Maruti Suzuki India Complaints & Reviews

To Whom Ever it may concern,

I own a Maruti Alto LXi, last month i gave it for a general service to Kalyani Motors despite my Car was in a very good condition. I had one dent on the Bonnet and a damaged Bumper. Once i received my Car from the service i was very unhappy. I noticed the problems with my car which were not there when i gave the Car for Service.
My Car now has a issue in Wheel Balancing, my car moves left when i hold the steering wheel straight. The answer given by the engineer is that the buttons of the wheel are not proper and the same needs to be replaced. But i did not had this issue when i gave the car for servicing. And my Car has been giving some humming noise and some unusual noise while i am driving.
I escalated the issue to the AGM Kalyani Motors and even she was not helpfull. She orderd her engineer to look in to the vehicle but the engineer returned the vehicle back to me with no solution, and he suggested me to change the tyres and use some oil mixed with the petrol. I have spent more than 5000.00 Rs and got nothing in return except problems.
Do Maruti is running short of experts to fix such issue. Or i request Maruti Udyog to show me a service station where the problem can be solved.
And also i would like to know what is the procedure to reclaim my amount back which i have spent on my car.

Sir,
With most grief and anguish, I am to inform you that I am a satisfied customer of Maruti & Lohiya Motors since last 2&1/2 years.
On 13.10.07 at about 7.30am I tried to start my Zen but came to know that the battery is down.
I tried to contact the service centre of Lohiya Motors, but failed.
Then I called one of the authorized mechanics of lohiya motors whose cell no. was with me & asked to check the battery and to do the needful and necessary service charges would be paid by me.
After that I proceed to Puri to attend a symposium on diabetes with a hired car
I requested the mechanic to charge the battery by Sunday evening so that I can attend the health camp at Buguda on Monday.
Unfortunately at about 11am on Monday I got a phone call from the works manager Mr. Hota and he complained me that I should have informed him instead of a mechanic in any of the break down conditions and told why I called the mechanic without his knowledge. He with very rough language told that the battery could not be installed before lunch time. Again he told me that if he would have been informed before, things would have been different. He could have replaced the battery temporarily for two days or till my battery is fully charged.
He also told that he stopped the salary of that mechanic for that day.
I could not understand where my fault lies in this situation.
Being a doctor, with all my busy schedules, I failed to contact the service center and called an authorized mechanic for the job.
For the ego problem & bossism of Mr. Hota I failed to attend the health camp at Buguda.

During the last 21/2 years I didn't face such type of misbehavior from any of the service persons of Lohiya Motors.

Again I would like to mention here that, around 2.30 pm on 15.10.07 the battery was sent to my house with a driver instead of an authorized mechanic for installation, who was inexperienced. He manipulated the wirings and left them as it is. When I started my Zen at 4.00 PM, the alarm system of the central locking along with the A/C was out of order. For which I had to move to Lohiya motors again.
I could not find Mr. Hota over there and given a verbal complain to Mr. Nayak, G.M., Lohiya motors, who is a perfect gentleman. He asked the mechanics to do the needful quickly.
It was found that the alarm system was disconnected with some manipulation of wiring system of A/C.

Mr. Hota must feel sorry for this incidence.
As he should not have reacted in such a manner to a customer, who is least interested in your internal administrative matters.
It is worthless to mention that, whose salary is to be stopped is totally under your discretion and I have little to do with this.
Again when you can not send a mechanic in proper time to my house for installation of the battery and sent a driver for the above job; it shows your sincerity, duty bound ness and respect to your customers as well to your job.
In my context workmanship is always above the personal ego and bossism .As I am just a customer and you are the service provider and all your words and works should count on Maruti Suzuki.

This is for your information & necessary action
Hope these things will not be repeated in future.

i brought swift OF WHITE COLOU DIESEL from gulzar autos about 2 months ago . Infect it was my biggest mistake patronize Maruti Product ..
iam facing problem with its fuel line , form the date of purchase on that day after taking car from showroom on the way it
is stopped my family member are keenly waiting for me to see new car but iam on the way alone with my car searching lift from anybody .
This is really disgusting
they have taken my car for repair , every time after handing over to me they say , sir u will never face problem in future?

what iam continously facing this problem what is this?I am not able to understand
what is going on and where is the problem

is this your service to costumer .on last wednesday when iam on the way its engine stops and with grace of god my accident is avoided .

to whom should i say , is this your service ?
i have spend around 5 lakh for this car .
Need not to mention again that I have committed a very big mistake by taking delivery of the said vehicle.
iam very much disturbed .please take the necessary and strict action .

my contact number is [protected]I

I BOUGHT A MARUTI SWIFT (DEISEL) LDI MODEL FROM KIRAN MOTORS(AHMEDABAD BRANCH) OF MARUTI UDYOG PVT. LTD.

I AM FACING A LOT OF PROBLEMS WITH THE CAR AND AM NOT ATALL SATISFIED WITH THE SERVICE THAT THEY PROVIDE.

THE MAJOR ONES ARE :

1) CAR MAKES A LOT OF NOICE.
2) THE HEAD LIGHTS ARE NOT ATALL GOOD(I JUST SURVIVED FROM A ROAD ACCIDENT)
3) THE EMPLOYEES DO NOT TREAT THE COMPLAINTS WELL.

4) TRY TO MAKE A FOOL OUT OF ME WHEN I ASK THEM TO CHECK MY CAR.

PLEASE DO SOMETHING FOR ME OR ELSE I WILL HAVE TO FILE A POLICE COMPLAINT AGAINST THEM..

THANKS

NITIKA BAKSHI

my name is kamal and i am totaly confused to what i do now ? i have maruti swift iam gone to the service center to dd motors (wazirpur) but they are not doing there work properly if any part of the engine is defective they said it is right and we are not change this part 4 to 5 times (we go there and) then changes the part in warrenty they changes the old parts i want to know that if my car is in warrenty & its defective so why they are not changing the parts now my head oil seal is leaking but they said its all right i think this time if dd motors are not doing there right job then i am gone to the consumer court

Dear Sir,

Greetings for the day,

I would like to state that i had bought a Wagon R LXi model on 9 th Feb'06 from Rohan Motors Noida. This was my third car from the esteemed organisation of Maruti Udyog.Before this car I was a satisfied customer of Maruti.My satisfaction was shattered after I did the servicing of my car from Pasco automobiles gurgaon. I had planned to visit to Jammu alongwith my family in...

I had lodged a complaint over phone on anytime maruti hotline no. so
with that reference I am sending you my car photo that maruti for exactly what happened with my car. I handed over my car on 19th sep.
2007 and your Maruti Authorised Dealer's Works Manager told that final
estimate charges as Rs. 6000/- and car will be delivered in approx. 2
days. Next day your authorised person told me that the estimated...

From: - Ashok Kumar Bhavsar(Owner of Maruti Alto Lxi)

Sub: - Complaint with my Alto Lxi

Dear Mr Khattar/Service head
Maruti Udhyog Limited

I have purchased Alto Lxi on 02/07/2006,from your dealer Patel Motors Indore M.P.


On 2nd July 2006, Very first day when dealer has completed PDI and delivered, Vehicle Speedo meter found not working. On complaint his mechanic found connector is detached. Resolved on 3rd July 2006.

1st & 2nd & 3rd scheduled service done at Patel Motors, No problem in the vehicle till 01/07/2007(3rd service) as per the dealer (At Kms Run 3068).

Patel Motors has organized free service camp on 2nd Sep 2007, I took my vehicle to Dealership, and There They reported Oil leakage from gearbox.
They have asked me to bring the vehicle any other day due to rush.

I did not drove vehicle and took the vehicle on 1st Oct2007 at Kms read 3087.
There his manager said I have to pay charges for oil seal, I told oil seal is under warranty but had an argument with me. Last after looking at service book he agreed to replace oil seal under warranty and asked me to pick up vehicle at 4PM.

When I reached at Patel Motor dealership, No job was done on the vehicle, they said oil is not leaking from seal, But oil leakage is from one of the plug on the gearbox bottom.

I told this plug is the assembly part of Maruti please change under warranty, He again had argument,

My observation is that the plug is threaded plug and thread on the gearbox is oversize, Looks to be assembled using locktite and salvaged.

My Observation is there is no physical damage on the gearbox and the plug externally.

Your dealer Patel Motors Indore M.P. has presently repaired the leak using sealant on the plug.

In my opinion the plug may leak any day and may cause gearbox to run dry. In that case, Maruti Udhyog will be responsible for any damage happens to gearbox. And I must be given free replacement if gearbox fails.
The experience with Patel Motors is very bad on 1st Oct 2007.

They had insulted me, His mechanics has abused me. I am feeling guilty to be an owner of Maruti Alto.

Request to look in to the matter, the problem in the vehicle still exists.

With Regards,

Ashok Kumar Bhawsar
Owner of Maruti Alto Lxi
Contact number – [protected]
Vehicle No MP09 CA 3489
Kms Run – 3087
Details of vehicle
Chassis Number: -707129
Engine number: - 3284317
Date of purchase: - 02/07/2006
Dealer Name – Patel Motors Indore.

Dear Mr. Khattar,


You must have received lot of Complaint as well as Appreciation mails but the below text is something different from the above mentioned, please read it carefully, I hope it arises your interest -

I, the owner of Maruti Wagon-r no. DL 8 CK 4986,

After working for some years I accumulated some amount of money with which I decided to buy a car. This was the first big asset...

I had purchased a Baleno VXI in March'06.
Some times back, it was observed that the front right wheel has started making some unusual sound.

The car was got checkedup at one Maruti authorised dealer, who examined the car & informed that the bearing requires replacement.

Kindly let me know whether the bearing is covered under the warranty clause?

regards

R.K.Mathur...

Dear Sir,

I had purchase a new maruti swift VXI model from T.R. sawhney motors Pvt. Limited, East Gokul Pur, main wazirabad Road, Delhi-110094 dtd.24.04.2007.at the time of Purchase this car they told us you will receive Provisinol RC with in a week and orignal RC will be receive in a month, but after Five months i had not receive a single provisional RC.i had complaint so many times on that showroom but their phone attenders are too rude & their behaviour is so terrible.they have no sense to talk with customers.They give stupid reasons like - what happened if you dont receive Provisional RC when you will come for Second service of your car then receive original R.C.
I think i had done very big mistake to puchase a car from your showroom, i use also maruti 800, hyundai - Accent & Fiat - Palio cars but i have not any complaint from their purchase date,i dnt know whats going on their,if something is possible for you then send our RC earlier otherwise i should take another steps
Thank You