| Address: Tiruchirappalli, Tamil Nadu |
sir, I have Purchased My Car SX-4, from PL.A. Motors trichy, in 11.02.2008 (11 th February 2008), because of my affinity towards Maruti Motors, for quite some time. However, My Car has underwent continuous problems for the past 3 years
2. My Car, has developed Engine overheat problem at 7,500 km, which has been detected as Damaged Radiator and Fan and replaced under Warranty. I have been assured by PL.A. Motors trichy that , no such problem will occur in the future.
3. After 10 days of time, the same heating problem occurred and detected as Engine Gasket issue which is again changed under warranty. By the time, I have also met Mr Selvakumar, Territory service manager, who has also assured me that there won’t be any such problems in future.i asked for an engine change which was laughed at and stubbornly refused.
4. Same problem, reoccurred on 20.11.10 at the Milage of 32,000 km ( same Engine overheating ) Gasket changed & Engine Head was resurfaced within the extended warranty period. But the Engine Head is not changed even after request from my side.the car was with pla motors for 20 days and was thoroughly(?) studied.after waiting for a long period I shot an email to maruti(dated 11/09/2010),after which the repair was speeded up and the car was repaired hurriedly.the service personnel mr.nagaraj promised me that all is well(including the head and the ring etc., etc.,
5. Finally on 15.04.11, the same problem occurred when I was travelling to attend an important case, needless to mention, I am a Physician working in Government Medical College Hospital in Trichy, which has been turned out as a night mare for me, since I couldn’t perform my duty in emergencies, because of this continuous Car issues.
6. Now the extended warranty period is also completed and I have been asked to change parts at my cost, by PL.A. Motors, which is not only a surprise but also a shock for me, since I believed Maruti Cars are supposed to be the World’s best one’s in angles.
My question to maruti and its authorised service station pla motors trichy, are
1) The basic function of an engine is not to get heated up,which this car was not able to do so
2) All the problems started because of the defective manufacture of the radiator fan and radiator which was replaced under warranty.
3) What happened to the promise made by the TSM mr.selvakumar that all was well
4) Did the maruti and their authorised service centre were merely postponing the inevitable engine change till the extended warranty expired.
5) This sick vehicle has been in and out of maruti authorised service station 17 times in 3 yrs,roughly once in two months,and the problem has not been sorted out which shows their inefficient service
6) Not to mention,this vehicle was serviced every 5000kms at authorised service centre,never even touched 120kms/h in odometer,has clocked only 37000 kms in 3 yrs i.,e roughly 33 kms /day,and was driven only by me.
the car was not roughly treated can be ascertained from the state of the factory fitted tyres.
At this juncture, i pray your office, to insist the MARUTI INDIA LTD and their authorised dealer PLA MOTORS TRICHY to handover a New Vehicle and also pay all the cost of service along with interest, which I have given to PL.A. Motors for the past 3 years.
regards
dr.c.babuanand MD
Aug 13, 2020
Complaint marked as Resolved
I have attached the mail received .
Maruti Suzuki India Ltd <[protected]@maruti.co.in> Sun, Feb 27, 2011 at 6:32 PM
Reply-To: m.[protected]@yahoo.com
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MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.
Your Resume has been selected from MONSTER.COM for our new plant.The
Company selected 45 candidates list for Senior Engineer
IT,Administration,Production,marketing and general service Departments, It
is our pleasure to inform you that your Resume was selected as one of the
45 candidates shortlisted for the interview. The Company SUZUKI is the
best Manufacturing Car Company in India, The Company is recruiting the
candidates for our new Plants in Delhi, Bangalore, Pune and Mumbai.Your
interview will be held at The Company Corporate office in New Delhi on
5th Of March 2011 at 11.30 AM, you will be pleased to know that the 45
candidates selected 34 candidates will be giving appointment,Meaning that
your Application can progress to final stage. You will have to come to the
Company corporate office in New Delhi,your offer letter with Air Ticket
will be sent to you by courier before date of interview. The Company can
offer you a salary with benefits for this post 62, 000/- to 200, 000/-P.M.
+ (HRA + D.A + Conveyance and other Company benefits.The designation and
Job Location will be fixing by Company HRD. At time of final process.You
have to come with photo-copies of all required documents.
REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photographs.
You have to deposit the (Cash) as an initial amount in favor of our
company accountant name in charges to collect your payment department for
Rs.12,200/- ( Twelve thousand two hundred rupees ) through any [STATE BANK OF
INDIA]
Branch from your Home City to our Company accountant name in charges.
Account NO:,which will be sent to you upon your response. This
is a refundable interview security. Your offer letter with Air tickets
will be sent to your Home Address by courier after receiving the
confirmation of interview security deposited in any of the STATE BANK OF INDIA.
This Company will pay all the expenditure to you at the time
of face-to-face meeting with you in Company. The Job profile, salary
offer, and date -time of interview will be mentioned in your offer letter.
Your offer letter will dispatched very shortly after receiving your
confirmation of cash deposited in STATE BANK OF INDIA.
We wish you the best of luck for the subsequent and remaining stage. The
last date of security deposits in bank is 3rd Of March, 2011. You have
to give the information after deposited the security amount in bank to the
Company HRD -direct recruitment via email.Your Letter with supporting
document will be dispatched same time by courier to your postal address
after receipt of security deposited confirmation in bank. The interview
process and arrangement expenditure will be paid by SUZUKI
COMPANY.Lodging, traveling and local conveyance actual will be paid by
SUZUKI COMPANY as per bills. The candidate has to deposit the initial
refundable security as mentioned by HRD.
NB: You are advice to reconfirm your mailing address and phone number in
your reply.And 12,200/- (Twelve thousand two hundred rupees) will be the
refundable amount,as 200 rupees will be deducted as bank charges for funds
deposit and if you are been selected or not, still the amount will be
refunded to you,as the amount is just to prove that you will be coming for
the interview in order for us not to run at lost after sending you the air
ticket and you don't show up on the day of interview.
Wishing you the bestof luck.
Regards,
Shinzo Nakanishi
Chief Executive Officer, Managing Director,
MARUTI SUZUKI INDIA LTD (MSIL)