, Patna, Bihar-800011

We have claim insurance to service center in Patna Nexa Service (Reeshav Automobiles), Makdumpur, digha, Patna-800011. We visited today to service center to receive car and we find there are new scratches in the car that are not there when we given car to service center. So we ask to repair it, they told these were already there and said mad to us . So we why you were saying mad to us. They try to beat us with their colleague Abhishek. This is not enough when owner came and call police even not asked anything from us . He lock the gate and call police for lie blame of drinking alcohol. I feel that there one or two guys have already drunk. Finally police came and brought police station and tested for alcohol. As we were not drunk so we cleared the test, so police scolded owner Reeshav and ask why you sending to police station for lie blame if customer came for servicing a car. Finally we came home.
This is very rude behaviour encountered in my whole life.
If any customer take a car from Maruti then in reward of that they have to go police station.

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Address: Sethi colony near old post office Ateli

Respected sir/Madam
I Surender Kumar booked wagonr-o cng on dated 17/09/2021.When I booked my car then I asked to deliver me on Dhantehras Diwali but till now no delivery has been done .So I ask when my car will be delivered .

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