Maruti Suzuki India Complaints & Reviews

Respected Sir,
My Name is Jerin George.K from Thrissur district in Kerala.I had booked for a test drive through Maruti Ritz website on 27th March 2011 in internet.At the same time i got a confirmation email from maruti side giving the test drive no,dealer who will be contacting me for offering test drive.Now the dealer didnt contact me till 20th April 2011for test drive,so i booked a complaint at the Maruti Suzuki Regional office located at Kochi by sending email to [protected]@maruti.co.in.The said complaint was closed twice without intimating the solution to me and i had reopened the case last week.Now when i called the dealer BRD CAR WORLD LTD,Thrissur,they shouted at mne abused me with bad words and didnt give an reply.So i called upon the regional office but they knowing my number in ID caller the lady over the reception is not picking up the call.Now why is this company personal behaving likethis to customer who go up with a complaint?Is the functioning to help the customers or to help dealer to tortue a customer who comes up with a compliant?
Plesae do Help me.

Hoping your Kind cooperation into the matter.

Yours Faithfully,
Jerin George.K
Flat No:8A,Navani Princess,
Bennet Road,
Thrissur-680020
[protected]

I have purchased Swift dzire ZDI BS from max autos, Sangrur (Pb). on dated[protected] by invoice no. VSL11000110.Next day noise problem started while applying the brakes. On dated[protected], I given the vehicle for first free service and complaint them about the noise problem.
But again the same problem .
Its my request to please solve my issue.
Sanjay Gupta ([protected])
1,Upkar nagar
Patiala -147001

i have given my ALTO car No.TN-59 AL 0362 for service 0n 29-4-11 to Solamali Automobiles at Madurai, Tamil Nadu. the stepny provided alongwith the car was not at all used as for the past two years from the date of purchase of car and not even a single punjture. but the service center mechanics taken away the the original unused stepney and replaced with old one. immediately i found it and made complaint to them on 29-04-11 at 6 p.m. but they toldthat during wheel alignment they used to rotate the tyres. when i was handing over the car i have seen the tyre i.e. unused new one but they have not rotated the same in any of the wheels. it is a case of clear theft and abusing their position. it will not work good for ever. unless the Maruthi Company enquire this into detail with all serivce centers and render truthful service, the customers will be cheated like me by the mechanics.

I am Saranjeet singh i have a alto k10 REGN NO-DL12CC2011. i just want to clarify that there is 24 x 7 ROAD ASSISTANCE from maruti. If Car Suddenly breakdown and it is in warranty period and it will be not rectify in road and the car will towe by carnes whose is to pay the towing bill the customer or the maruti itself. please clear the concern because i ask this question to many Dealership but they not able to clear my concern.

I received a mail regarding recruitment in Maruti Suzuki :
I replied with my resume, the sent me the details also by return mail:
I wanted to know if its fake or Real so I called up Board Number of Maruti Suzuki Head office to confirm
at[protected], They told me that it is a fake mail please deposit.
I also noticed that the logos in the fake mail were taken from website www.vector-logos.com

THE MAIL:

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: [protected]@w.cn
Tel: [protected] (10:00 AM TO 5:30 PM)

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from MONSTER.COM /NAUKRI.COM/TIMEJOB.COM AND CLICKJOB.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune and Mumbai.

Your interview will be held at The Company Corporate office in New Delhi on 30 May 2011 at 11.30am, you will be pleased to know that of the 62 candidate’s selected 55 candidates will be given appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before the date of interview. The Company can offer you a salary with benefits for this post from 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
=====================================================
REQUIRED INFORMATION AND DOCUMENTS BY THE COMPANY HRD
====================================================
You are to make a REFUNDABLE cash security deposit of Rs.15, 800/-(Fifteen Thousand Eight Hundred Rupees) as an initial amount in favour of our company accountant name in charge of collecting payment. This payment covers Registration,Interview,insurance, Processing & Maintenance charges. The refundable interview security deposit of Rs. 15,800/- should by paid through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch closer to you to our company accounting officer in charge. Account information will be provided to you upon your response to this mail.
REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus applications from unserious candidate who applies for job and we send them offer letter and air ticket and also make the above mentioned arrangements in other to give them a comfortable interview and they fail to appear for interview which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. But with your security deposit we will be assured that our expenses will not be wasted. Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview.

NB: You are advised to reconfirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 23of May 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.

Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)

THE RETURN MAIL :


MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.

Dear Applicant.
We are in receipt of your email, Be informed that the security deposit payment which is Rs=15,800.which is a refundable deposit should be deposited into the account details given below so that we can send your offer letter also you need to show us the copy of the deposit slip and offer letter at the gate in-other for you to be allowed into the company premises for the interview by our security.

You are required to pay the refundable interview security deposit to this below account before 23 of May 2011 in-other to attend the Interview on the 30 of May 2011. As soon as the payment is made, please kindly send us the scan copy of the payment slip through email for confirmation as it will help us facilitate the documents for sending your air ticket and other requirement for the preparation of your interview date.


Be informed that the account given to you is the Senior HRD Account Number that is been used for this recruitment. The reason for that is because the payment will be refunded back to applicants immediately after the interview and that is the reason why we are not using the Company Bank Account. Do ensure it's a cash payment so that you can send us the scan copy of the deposit slip for verification by our account department and also to enable us return it back to you immediately the interview is over.
Below are the account details for payment:
ACCOUNT NAME:CHANDAN RANA.

A/C NO:[protected].

STATE BANK OF INDIA

Reasons of payment : The refundable payment of 15,800 rupees is to make sure that you will be coming for the interview in other for us not to lost in sending you the flight ticket because this company will be responsible for your accommodation and after the interview, your amount will be return to you in cash, the ticket that is to be sent to you is a Two way ticket and even if you are not selected your security deposit will still be return to you.

IMPORTANT NOTICE:
Immediately payment is made,
You are advise to call on the recruitment managers,
MR.A.WINCO .
Telephone number : +91-[protected] .
MARUTI SUZUKI INDIA LTD (MSIL)


Suzuki Secure Plus
Suzuki

It was the 1st servicing of my car..so I gave it to the maruti dealer workshop for servicing..when I went to recieve the delivery I saw that my pendrive is missing.I asked the person who was incharge of my car.. but the answer was they cant help to find out...inside the workshop no customers is allowed to enter.. so it must within there reach to find me the pendrive..I waited for half an hour for the workshop's person who was incharge of my car..the service was waste..I am not at all satisfied and disappointed with the response they gave to me. it means that.. any spare part can be replace and stolen without my knowledge..thing is they are not responsible..it is not a matter of 1000 bucks.. but it matters how can it be stolen from my car inside the workshop..infact the car wasn't taken for any test drive. because the trip meter was having the same digits..so it was stolen from my car inside the workshop.

i had booked a maruti swift vdi white on 19th jan,2011 with Rs 5000 booking amount at Berkeley Automobiles Ltd. Plot no.87,industrial area Phase 1, PANCHKULA by the name o[censored]DO-20226 HARMINDER KAUR with the Cash Reciept no. C-23185. At the time of booking,i was told that the vehicle will be deliever in about 3 months i.e near about 19th april 2011.I called the dealer and some lady on the call answered me that vehicle is going to deliever in june 2011.I told her that they said they will deliever the car in 3 months and she started making excuses that due to the demand, the car is not available.Then i visited the dealer and talked to their employee Mr. Mohit Kumar and he told me that vehicle is not available at the time due to shortage of the white color in the production and he offered me silver color if i pay with in 2 days or white color will be deliever in the first week of may 2011 for sure. As i dont want that color,so i skipped for silver and started waiting for my white.Now its 3rd May 2011, I called Mr.Mohit Kumar again and he told me that white color is not being available till end of the May 2011 and again offered me silver if i take the deliver next day.And again he called me later that they cant deliever silver also because the customer who booked that silver car are here to take the delivery.

As one of my friend booked the same car at Modern Automobiles,Chandigarh abt 2 weeks before me and he got his delievery a week before holi. I asked Mr. Mohit Kumar that how can he gets his car delievery so quick and he replies that this depands on maruti that how they deal their dealers....Now that makes no sense!!

If i would be known that this can take such a long time and harrasments too,I would never be going to book this car.i would prefer other cars in the market.Now i am stuck in between, dont know what to do!!


Thanking you

Manpreet Singh
so HARMINDER KAUR
mobile: [protected]

dear maruthi,

I am very much troubled to inform u abt the experience i went through in KD motors bhuj , the authorised service station of maruthi suzuki in bhuj.
I own a Swift Vxi Dec 2006 model ,engine no G13BBN316581 and chassis no MA3EYE41S00183429 bought in chennai.
I used the car in tirunelveli ,tamilnadu till dec 2010 and a outstanding servicing support was given by ARAS & PVPV motors tirunelveli. after that i shifted the car to my place of work in Naliya , Gujarat. The nearest maruthi service station is KD motors in BHUJ which is 100 kms from naliya.
As soon as i started using my car in naliya , i observed a peculiar fault. When running the vehicle cuts off for one second and strarts off automatically. when this happens for a second, the power to EPS cuts off, the speed drops to zero. however the engine rpm is always maintained and it doesnot drop.
subsequently my five year old Amaron batteries drained out completely and could n't get charged. I started getting lower mileages. sometimes the vehicle gets heated up and does not start. all the while i had made two visits to KD motors bhuj. the first time they didn't seem to have any idea abt the fault. the next time i left the car completely with them for one week. my contact person in the service centre got my batteries changed for EXIDE batteries costing INR 4500, cleaned the couplers and sensors. he then confirmed to me on phone that he had checked the vehicle for 40 km and the fault did not occur again. then i had the vehicle collected by some guys of mine in bhuj. they had just driven out 200 m outside the service centre and fault occured again. my contact person is on leave presently and cant help anymore on this,.

Now please tell wat am i supposed to do with the junk of a car which i cant rely on? If the mechanic in the local service centre does not have enough brains to rectify the fault, why cant he drop his huge ego and take the help of maruthi support centres in delhi or mumbai. is it my fault to hav bought a maruthi and to have depended on undertrained guys like the ones in bhuj. please suggest me some really useful way to have my car rectified. can u please atleast send a more trained guy from maruthi del or mumbai. pls do get back to me

My contact no is [protected]
Please solve my problem immediately because the replacement contact person in the service centre tells me tat none of the faults in my car hav been reported and no rectification has been done . I[censored] r not going to tel me the proper solution am going to cal everybody in maruthi right up to del head office. I am already at my wits end thinking abt hw good is ur service centre in bhuj. Pls cal me soon
K.D. MOTORS-UMA NAGAR,MIRZAPUR HIGHWAY
5,6 14, UMA NAGAR,MIRZAPUR HIGHWAY,
Ph #: ,[protected]
Fax :
Email :[protected]@gmail.com
Pin Code: 370001
contact person Mr Hemanth :[protected]

this is the address and contact no of the service station which has
caused so much of of inconvenience for me.
the above info is available in ur site also...
Mine is a maruthi swift vxi BS 3 model Nov 2006.
now without wasting further time please give me a feasible solution.

I would here just like to bring to the notice of the higher executives of Maruti Udyog Ltd that when ever a customer buys a Maruti product it is only for the fantastic after-sales service and customer care the company promises to deliver to them. It is extremely disheartening and disappointing to know that even when my car has been till date taken to only your authorised service centres, the technical staff at K.D. Motors is willing neither to undertake any kind of investigation or analysis for solving our long pending problem nor projecting our problem to the higher echelons of the company and rather are giving us totally baseless excuses pertaining to our driving skills. I these are many but sadly there are none from your Maruti Team at Bhuj who are willing answer them substantially. It is actually sad to discover that all the promises made to the customers about a trouble free and beautiful experience of owning a Maruti product are actually based on such poor and amateurish technical support offered from the company’s very own so-called ‘authorised dealers and service centres’ in the country.

The least we would now expect from a reputed company like Maruti Udyog Ltd is to give us some viable solutions/answers with regard to our above mentioned mysterious problem of constantly dropping mileage of our car. Otherwise, let the company please own up that it is helpless and cannot offer us any solutions or remedial measures to solve this problem of our car so that I can at least reduce the monetary losses being incurred by me presently by owning a Maruti product and switch to a car from some other company which probably would offer me much better technical solutions to a problem occurring in their own product.

In the end, I would just like to say that it would really be a very big disappointment if the company of your repute and stature is unable to help us resolve our year long problem because just like the millions of other Indians I too would always love to believe that “INDIA COMES HOME IN A MARUTI SUZUKI " and not regret my decision of becoming a part of the Maruti customer family. Please help us revive our diminishing hope in your company by addressing to our mystifying problem on priority. We need your help and prompt intervention in this regard desperately.

A dissatisfied yet optimistic customer of yours,

M M Ibrahim

reg:non delivery of desired vehicle booked by me in time.
i wanted to buy maruti ritz in month of january 2011 and approached m/s arya cars of nagpur who are the authorized dealers of m/s maruti suzuki. i was informed by the dealers that the same is available on demand.after test drive,i decided to buy swift vdi diesel[silver] insted of ritz on 25 of january 2011.

i was informed by representative of m/s arya cars that the car is available on 90 days booking notice.i booked the desired vehicle with the dealer by depositing rs 5000/- on same day.

i also requested mr wankhede,who is senior maketing manager with the dealer,to expedite the early delivery of the swift vdi. at this point of time both the employee of dealer got annoyed for changing of choice of vehicle and very reluctantly said the your model can be delivered only in month of april.

sh gaurav,in the mean time,kept on pursuing me buying some other vehicle viz.swift vdi[red], swift dzire ldi[with promise to update the model to swift dzire vdi] and finally on due date of delivery sh. gaurav has asked me take delivery of shift vdi white.

i was both surprised and disappointed to receive such call from your dealer that they are not delivering the desired car even after laps of one week from due date of delivery.

i am forced to write this letter to you for taking corrective measures and intruct the dealer to deliver the vehicle immediately.

looking forward to your expeditious and positive reply on the matter.
your truly,

dr yogesh jain
604 amar vatika complex
unthkhana road medical chowk
nagpur
mobile no-[protected]

i purchased a maruti swift dzire zdi in october 2009
i have complained on the 2nd day about the faulty brakes but every time i was not satisfied by the company reasons and services
the authorised mechanic told me that it is in every disel cars but none of them have logged any complaints against it
near about 7 times i have given complaints out of which 4 times in written for services
so i am very dissapointed by the service and parts as if i have been given a defect piece so i wanted an urgent reply on it


darshit gala
[protected]

Hai,
I am Vikas Ashok from Thrissur ,Kerala.I bought a Maruti Ritz VDI on march 20th 2011.the first service of my vehicle is over.and now the running kilometers is around 1800 kms that means the running in period of the vehicle is over.I checked the mileage of the vehicle twice or thrice and was shocked to notice that the mileage of vehicle is very low.I am getting only 13kmpl for long drives and 9.5 kmpl for city drive,instead of 21 kmpl which is specified in your manual.Kindly advice me what I should do to get the complaint solved.
Hoping for a positive response from your side.
Thanking You,
Vikas Ashok
email:[protected]@gmail.com
ph:[protected]

We went to RNS Motors on Hosur Road to sell our Maruti Alto - 2006 make in January 2011. The employee who represented Maruti True Value and RNS Motors did all our formalities, paper work and valued the car at 2. 5 Lakhs. He spoke to the HDFC bank and closed our loan and we got our NOC as well. He gave us 95 K cash in hand back. We asked him how is he dealing in cash. He replied all True Value products are dealt with cash. Since he gave the RNS Motors receipts and required bills, we did not suspect anything. All dealings were done in RNS Motors and not outside. He was suppose to give us 10 K back after we submit the NOC to him. Now almost after following up for last 1 month he did not return our money. So we approached the Manager of RNS who informed that our car is not registered in their account. This guy Saurav has done some external dealing and faked his manager's signature. After follow he finally showed up in the RNS office where the True Value Manager and RNS Motors Manager grilled him and asked him to pay us. We got to know he has committed such fraud in past as well but these guys have gave him warning and left him. They have asked us not to go to police and solve the issue internally to save his career. They told they will give us some amount of 10 k from his salary even if he doesnt pay up.
I am amused at how this can happen under the brand of Maruti True Value - right from their outlet. What is the gaurantee that others are not involved. Is it so easy to buy anad sell a car, make fake signatures, stamp and get away with it from the showroom? If yes then Maruti should take some serious steps to resolve their resale process. How do i get to know that my car is not getting used for any other purpose. The reason we decided to sacrifice the few thousand from the private used car sellers was security. Now if these things can happen in Maruti True Value then where is the gaurantee of security?

10 k is not a big amount to waste your efforts on but the fraud is serious. I really want some one to take action.

I wants to bring a kind attention to you that i have been getting fraudulent mails in regards to Job recruitment in Maruti Suzuki India LTD from fraud group which i have already confirmed with Maruti Genuine office i have also informed Maruti Suzuki India LTD through numerous mails but no action has been taken so far here below referrence mails in the regard :-

Hence i request you to kindly take necessary action at the earliest...

I went on to buy a second hand car.As the bright 4 wheels sales pvt.Ltd. Is the nearest and is authorized dealer for maruti suzuki cars I thought it would be safer to buy.I was attendet by mr.Bajpai(name I can remember)from true value and I selected suzuki wagon r LXI engine no.F10dn4097447 chassis no.Ma3eed81s00262785 regi.No-up 31 h 6800 fitted with lpg kit r.T.O approved.As a layman I checked the vehical but I was told by the salesrepresntaive that I can trust as it is car sold by authorised dealer and we check the vehical throughly to be sold through true value .Trusting him I bought the vehical for rs.2,31000 on 15/04/10 at 18:10 p.M.Afterwards I had to invest rs.10000 for servicing and changing of few parts. When I bought the vehical the meter showed 60000 km and at 67000 I went back to the agency to sellit off this time I was attended by another person I was told that only one lacs will given as the body is accidental and the engine is about to collapes.I was stunned.When I queried more I was given hint that the vehical was not fit to be sold in such high price.Even other garages and authorised service center have told that not more than one lacs can be obtained by selling the car as I is quit a defective one both body wise and engine wise.I feelt totaly cheated and robbed by a dealer who has been authorised by maruti suzuki

Dear Sir,
I purchased a Maruti Suzuki SX 4 ZXI on December 17th 2010 which was a second hand model but used sparingly, the on road price 8.10 lacs as against the brand new proce of 9.60 lacs, now since i have planned to move out of country I went to check the resale price of the same the true value people from whom I bought the vehicle are quoting a measly 5.40 lacs, How can the price of the vehicle go down by 3 lacs in 3 months, Now I will take up this propoganda all over the country that True value is false value as they are cheating the customers in broad daylight, the petro; consumption of the vehicle is pathetic and the front widshield design is also a hinderance.
Thanks
S.Venkatteshprasanna

To the concerned person:
This is the job offer I had received today from a company like MARUTI SUZUKI...infact like me many people has received the offer...please do not send job offers like this..it ruins the company's image...

Subject: JOB VACANCY (MARUTI SUZUKI COMPANY)
From: [protected]@hotmail.com Wed, 27 Apr 2011 00:03:33
To: "info " <[protected]@job.com>
Show full Headers | View blocked images in this message


MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Board no.46781000.
Fax: 46150275 and 46150276
Email: [protected]@hotmail.com

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from MONSTER.COM for our new plant. The
Company selected 62 candidates list for Senior Engineer, IT,
Administration, Production, marketing and general service Departments, It
is our pleasure to inform you that your Resume was selected as one of the
62 candidates shortlisted for the interview. The Company SUZUKI is the
best Manufacturing Car Company in India, The Company is recruiting the
candidates for our new Plants in Delhi, Bangalore, and Pune and
Mumbai. Your interview will be held at The Company Corporate office in New
Delhi on 30th Of APRIL 2011 at 11.30 AM, You will be pleased to know
That The 62 candidates selected 55 candidates will be giving appointment,
Meaning that your Application can progress to final stage. You will have
come to The Company corporate office in New Delhi. Your offer letter with
Air Ticket will be sent to you by courier before date of interview. The
Company can offer you a salary with benefits for this post 62, 000/- to
200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The
designation and Job Location will be fixing by Company HRD. At time of
final process. You have to come with photo-copies of all required
documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.

You have to deposit the (Cash) as an initial amount in favor of our
company accountant name in charges to collect your payment. Department.
for Rs. 12,200/- (Twelve thousand two hundred rupees) through any [STATE
BANK OF INDIA] OR [ICICI BANK] Branch from your Home City to our Company
accountant name in charges. Account NO, which will be sending to you upon
your response. This is a refundable interview security. Your offer letter
with Air tickets will be sent to your Home Address by courier after
receiving the confirmation of interview security deposited in any of the
STATE BANK OF INDIA OR ICICI BANK. This Company will pay all the
expenditure to you at the time of face-to-face meeting with you in
Company. The Job profile, salary offer, and date -time of interview will
be mention in your offer letter. Your offer letter will dispatch very
shortly after receiving your confirmation of cash deposited in STATE BANK
OF INDIA OR ICICI BANK. We wish you the best of luck for the subsequent
and remaining stage. The last date of security deposited in bank 29th
Of APRIL 2011 you have to give the information after deposited the security
amount in bank to The Company HRD -direct recruitment via email. Your
Letter with supporting document will be dispatch same time by courier to
your postal address after receipt of security deposited confirmation in
bank. The interview process and arrangement expenditure will be paid by
SUZUKI COMPANY. Lodging, traveling and local conveyance actual will be
paid by SUZUKI COMPANY as per bills. The candidate has to deposit the
initial refundable security as mentioned by HRD.NB: You are advice to
reconfirm your mailing address and phone number in your reply. And
12,200/- (Twelve thousand Two hundred rupees) will be the refundable
amount, as 200 rupees will be deducted as bank charges for funds
deposit.and if you are been selected or not, still the amount will be
refunded to you, as the amount is just to prove that you will be coming
for the interview in order for us not to run at lost after sending you the
air ticket and you don't show up on the day of interview. Wishing you the
best of lucks.For refundable security deposit of (12,200 IN) shall be return after
interview.

Regards,
Shinzo Nakanishi

I am on the process of purchasing a new Maruthi Swift VXI from the local dealer.

I am being compelled to purchase lot of accessories by the dealer. They tell me this is

compulsory as per Maruthi rule. They also say that I must pay Rs4995 for extended

which is also compulsory. When I resisted and raised quarries regarding these two issues , I was treated properly. I felt insulted.

I want to know from Maruthi head office that whether it is true that the customer should

pay certain fixed amount for accessories compulsorily ( I was told that for swift model I should buy accessories worth Rs 15000 ) and that whether extended warranty payment is compulsory at the time buying car.

The manan autolink pvt. ltd situated at AEC cross road, is the worst service center i have come across.My car number was gj-18 a.c. 7751.I met with an major accident and the damage was done to radiator,windshiled,front seat,dashboard, and not the engine at all.I put the car in an insurance claim as i was having the cash less policy from bajaj alliance.I was given the time of 35 days to get me done with my car but you will be shocked to know that i had got my car after 95 days more than 3 months with no work in car.They are so much greedy that they stole my brand new bridgestone tyre with normal j.k.tyre and when i complained they said we didnt do this.Than i demanded them for pics when the car came in and when the car goes out but they said due to harddisk failure they have only 5 to six pictures only and the pictures are of seats only.After that i put my car in service after month at their service station only as per their saying.But the engine fault light in the car is still blinking and they are saying that engine light is blinking because there is weakness in your battery,I was shocked that are the guys are really an mechanical engineer or what.They even dont know that week battery has other symbol like "+ -" I have a lot to say for this guys but seriously no time for it.I wish that no one should get their service done from manan autolink,ahmedabad.The worst service station i came across.They are degrading maruti suzuki value too..

I wish to bring to your kind notice that I own a Maruti swift car bearing registration number TN: 20 AP: 0943, I get my car serviced regularly by Maruti Service Masters (MSM), Chennai. The service at MSM, Chennai is very disappointing.

My major complaint was noise in the right suspension, he informed me over phone that the suspension is damaged and it has to be replace and the cost for the same is around Rs.15, 000, I was shocked to hear this, because this complaint was launched by me on 31.05.2010 to Maruti about the negligence of MSM, Chennai and after company’s intervention they have informed me that the complete set of suspension is changed and the problem is rectified. (During that period my vehicle was in extended warranty). Now Mr. Suresh, service Advisor said that they have not replaced the complete set of suspension, they have only replaced the link rods, which a part of suspension. Now he is informing that I have to replace the complete set to rectify the problem and it will cost around Rs.15000.00

I am really upset the way the maruti service stations cheat us technically during the warranty period and making us to spend after expiry of warranty.

i own a wagon R - HR 03 F 4488 which i usually get serviced and repaired at Berkeley Chandigarh. My experience during my last 3/4 visits has been very bad. i was just ignoring the casual approach of the staff. But on saturday, 23.04.11, it crossed all limits and ignoring the casual behaviour of the staff for many a time cost me very dearly.

i gave my car for lower body noise (the costly part was changed and charged) and breaking noise which should have been corrected during my earlier visits.

Concerns:

1. Wheel caps of front wheels were not cleaned after repair, these were extremely dirty.
2. There have been 2 types of mats in my car - black one and transparent one. 2 Black ones were torn and moreover, mats were not kept in proper fashion during back delivery of the car.
3. Why the costly part for lower body noise was not replaced during earlier visits?
4. Breaking noise still exists.

Is the customer supposed to tell Berkeley staff how to behave and what precautions shall be taken before back delivery?

Is there someone in MUL who can take care of such authorized dealer centers?

There is lot of anguish, pls stop deterioration.

Thanks and Regards
__________________
Devender
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