Maruti Suzuki India Complaints & Reviews

Good day sir
I submitted my vehicle gj06 hl 0250 (Eeco) on date 05/06/2020. For workshop repair. Workshop promise me to give vehicle back within max 15 day. All documentation and related procedure is already completed, now its almost near about more then 1 month still there is no positive reply by workshop. We are constantly in touch with workshop by telephonic communication but there is no positive reply and feedback.
If there is no positive satisfactory reply from your side soon i will raise my complain to higher authority or grahak suraksha.

They told me they will charge 175 rs for sanitizing car, after check up when they gave me the estimate they charge with 200 for sanitizaton, i queried then then they replied total is 200 including gst, the total estimate they gave me is 9600 around, during last service they had given the similar estimate, i think they are completing the target given by the management

Aged service centre
They dont listen, they do what they like to do
They dont resolve, they create problem to make customer fear

Today i have given my maruti alto 800 for service, last time

Bought the ignis delta petrol (Mt) on the year 2017 march. Till date it has run about nearly 6800km. Last day i travel for a 80 km, long distance with a. C on whole time. At the last hour i. E after near about 65 km. The cabin feels hot inspite of feeling cold, where as i kept rhe blower speed at 2nd position.

I maintain my car regularly with all kinds of engine coolant etc., but this unexpected behaviour of the car gave me a great shock. Before this i like this car very much, but this thing give a very negative impact on me.

A person named vikas patel posted ad in facebook page for selling his car introduced himself as indian army and demanded rs 7500 for the army transport services, which i found fraud and didn't send the money.

Photos of his id, courier account attached.

Please take action.

Dear sir

As per above subject matter I have purchases a Baleno Zeta Car on 27.06.2019.I face many times the problem concerned to service of my car. I complain many times to concern authority and several Representative of Maruti Service provider but never got satisfactory answer and neither got proper services. Before 3 days I was going to Neemrana to Bawal then on the way nearby Tool Plaza petrol supply stopped to car engine and Car stopped I was helpless and hopeless after taking 3 services it was the result of services besides it Maruti takes Guarantee 3 years of Engine & other Technical Issues.

Same time I called to Service Engineer, he demanding for 450/- for the visit charges and after his advised that it was fuel supply problem and asked to bring the car at service center. I hired the Crane and bring my car to Maruti Service Provider center at Neemrana Named Fortune Service Centre. I paid 1500/- for the crane charges.

So overall I have paid Total=1500/-for the Technical issue. Besides it my car is in 3 year Guarantee period after it my self-paying for the expences.This is the responsibility of Maruti Suzuki.
Now Maruti Suzuki must pay the same amount to me otherwise I will go to consumer Court and will do the Legal proceeding against Maruti Suzuki.I am not satisfied with Maruti Services every time.

I have informed to Maruti Suzuki 3 Times but all in vain. I not found any results and reply no body is ready to give the solution.

Previous Complaints.

(1) Tyre Issue.
(2) Access Charges in 3rd Service
(3) Maruti Insurance claim Issue.
(4) Fuel Supply Problem

If a new Car has so much problem and after informing the several times there are no solution find within one year. How we can ensured about future issues solution.

So you are again request to give the solution of my issues and reimburse my expenditure which I have done. I hope you will do the same.

Thanking you

Yours Customer

Rampal singh Yadav

Mobile No.-[protected]

I purchased a new suzuki access from orion suzuki on oct 29 2019. Self start stopped working right after 2 months. Even though the battery is under warranty. The show room and service center are not ready to change the battery. They tell customers that. Customers only should go to the manufacturers and get the battery changed. During the sale of vehicles they blabber that they will cover everything. But very disappointed by there service and sales. Poor service.

Sir i parked my vehicle in outside my house.
Tommorow woke up to find it not being there.
Help me find my lost vehicle.
No. Plate is mp 09 sj 7361

Car Registration No:KL7CF1349
Model : MARUTI WAGON R VXI
Type of body : Saloon
Servicing date : 23/06/2020(Tuesday)
Authorised Dealer: INDUS MOTOR CO.PVT.LTD(City workshop, MG ROAD, KOCHI -15)

I had used my car only once after it had been serviced .When I was asked for a feedback, I checked by opening the car's bonnet.But I found that 90% of engine oil had leaked out and was spread around and there was no oil cap or cover lid.
Due to this lack of attention if any problems arise in future or if other parts of the car get affected, the concerned dealer will be responsible for it and will have to deal with those expenses.
I request the concerned authority to resolve this problem as soon as possible.

सर मैंने मधुसूदन मोटर्स लॉयर्स कॉलोनी खंदारी आगरा के शोरूम पर maruti suzuki eeco 7 str 5 मार्च 2020 को बुक कराई थी जिस का डाउन पेमेंट 20 मार्च 2020 को ₹134000 जमा कराया था। agra में unlock 1.0 से 27-jun 2020 तक / अभी तक मधुसूदन मोटर्स का शोरूम नहीं खुला है वह मुझे car नहीं दे रहे हैं और down-payment भी वापस नहीं कर रहे हैं।मैं उनके शोरूम और घर के चक्कर लगा - लगाकर कर परेशान हो गया हूं और मुझसे कहते हैं कि जब शोरूम खुलेगा तभी कुछ होगा इससे पहले कुछ नहीं हो सकता है। मैं कब तक इनके शोरूम खुलने का इंतजार करूं मुझे कोई संतोषजनक जवाब नहीं मिल रहा है। कृपया मेरी car या down-payment जल्द से जल्द वापस कराया जाए, नहीं तो मैं कंपनी पर केस दर्ज करवाऊगां। कृपया आप जांच करके उचित कार्रवाई करें।

Sir, i had booked the eco 7 seater on 5 march 2020 at the showroom of madhusudan motors lawyers colony khandari agra on march 5, 2020 with a down payment of rs 134000 on 20 march 2020. Unlock 1 has not yet opened the showroom of madhusudan motors he is not even giving me the car and is not returning the money. I have been upset by going round his showroom and house and tell me that when the showroom is open only then something will happen before that i cannot how long should i wait for their showroom to open, i am not getting any satisfactory answer, please get my vehicle or money returned as soon as possible, otherwise i will write a complaint to the police, please check and take appropriate action

Sir,
Total amount is paid but not vehicle delivery so as per as on the auction

This is happing for the second time with the same car in just few 20k km. My concern is that i was on my way back to my home on 22 nd of march 2020 suddenly car got a breakout, the insurance company is saying it is the fault of the manufacturer (Till now my case is not approved by the insurance company as per the workshop (On what bases). I have taken a loan to purchase this car the emi of the same is still going on. So where is my fault why i am facing harassment and got stuck in between the manufacturer and the insurance payer. I had not able to get my car back from the last 3 months (As in these crucial days) i work in a non-govt organization and my job is at stake in this lockdown period and i need to go to my office on daily basis and i don't have any other vehicle to go and public transport is not working. I am under deep stress on a daily basis due to such kind of response from both of you. Request you to expedite the case as i have shared my problem caused due to non-availbiloity of vehicle otherwise, due to this injustice caused i have to nock the door of the court (Consumer / judicial) for justice. I am very much disturbed & mentally stressed by the action of yours in this regard till date.

Sir,
I bought a baleno rs (JH01DG2879) and the paint of this car itsel[censored]proot after a year. Bought from premsons motor udyog ranchi.who is responsible for this no one is responding. I am feeling that make a big mistake to buy car from maruti.I spent all my money to buy it.I think defected or repainted car delivered to me.
I request you to please look into this matter and resolve this issue.

Hi,

This is in-line with a complaint against fortpoint dealer (Thane - west) & staff dishonouring commitment

One of their sales rep named sharddha had promised (Verbally) 10k worth accessories at the point of sale on 20th sept 2019. I had re-assured this with the sales team the day they sent me their performa invoice aswell.

This is my 3rd maruti car after a wagon r & ertiga cng in 2013 & 2016 respectively. I totally understand discounts / schemes especially when new models are launched.

Said that, now when the payment is made & delivery is just around the corner, the dealer has decided to dishonor the agreement. As per their manager inderjeet - the sales rep at point of sale has not reported to work post covid & she had not mentioned the 10k specifics in their register.

Such unprofessional behavior paints very wrong picture and impacts the maruti brand.

Expecting a quick resolution of this problem.

The music system is not working since march2020 and it under warranty send location of service center near me around srinagar kashmir as all jamkash service centres refused to open it

The music system is out of order it is in warranty please provide me address of place where i will made his service as workshops refused to help me by saying that it is under warranty and same will b either replaced or serviced from srinagar please provide me location and address of that place

It is such a shame to tell maruti rejects warranty, and state’s its not our duty to check and diagnose or find out how damage is caused, is the product defective or customer mistake to cause product failure

On 14th of july i was driving my car using bluetooth i was playing music, after 15min the radio suddenly came up with an suzuki logo and turns off itself, and i tried to turn on by pressing power button but the radio is not working.

Now i took it asap to dealer that is
“maruti suzuki service, kudlu gate” 58/5, hsr extension, kudlu, next to zee school, somasundarapalya, bengaluru, karnataka 560068

But they said come on monday that is on 16th july, so i went on monday and gave my car and they took the radio unit and sent it to bosch company to diagnose, and bosch company gave the report to msil stating that its damaged via dust and water, now the service centre said its damaged via water and dust,

When i asked is this customer fault or unit fault, they say we cant give explanation, and said its not our duty to find out which party caused the damage, (Such a shame)

I said clearly to service centre first check my car radio dashboard inside to find any water spot or water patches etc but they said there is no such water patch or mark and took pictures of that. But told its water damaged so cant give manufacturing warranty for this unit, the service centre has photos of my inside dashboard where there is only dust and no water marks at all,

2nd thing i wanted to mention is they are stating that your car had met with an accident and we cant give warranty for electrical parts, and mainly objecting on the radio unit to give warranty (What is this crap explanation by maruti, and how is it even related)

Now question arises is, is it my fault for such nonsense/baseless claim by maruti or such an waste explanations and arrogance of dealer to find the issue and let me know who’s fault is it

“the service centre is claiming like, (Imagination) before you buy the car make sure you remove radio check its chip or disassemble the car and check any water mark or dust present or not then assemble the car and buy” (Is this the way should i buy the car)

If radio was damaged by me i would have bought an beautiful radio at 12, 000rs which is 10x better than the company oem radio and oh they say no warranty for electrical parts so i would have gone for this radio but i stayed back from buying it and due to my loyalty i met the company to fix the product. And in return you show me your back and say we don’t know and cant do it for you.

And for what sake you guys should sell loyalty cards and extended warranty to me when we said no! But we still bought it due to the trust and faith put on your brand and now you repay me back like this. Such a shame

I don’t know what you will do just fix the product and give under your warranty for no such damaged caused by me and such a shame that company is behaving like this.

(All photos are with service centre itself)

Vehicle no: ap 23 aa 0090
Model: zen estilo
We have serviced our car in the month of february and kept in the garage, after lockdown, the vehicle travelled an aproximation of 50-100 km and the oil in the engine had leaked and car had stopped running.
Immediately, a towing van have been booked from pavan motors, maruthi suzuki, nalgonda and took it to the garage.
They have delayed to report the issue for 1 week and after consulting many times at last they did a phone cal and said us to pay 20, 000 rupees as advance since, our car engine has some problem and the total amount could be 70, 000-80, 000/- beyond stating about the problem, how a service executive can talk to its customer in insisting to pay advance.
The other problem is, the towing van inspected the car at the roadside on breakdown and said, there was just an mseal used to lock the leakage of oil screw below the engine. We was surprised to know that, how a car metal parts can be fixed with mseal and beyond stating the issue, the service agents have been improperly behaved with us to pay the money.

Dear Sir/Madam,
Greetings!

I would like to bring your attention to an unsatisfactory experience I had at your auto repair workshop Maruti Suzuki Arena, Mundka, New Delhi area. I have been a loyal customer for many years and feel that incomplete, unsatisfied and terrible service provided me on …………..

On 14th May, 2018 due to an accident I visited with my vehicle at your Service Point, Mundka Repair Workshop. The driver Side Running Board of my car was totally damaged and replaced by your workshop. After 7-8 months, I was shocked when i saw that the driver side running board is completely damage due to rust, its horrible experience for me that I purchased new body parts from a prestigious brand like Maruti and it had been damaged within 7 to 8 months. I paid for this approximately…………………… which is not a small amount. I visited many times at Munda Service Centre and requested them also, but they all are refusing to solve my problem and said that its warranty was laps. But I failed to understand that if you sold me an original part from Maruti Show Room then how can rust into this part within 7-8 months and another side of the same parts is extremely in a good condition?

Sir, its horrible experiences for me. Maruti is a prestigious company in world wide and famous for service also but these types of mistakes and behaviors of staffs will be totally damaged the image of maruti company.

Please help me and try to solve my above request as soon as possible. One line in reply will be highly appreciated.

Thanking you,

Dear sir my self n. Satyanarayana actually i'm sorry to say this yesterday (16/06/2020) i have given my vehicle for servicing near by malakpet rks motors service center but sir we are not satisfied with there work and negligence so i hope that you take seviour action on adviser and whoever the head in office thanking you sir...