Maruti Suzuki India Complaints & Reviews

I have booked Maruti VDI (ABS) on 1/09/2007, the dealer (Chowgule Industries Private Ltd. Pune). Till date I never received a call from the dealer informing me about the status of my car. Every time when I call they give me some reason, with giving me any period of delivery. Also they dealers are not comenting on the interest which Maruti claimed in the newspapers.

I would really like to know as to how many cars does maruti dispatch. As the dealer says they receive 1 car per month from Maruti, and the colour is also not as per order.

Request you to please confirm on this.

Regards,
Mayur Sakpal

my customer Ashish Jain had sold a santro car at competent true value c.p to buy a new swift vxi car in sept 2006 till date rc of the car stands in name of ashish jain but actually the car has been sold to somebody in gurgaon now we have been demanding the xfered rc from past 6 mth but after repeted follow up with competent, maruti customer care, maruti regional office we are not getting any positive response as to when will we get the transfered rc.now who stands responible if aything goes wrong in any manner.

people at maruti customercare says to go to police station to make an fir

if this is the only solution what is this customer care for

my complaint no is 448557 and 456985
i have spoken to varun, pandey, vijay khanna, anandu, amit, ashish, ritu, nishu in various department of competent and maruti but i feel like even these people need help to sort out the matter

now i hope to get a positive response asap for the problem

mohit kesar
cont no. [protected]

To:

Mr. Jagdish Khattar
Managing Director
Maruti Udyog Limited
New Delhi

REQUEST & APPEAL

Subject: Complaint regarding Poor service by your dealer and irresponsible attitude of your Pune regional office towards consumer.

Dear Sir,

Let me first introduce myself as a consumer. I own a Maruti ALTO LX E –3 HLL model bought from M/s T S Motors, Lucknow on 20.03.2005. First of all let me express my thanks to all Maruti team for such an excellence product line year on year but and at the same time I am disappointed to share that a company like Maruti Udyog Limited has missed NDTV Profit Business award for 4 wheelers against Tata Motors. It is difficult to digest for a loyal consumer of a car manufacturing company who win 7 times J D Power Asia Pacific Award on consumer Sales & Service Satisfaction.

I hope it is not you but your dealer channel and some of your team members in customer service pulling you down. I hope you will take my complain as a case study to understand the same. I am from a middle class family and we have 4 Maruti vehicles in my family, which is the only evidence I can give against my loyalty for your company.

Let me explain you the incident and my service history as I am a Mechanical Engineer by qualification and also in After Sales Service industry with reputed automobile company from past 9 years. My journey with Maruti Service is as under:

17.03.05 – PDI & General Check up at 8 KMS M/s T S Motors, Lucknow.
22.04.05 – 1st Free service with oil change at 591 KMS – No Troubles – M/s T S Motors, Lucknow.
04.09.05 – Vehicle cleaning & washing at 3346 KMS – I don’t like dirty vehicle and I always try to maintain it.
02.10.05 – 2nd Free Service with out Oil Change at 3870 KMS – No Troubles at M/s Kiran Motors, Ahmedabad.
06.10.05 – Panel roof denting painting due to transit damage from Lucknow to Ahmedabad under insurance at 3943 KMS M/s Kiran Motors, Ahmedabad.

01.01.06 – Wheel Alignment & Balancing with Tyre Rotation at 5167 KMS at M/s Kiran Motors, Ahmedabad. Here I would like to inform you that your dealer staff don’t know the service interval KMS for Tyre Rotation. It is the customer (Me) who explained him that refer page no. 9-19 of owners manual. Also done engine tune up as there was a timing chain noise.
21.02.06 - 3rd Free Service with oil change at 6485 KMS at M/s Manan Cars, MASS, Ahmedabad – No trouble.
11.08.06 – 4th Paid Service without engine oil at 9550 KMS at M/s Manan Cars, MASS, Ahmedabad – No trouble.
17.10.06 – 5th Paid Service with engine oil at 11264 KMS with wheel alignment & balancing at M/s Olympia auto Service, MASS, Akurdi Pune. My bad days with Maruti Started from here. Here I would like to elaborate that how your service centers are misguiding customers.

Problem Reported: Front Suspension Noise Check, Tyre rotation, Door Locks sticky, Door Glass lever Noisy in operation, Clutch Check, Battery Check, Brakes Weak – They cleaned only liner and after 5000 KMS wonder cars informed me Brake Cylinder Faulty need to be replaced under payment. The blunder they did is replaced coolant at 11264 KMS without asking customer and not even knows what the replacement interval is. It is 20000KMS or 2 Years which ever occur earlier. Above all after charging me they forget to put coolant in container. It was my great luck that I checked by opening the bonnet as I was driving to Goa next day with my family. It was irritating for me when I got a stupid reply form your Service Advisor that coolant is in circulation will come back once engine stopped. Second mistake was of charging 1.5 liters of distilled water. It is not matter of Rs. 20/- it is matter of technical knowledge that when there is some level of distilled water is already there how you can accommodate another 1.5 liter in same battery case. I am sorry to inform you that I have complained to Maruti on Toll free no. –[protected] but till date I have not replied on this matter. Any way it’s OK because they have refund me cost of distilled water.

Regarding door lever noisy they simply replied after keeping my vehicle for 2 days that you have to take your vehicle to wonder cars as we are not authorize for warranty repairs. Any way it was a good learning for me that not to go to any MASS during warranty period.

14.01.07 – Cleaning & washing and other repairs with clutch problem, door lever problem, at 13518 KMS at M/s Wonder Cars, Chinchwad, Pune. They adjusted clutch and returned. No one is ready to understand my problem when I am saying that clutch operation turns jerky & juddery after every[protected] KMS.

31.01.07 – Driver Seat Assembly cushion ineffective at 13822 KMS at M/s Wonder Cars, Chinchwad, Pune. Complete Seat assembly replaced after holding decision from Mr Harish Udipi – Service Engineer, Pune MUL.

30.03.07 – Clutch check and front suspension noisy on bumpy roads at 14572 KMS at S K Wheels Pvt Ltd, Turbhe, Navi Mumbai during my Mumbai Visit. Caliper Assembly greasing done by dealer and found ok at that time. Clutch adjusted.

Things gone worst here after:

09.07.07 – 6th Paid servicing with oil change, wheel balancing & Alignment, Tyre Rotation, wiper check, brakes check, rear side bang noise, clutch problem, painting issues as approval given by Maruti engineer because the painting done by M/s Kiran Motors at Ahmedabad was started peeling off. Front LH suspension “KHAT” noise on speed Breakers, Battery check – SA Name Mr Nitin Mobile No – [protected] and WM Mr Kulkarni attended me personally.

I don’t want to hide the facts from you. Mr Kulkarni, Mr Nitin has supported me a lot for getting components replaced under warranty that is wheel cylinders. I am thankful to Mr Suresh Babu & Mr Harish Udipi here. They replaced the shock damper of Front LH shock absorber and gave test ride to me. At that time there was no issue. They convinced me on non availability of clutch components (Modified One) and assured me to replace on receiving. I taken the delivery. Very next morning my cars engine started giving engine knocking sound – Starvation piston ring noise and also sometimes idling instable. I contacted Mr Nitin on the issue on phone he told me that it is because of faulty clutch component and after replacement it will be ok. Please drive for 2-3 days and nothing to worry.

12.07.07 – I was on the way to Swargate (27KMS from my residence) to attend a meeting. On the way it troubled a lot and finally off road in the mid of traffic (Badly Abused by traffic) because temp. Meter was on full. I doubt that it may be a seizure case. I called Mr Harish Udipi ([protected]) and Mr Nitin. Once again I appreciate the prompt response of Mr Nitin to attend me on road and to give me a loaner vehicle.

I informed them that please keep my vehicle for 2 days and set it right for ever. It was a failure of casting defect in intake manifold for coolant circulation (Poor Diagnostic Skills). I took delivery again on 14th evening and taken a test ride of 14 KMS with Mr Nitin and found OK. I was having doubt on clutch on that day but waited to run few more KMS. This time they have replaced again entire clutch assembly and other components under warranty. Thanks once again to Mr Nitin, Mr Kulkarni & Mr Harish. But I am disappointed that Mr Harish Udipi has not even bothered to call me that whether my problems resolved or not. On that day we mutually agreed to leave the vehicle for Painting job approved by Maruti engineer. (KMS Clocked 16929)


17.07.07 – At 16991 KMS - car left for denting & painting work and new problem created by them that is Oil leakage. and returned to me on 21.07.07 evening. Job done partially as problem shown to Mr Kulkarni and further shown to Mr Harish by them.

It is really disappointing for me to explain you the condition of car interior. It was in shabby condition as all putty, primer etc etc is on the seats of my car, roof, door beads, doors found dirty with some white material. The card board spare wheel is almost broken into 2 pieces. I contacted Mr Nitin on 22.07.07 about the same and he replied it is Sunday I am not in office. Please go to wonder car some body will attend you.

Please tell me how many times I have to go to wonder cars for the problem created by them. I am now scared to go there because they will solve this problem and will create a new one. And journey never ends...

After all these I lost my patience and contacted Mr Suresh Babu (Regional Manager – Service, Pune R.O) on 01.08.07 on –[protected]. First of all the receptionist has refused to connect me to Mr Suresh Babu but when I shouted on her she kept me on hold and connected. It clearly indicates that your officers sitting at R.O has no intention to help customers which is also proved by the dialogue of your Regional Manager during my telecon. “It is not duty of My service engineer Mr Harish Babu to call you, it is dealer job. We are trying to help you and you are acting smart”. When I told him that if you are not going to listen me I can escalate the issue to higher officials. He replied – “You do what ever you want to do and cut the phone” – words of Regional Manager of an esteemed company to a customer. If you have given me some freebies it doesn’t mean that you left my basic problems unattended.

After this long Journey there are still Problems in my Car which is unattended:

1. Front LH Shock absorber “Khat” Noise while passing thru speed breaker even after replacement of shock damper.
2. Steering vibration – shaking at a speed of 80-90 on highways even after timely wheel balancing, Alignment & Tyre rotation.
3. Paint Peel of in panel near to LH rear door.
4. Clutch Jerky not as earlier but still I feel.
5. Card Board Broken which is above spare wheel.
6. Regarding cleanliness I will manage.
7. Clutch pedal fulcrum pin noisy – Lack of lubrication.
8. Gear lever excessive vibration at idle and low torque – Never felt before.
9. Rear portion “chik chik” Noise – reported 2-3 times. Chassis noise??


CONCLUSION

Sir, I know you are MD of such a large organization and you don’t have time to read such long letters. Still I request you to go thru it in your leisure time and if anytime you feel that fault is at my end, please reply me and what ever decision you will give in my case, I will honor that. I have a very small demand that please arrange to resolve all my issues in one go.

I believe I have co-operated a lot with every one and at the end I am forced to write you such letter. I have done 6 service within 17000 KMS, what else I can do as a customer.

I have all supporting document with me for above problem statements, if required by any one will produce the same. (No Enclosure – Hope you trust me)

Hope to hear from you soon.

With Warm Regards

Sunil Kumar Sharma
Flat No – 103, A2 – Block
Empire Estate
Old Mumbai Road
Chinchwad, Pune
Maharashtra – 411019
Regn. No. – UP 32 BJ – 6657
Chassis No. – MA3EYD81S00488763
Mobile No. - [protected]

CC: Dr. K. Kumar – Advisor Engineering, Maruti Udyog limited.
Mr A Choudhary – General Manager – Service, MUL.
R.O – Maruti Udyog Limited, Pune
Mr. Aggarwal – MD – M/s Wonder Cars Pvt Limited, Pune

Mr. Jagdish Khattar
Managing Director
Maruti Udyog Limited
Jeevan Prakash, 11th Floor
25 Kasturba Gandhi Marg
New Delhi
PIN - 110001


Dr. K Kumar
Advisor Engineering
Maruti Udyog Limited
Jeevan Prakash, 11th Floor
25 Kasturba Gandhi Marg
New Delhi
PIN - 110001

Mr. A Choudhary
General Manager - Service
Maruti Udyog Limited
Palam Gurgaon Road
Gurgaon
Haryana – 122015

Regional Office
Maruti Udyog Limited
Sacred World
Unit No. 708-715
7th Floor, North Block
Wanowadi
Pune - 40

Mr Ghanshyam Aggarwal / Mr Vijay Aggarwal
Managing Director
Wonder Cars Pvt. Ltd.
64/8, Block D-2
MIDC, Chinchwad,
Pune – 411019
Maharashtra

I have bought a new Alto LXi (M) car from your showroom couple of months back. The registration number of my car is HR 26 / AK – 8862.

Unfortunately my car got experienced an accident few weeks back though there was no fault my end. Eventually I called Maruti authorised Pasco body shopa nd went there (at Sector 17, Gurgaon) as they asked.

The manager have delegated the job to Mr. Jessy and no doubt he is a nice gentleman.

There they have commissioned the entire damage (only metal part) and asked me to place the car to get the damage recovered.

I have shown my concern to them as this is my first car and also brand new but they promised me to not to worry as my car would be looked as same as new after it delivered.

BUT my experience is so miserable that I would like to seek your urgent attention about that matter. Moreover I have already informed this to Maruti few days back while they were asking for customer feedback.

I will definitely discuss in detail in due course of time, this time I would say in one line – ‘My car looks matte old one’ after it came back from your body shop.

I would expect you will take up this matter ASAP.

To Whom Ever it may concern,

I own a Maruti Alto LXi, last month i gave it for a general service to Kalyani Motors despite my Car was in a very good condition. I had one dent on the Bonnet and a damaged Bumper. Once i received my Car from the service i was very unhappy. I noticed the problems with my car which were not there when i gave the Car for Service.
My Car now has a issue in Wheel Balancing, my car moves left when i hold the steering wheel straight. The answer given by the engineer is that the buttons of the wheel are not proper and the same needs to be replaced. But i did not had this issue when i gave the car for servicing. And my Car has been giving some humming noise and some unusual noise while i am driving.
I escalated the issue to the AGM Kalyani Motors and even she was not helpfull. She orderd her engineer to look in to the vehicle but the engineer returned the vehicle back to me with no solution, and he suggested me to change the tyres and use some oil mixed with the petrol. I have spent more than 5000.00 Rs and got nothing in return except problems.
Do Maruti is running short of experts to fix such issue. Or i request Maruti Udyog to show me a service station where the problem can be solved.
And also i would like to know what is the procedure to reclaim my amount back which i have spent on my car.

Sir,
With most grief and anguish, I am to inform you that I am a satisfied customer of Maruti & Lohiya Motors since last 2&1/2 years.
On 13.10.07 at about 7.30am I tried to start my Zen but came to know that the battery is down.
I tried to contact the service centre of Lohiya Motors, but failed.
Then I called one of the authorized mechanics of lohiya motors whose cell no. was with me & asked to check the battery and to do the needful and necessary service charges would be paid by me.
After that I proceed to Puri to attend a symposium on diabetes with a hired car
I requested the mechanic to charge the battery by Sunday evening so that I can attend the health camp at Buguda on Monday.
Unfortunately at about 11am on Monday I got a phone call from the works manager Mr. Hota and he complained me that I should have informed him instead of a mechanic in any of the break down conditions and told why I called the mechanic without his knowledge. He with very rough language told that the battery could not be installed before lunch time. Again he told me that if he would have been informed before, things would have been different. He could have replaced the battery temporarily for two days or till my battery is fully charged.
He also told that he stopped the salary of that mechanic for that day.
I could not understand where my fault lies in this situation.
Being a doctor, with all my busy schedules, I failed to contact the service center and called an authorized mechanic for the job.
For the ego problem & bossism of Mr. Hota I failed to attend the health camp at Buguda.

During the last 21/2 years I didn't face such type of misbehavior from any of the service persons of Lohiya Motors.

Again I would like to mention here that, around 2.30 pm on 15.10.07 the battery was sent to my house with a driver instead of an authorized mechanic for installation, who was inexperienced. He manipulated the wirings and left them as it is. When I started my Zen at 4.00 PM, the alarm system of the central locking along with the A/C was out of order. For which I had to move to Lohiya motors again.
I could not find Mr. Hota over there and given a verbal complain to Mr. Nayak, G.M., Lohiya motors, who is a perfect gentleman. He asked the mechanics to do the needful quickly.
It was found that the alarm system was disconnected with some manipulation of wiring system of A/C.

Mr. Hota must feel sorry for this incidence.
As he should not have reacted in such a manner to a customer, who is least interested in your internal administrative matters.
It is worthless to mention that, whose salary is to be stopped is totally under your discretion and I have little to do with this.
Again when you can not send a mechanic in proper time to my house for installation of the battery and sent a driver for the above job; it shows your sincerity, duty bound ness and respect to your customers as well to your job.
In my context workmanship is always above the personal ego and bossism .As I am just a customer and you are the service provider and all your words and works should count on Maruti Suzuki.

This is for your information & necessary action
Hope these things will not be repeated in future.

i brought swift OF WHITE COLOU DIESEL from gulzar autos about 2 months ago . Infect it was my biggest mistake patronize Maruti Product ..
iam facing problem with its fuel line , form the date of purchase on that day after taking car from showroom on the way it
is stopped my family member are keenly waiting for me to see new car but iam on the way alone with my car searching lift from anybody .
This is really disgusting
they have taken my car for repair , every time after handing over to me they say , sir u will never face problem in future?

what iam continously facing this problem what is this?I am not able to understand
what is going on and where is the problem

is this your service to costumer .on last wednesday when iam on the way its engine stops and with grace of god my accident is avoided .

to whom should i say , is this your service ?
i have spend around 5 lakh for this car .
Need not to mention again that I have committed a very big mistake by taking delivery of the said vehicle.
iam very much disturbed .please take the necessary and strict action .

my contact number is [protected]I

I BOUGHT A MARUTI SWIFT (DEISEL) LDI MODEL FROM KIRAN MOTORS(AHMEDABAD BRANCH) OF MARUTI UDYOG PVT. LTD.

I AM FACING A LOT OF PROBLEMS WITH THE CAR AND AM NOT ATALL SATISFIED WITH THE SERVICE THAT THEY PROVIDE.

THE MAJOR ONES ARE :

1) CAR MAKES A LOT OF NOICE.
2) THE HEAD LIGHTS ARE NOT ATALL GOOD(I JUST SURVIVED FROM A ROAD ACCIDENT)
3) THE EMPLOYEES DO NOT TREAT THE COMPLAINTS WELL.

4) TRY TO MAKE A FOOL OUT OF ME WHEN I ASK THEM TO CHECK MY CAR.

PLEASE DO SOMETHING FOR ME OR ELSE I WILL HAVE TO FILE A POLICE COMPLAINT AGAINST THEM..

THANKS

NITIKA BAKSHI

my name is kamal and i am totaly confused to what i do now ? i have maruti swift iam gone to the service center to dd motors (wazirpur) but they are not doing there work properly if any part of the engine is defective they said it is right and we are not change this part 4 to 5 times (we go there and) then changes the part in warrenty they changes the old parts i want to know that if my car is in warrenty & its defective so why they are not changing the parts now my head oil seal is leaking but they said its all right i think this time if dd motors are not doing there right job then i am gone to the consumer court

From: - Ashok Kumar Bhavsar(Owner of Maruti Alto Lxi)

Sub: - Complaint with my Alto Lxi

Dear Mr Khattar/Service head
Maruti Udhyog Limited

I have purchased Alto Lxi on 02/07/2006,from your dealer Patel Motors Indore M.P.


On 2nd July 2006, Very first day when dealer has completed PDI and delivered, Vehicle Speedo meter found not working. On complaint his mechanic found connector is detached. Resolved on 3rd July 2006.

1st & 2nd & 3rd scheduled service done at Patel Motors, No problem in the vehicle till 01/07/2007(3rd service) as per the dealer (At Kms Run 3068).

Patel Motors has organized free service camp on 2nd Sep 2007, I took my vehicle to Dealership, and There They reported Oil leakage from gearbox.
They have asked me to bring the vehicle any other day due to rush.

I did not drove vehicle and took the vehicle on 1st Oct2007 at Kms read 3087.
There his manager said I have to pay charges for oil seal, I told oil seal is under warranty but had an argument with me. Last after looking at service book he agreed to replace oil seal under warranty and asked me to pick up vehicle at 4PM.

When I reached at Patel Motor dealership, No job was done on the vehicle, they said oil is not leaking from seal, But oil leakage is from one of the plug on the gearbox bottom.

I told this plug is the assembly part of Maruti please change under warranty, He again had argument,

My observation is that the plug is threaded plug and thread on the gearbox is oversize, Looks to be assembled using locktite and salvaged.

My Observation is there is no physical damage on the gearbox and the plug externally.

Your dealer Patel Motors Indore M.P. has presently repaired the leak using sealant on the plug.

In my opinion the plug may leak any day and may cause gearbox to run dry. In that case, Maruti Udhyog will be responsible for any damage happens to gearbox. And I must be given free replacement if gearbox fails.
The experience with Patel Motors is very bad on 1st Oct 2007.

They had insulted me, His mechanics has abused me. I am feeling guilty to be an owner of Maruti Alto.

Request to look in to the matter, the problem in the vehicle still exists.

With Regards,

Ashok Kumar Bhawsar
Owner of Maruti Alto Lxi
Contact number – [protected]
Vehicle No MP09 CA 3489
Kms Run – 3087
Details of vehicle
Chassis Number: -707129
Engine number: - 3284317
Date of purchase: - 02/07/2006
Dealer Name – Patel Motors Indore.

Dear Mr. Khattar,


You must have received lot of Complaint as well as Appreciation mails but the below text is something different from the above mentioned, please read it carefully, I hope it arises your interest -

I, the owner of Maruti Wagon-r no. DL 8 CK 4986,

After working for some years I accumulated some amount of money with which I decided to buy a car. This was the first big asset of my life which I was about to buy. In a country like India where Maruti still holds the no. 1 position in the variety of cars, there was no other thought but to buy a Maruti product.

After looking for options at 2-3 dealers’ shops in Delhi, I decided to buy the car from D.D Motors, which was near to his house. After waiting for couple of hours, when I got the car keys in my hand, I was very excited. I thanked the employees of D.D Motors and drove the car home.

The story doesn’t end here rather it begins here. After few days, I noticed some problems (which were explained in the last mails sent to you), the following were changed in a BRAND NEW CAR –

Dashboard
Steering Fitment
Caliper Pins
Etc……



It’s been almost 2 years since I bought the car and to my disappointment, the list of vows doesn’t end here even after approaching the MD of Maruti India Ltd, i.e. YOU!

After the last repair (which was again mentioned to you in the last mail), the car is giving more problems than ever. It seems that car was taken to the repair centre of D.D Motors just to fool the customer! The car produces even louder sounds while driving on the bad roads of Delhi!!!


As I told you in the last complaint that I am a working person and don’t have much time to get the thing repaired again and again for which I paid around 3.5 LAKHS again and not to forget it was a BRAND NEW CAR and that too of THE MOST SELLING CAR COMPANY OF INDIA.

Anyway, as the problem is still there, I went to D.D. Motors again (Don’t know when will this end!) and people there suggested that ‘Steering Assembly’ needed to be changed! PLEASE LET ME KNOW WHY COULDN’T THEY FIGURE IT OUT IN THE FIRST INSTANCE AND SECOND WHY ONE MORE THING NEEDS TO BE CHANGED IN A NEW CAR?

I have couple of questions which if not answered this time can lead to bad results –

1) Why are things being changed in a new car?
2) Why people at DD motors are not trained up to the mark to make out what exactly the problems are?
3) Why a customer’s trust is broken again and again?
4) Why actions are never taken against who don’t work on the exact problem?
5) The most important question WHY MARUTI CLAIMS TO BE THE BEST SELLING CAR COMPANY WHEN IT CAN’T PROVIDE THE CUSTOMER THE QUALITY HE DESERVES AFTER PAYING A HUGE AMOUNT?

If you can answer these questions, I’ll be more than happy to recommend people to buy
Maruti cars BUT IF NOT, I STRONGLY RECOMMEND PEOPLE NOT TO GO FOR MARUTI CARS AND RATHER GO TO ITS COMPETITORS WHICH ARE NOT LESS IN INDIA!

So, the decision lies in your hands, I feel your reputation is at big stake here!!

As of now I would say Moral of the story is “DO NOT BUY MARUTI CARS, THEY MAY GIVE YOU LOT OF TROUBLES”

Though I’ve lost all hope but as nothing can exist without hope in this world, I am hoping that things will be done as per my expectations at least this time!

Thank you for taking out time for reading this mail, can I expect that I am one of your valued customers!

Disappointingly yours,
Mohit Mishra

Dear Sir,

I had purchase a new maruti swift VXI model from T.R. sawhney motors Pvt. Limited, East Gokul Pur, main wazirabad Road, Delhi-110094 dtd.24.04.2007.at the time of Purchase this car they told us you will receive Provisinol RC with in a week and orignal RC will be receive in a month, but after Five months i had not receive a single provisional RC.i had complaint so many times on that showroom but their phone attenders are too rude & their behaviour is so terrible.they have no sense to talk with customers.They give stupid reasons like - what happened if you dont receive Provisional RC when you will come for Second service of your car then receive original R.C.
I think i had done very big mistake to puchase a car from your showroom, i use also maruti 800, hyundai - Accent & Fiat - Palio cars but i have not any complaint from their purchase date,i dnt know whats going on their,if something is possible for you then send our RC earlier otherwise i should take another steps
Thank You