Maruti Suzuki India Complaints & Reviews

નામ :- પ્રનવ દેવ સરનામુ :- ઉકાઇ સોનગઢ સાહેબશ્રી. આપને જણાવીયે છેયે બારડોલી મા જે કટારીયા બ્રાંચ છે જેમાન કર્મચારી અમને બેહદ ગેર રીતી થી હેરાન કરે છે જેમા તેમને અમે તારીખ ૦૩/૦૭/૨૦૧૫ ના રોજ ઓલ્ટો ગાડી નુ પુરે પુરૂ પેમેન્ટ એડવાંશ મા આપ્યુ હતુ જેની ડીલીવરી તારીખ ૦૮/૦૭/૨૦૧૫ ના રોજ સાંજે અમ્ને થઇ અને જેમા અમ્ને ગાડી પુર્ણ પને ડીલીવરી નથી કરી જેમા ગાડી ના એસેસેરીજ બાકી છે એમ પી.ડી.ઓ કર્મચારી નુ કહેવા નુ છે જેમ કે આમે આગડ પન ત્રણ ઓલ્ટો ખરીધી હતી જેમા અમ્ને સારી એવી સર્વીશ નથી મલી જેના કારને અમ્ને હેરાન થવા પડે છે કંપની ના માણ સો જો સચોટ પરીણામ નહી આપે તો અમે જોયતુ વળતર અને કંપની ની વિરૂધ્ધ માં ગ્રાહક સુવીધા કેન્દ્ર ખાતે કેશ કરીશુ ...

To:
Hon. M. D. ,
Maruti suzuki motors.
From:
Mr. Sunil shankar rupanwar,
Shivam enterprises,
A / p:kurubavi, tal:malshiras,
Dist:solapur (Mh) .
Respected sir,
I m one of the customer & member of maruti suzuki family. Sir, on 24th oct 2014 i braught a new car maruti suzuki swift dzirevdi (No - mh - 42 k7964) from mahalaxmi automotives, baramati, dist: pune. But now a days, i realised that botth the wheels of back side are having some defect. I made the contact with above showroom. They also agreed about the defect. Due to that defect both the tyres are reducing (The running is just 30, 000 km) & making irritating noice while working. & the noice is such the extent that the person can not be able to listen anything. The showroom told me that they will replace the tytes but they demanded me to pay 50% of the rate of new tyres. As the defect is not because of my fault, i am not ready to pay so. According to me, the showroom must pay 100% charges & replace those tyres. I need your valuable support & help in this issue. Hope you will understand me & help your customer as the company does every time. Please co - operate me.
Your faithfully,
Mr. S. S. Rupanwar.
Mobile no - [protected]

R / sir, sir last wednesday on 1 / 8 / 2015 i went in maruti station ekansh jind. And show my car problem that a. C. Whole air blowing in leg side. Then the engineer said that there is a problem in a. C. Control wire. I said if this problem then replace it. After some time he said here is not available this wire we have to place order in kaithal till saturday wire reached and we will replace it. I received a call from ekansh kaithal on saturday no. [protected]. The lady from that side ask me you have a problem regarding a. C. He was solved and now its properly working. I said madam my problem is not solve till now. How could it be working properly. Wire was coming from your side but still i no calls for calling me to come from jind branch. Then he said wait for 2 minutes i call u back after inquiry. . After some time a call comes to me from jind branch no. [protected] sir still tempo was not coming when he comes then we call you for coming. I said thanku sir,
But no call comes. Then monday i call back on that no. They said sir i call you back in some times. After then no back call was come to me. Then on tuesday i call to [protected], after giving my description to madam my problem of a. C. Still not solve. Then she said i call you back in 2 minutes. . After then she call back and said from kaithal tempo was gone before half an hour. You have to wait 1 hour your problem is solve today.
But very sadly i am telling you that my problem still on wednesday 10:57 a. M. Was not solve no call was comes to me.
Sir, maruti is very repudiated company. But sir, its comes worst filling that for a normal work i suffer from a week. .
Sir, please take action on this. Because its effect on sale and service also. . You tell me sir how i suggest anyone to purchase maruti product. Even in some days i also suggest my brother to purchase swift car. . So you tell me sir from this filling how could i be suggest him.

In the end i hope you see all matter and take proper action

With regards

Ramandeep kaushik

Mr Kenichi Ayukawa Managing Director and Chief Executive Officer Maruti Udyog Limited 07 Jul 2015 Dear Sir, I, Commander (Dr) PS Josan purchased Marui Dezire No: UP80CQ 0128 on 09 Sep 2013. The Engine and Chassis No: are D13A2159295 and MA3FJEB1S00S00389315 respectively. It is to note that I came to know during balancing and alignment at 16258 km that my first left rear tyre got worn out. I immediately informed the service centre about this matter and after some checking they informed me that everything is fine and I need not worry. However, during service at 20505 km at M/s Prime Motors at Agra on 20 May 2015, I was informed that my second tyre was also worn out. The service centre was unable to find any reason as to why the tyres are getting worn out so quickly. It is to note further that I am regularly getting my vehicle’s alignment and balancing done at every 5000 km. Moreover, during service at 20505 km service, I informed service centre that lot of sound was coming either from left front or rear wheel. But, they were unable to detect the exact fault. Again the vehicle was given to M/s Prime Motors at Agra on 16 Jun 2015 for detecting the fault. They replaced rear Shocker Assembly (one side). Even after changing the rear shocker assembly the sound was still coming. The vehicle was again given to service centre on 20 Jun 2015. They now changed Caliper Pin Assembly of both front brake assembly. However, the sound reduced a little but was not completely stopped. The service centre informed me that it is due to worn out tyres. In view of the above, I strongly feel that there is major manufacturing defect in the vehicle that is why my two tyres got worn out so quickly. I am of the opinion that the parts fitted in the vehicle are of poor quality. I therefore request M/s Maruti Udyog Limited to rectify the problem so that the other tyres do not get worn out so quickly and the worn out tyres may be replaced as the vehicle is still in the warranty.

Hello, I have purchased new maruti suzuki CIAZ ZDI Plus variant car from Sai service, Erragadda branch, Hyderabad on 29 April 2015. When i am inserting USB Drive and playing the smart diplay device is switching off & Switching on automatically, some times when i am doing reverse dispay on screen is getting struck and not initialising after changing the gear to neutral. I need to switch off and switch on. This is my new car. I dont expect any bugs for the price i paid you. Please request you to replace device with new one without any bugs. I also serched in google, it says me these kind of bugs exist in the car already. Please helpme to sort the issue. I did not excpect such kind of bus from the maruti suzuki brand. Thanking you with regards Narendra Kumar Godavarthi +91-[protected] [protected]@gmail.com

Clutch plate replacement
Hi - i have a sep-13 model maruti ertiga vdi . I have done about 33990 km. The clutch plate has already gone and i am able to see the way clutch is working and the service adviser at has advised to change the clutch plate. I am wondering how a standard quality model like ertiga clutch plate can go so soon. The mileage also is coming down.

This is not a good reflection of maruti's standards. I would appreciate a replacement of the clutch plates at free of cost and ensure the clutch functions as smooth as it was.

Thanks,
Subin
Mobile: [protected]

I had given my car RITX VDI DL 4C AS 1096 at MY CAR service station in bhopal on 14th May i got my car delivered after a month on 15thJune after a massive harassment from My car staff i had to wait for my door repair approval from Insurance company just becuase my car was more interested in door replacement rather than door repair and their staff had deliberately made huge dent on that door deliberately to claim door replacement i was made to wait for every now and then for small petty issues pertaining to repair work in body shop it seems My car attitude was casual and customer seems to be not their priority i did not even got a call for customer satisfaction probably My car is capable of getting away with anything corrupting company officials for not giving calls for disputed services i have been using maruti cars since 1994 800 Zen Wagon R Ritz and never used any other Car It is utter lethargic and casual approach in all departments of My car as if it functions like a goverment department Request you to please look into the matter as no dealer is above customer and also company

Dear Sir/ Madam, My car was repaired on 13th June 2015 in SANTESHA MOTORS, BELGAUM (KARNATAKA) who is authorised Maruti Suzuki Dealer. But A.C.in the car is not repaired properly. I notice them by calling phone & sending letter (register A.D.) but they ignore me. So pls I request you to ask them to repair my A.C. immediately . Regards, Sanjay Car Details- Name- Alto Lxi Register No. MH 09 BX 9935

s Sir / Madam, my new Swit VDI ( TN05AZ8037), while driving from Tanjavur to Chennai on 02/07/15 a small blue metal thrown on the front glass from the wheels of a car that is driving front of my car. After a few hrs the glass developed a crack and it is getting developed every day.Though I sent a mail to you on 03/07/15 no action has been taken. I request you to replace the glass immediately.

Name :PreetaGopalan Address-336/602 Kalpatharu Shristi, Mira raod, Thane Registration no.MH04 GU8160 Registration date 8th May 2015 Maker class LMV Celerio VXI Amt Dealer Paramount Attended by Mr Suraj [protected] Dear Sir, Initial price told to him was 5.25 but mentioned 5.52 in Car was delivered on 30 thApril’15 We are following up Mr Suraj for more than 20days for fixing no plate, but he refused saying that i have to arrange myself to deliver car at Paramount service centre. Since none of knows driving, we managed to send some driver to fix number plate.To our utter suprise number plate was wrong. Instead of MH04 GU8160, it was fixed MH04 GU8190.Now he refuses to saying that i sent him wrong SMS of number plate and not getting it rectified.Two months passed, stil cant drive car on raod without number plate.He is very rude in talking who doesnt even know to respect women. Sir I belong to a middle class family and had to buy new car once in my life I am shocked with kind of services provided by your dealer I have done the mistake to purchase the Murti Make car, so you are requested to look in the matter and do the needful,

My family is maintaining car continuously since 18th Century and at present there are Four Maruti Brand car with me and more numbers in my families. We have been true friend of this brand and therefore according to the market scenario we are adding its higher models in my fleet starting from Maruti 800, Alto and Swift Dezire Zdi. Recently I purchased Ciaz Zdi+ on 18th May 2015. I personally and my family too were satisfied with the performance of this brand. On one day, I have to replace one wheel on its being punctured and used Stepney provided along with the Car. I drive the car mostly in rural areas where roads are undulated and puncture repairing shops are generally located at distant places. The wheel given as stepney has shorter radius than its other wheels. I drive the car with the help of stepney, the following difficulties we faced :- (i) There was no driving comfort and the car was moving towards one specific direction which may lead to accident while running in congested situation on roads or while narrow roads. (ii) The other three tyres got more rubbed and thus may become unusable before their normal life o/a stepnety, it increases maintenance cost to the owner. (iii) The car consumes more fuels than the use of normal wheels. (iv) It is strange to learn that the highest model vehicle of Maruti Suzuki is providing 4 Alloy wheels, while stepney which is supposed to be of the same quality size and standard is misleading i.e. provided with ordinary wheel, with a changed size as well than the normal does not only amount to deceiving the customer i.e. cheating but dangerous to the life of owner & vehicle as well, needs to be immediately replaced, exclusively identical rest of the 4 wheels, to meet out travelling emergencies, need the authorities of companies utmost attention (for immediate replacement). (v) At the time of sale Company/Showroom people claimed the fuel consumption average 26.5 Km/L, but in last 1 month use for 7000 Km, it rendered only 16-17 Km/L, which is alarming and at times customer feels cheated. Its worthwhile to mention that I am working as Chief Manager, Purvanchal Bank, Gorakhpur (H.O.), sponsored by State Bank of India and we own highest market share of financing Maruti Suzuki car in the region. Some borrowers reflected similar complaint as experienced by me, is worth noting to needs immediate grievance redressal. We request you to kindly arrange to look into these grievances in light it is mentioned and redress them accordingly. Your express attention to the issues will be highly appreciated. Yours faithfully, (Ajai Kumar Pande) Chief Manager, Purvanchal Bank, Gorakhpur Narharia Estate, P.O. Purani Basti, Basti – 272002 (U.P.) Mob. No. : [protected]

Dear team, I am a customer of Maruti suzuki, a well known name in automobiles. I own a Maruti suzuki swift dzire (UP32 FA 5269) i visited Anand motors faizabad road lucknow authorized service centre and dealer of maruti suzuki for servicing of my car after 20000 kms. It was a paid service but my complaint is that i was overcharged for the service, spare parts and labour as no motor parts were changed except a pair of front disk break pad(which cost 1582 rupees). I was charged 12620 rupees for this service, which is too much, as compared to other cars like hyunadai, toyota. Maruti suzuki is known for less maintenance but after this costly service for simple oil change and normal servicing with no major or minor defects in car, my views for maruti suzuki has changed. Kindly contact some responsible authority from maruti suzuki company (not from the dealers) regarding these charges and bill. I want full clarification and of these charges over my bill. How can they charge so much??? I am really shocked.I have attached the copy of original bill, estimate and reciept.Please find the attachmens.Thanking You!Regards, Pankaj Gupta s/o Sri RC Gupta[protected]

Hi Team, I purchased swift LXI on 20th march 2015 Regn No. DL2CAU6953. After i just noticed that it is defective(car wiper is not balanced and their plastic cover is down from glass) so i complained it in COMPETENT(ghazipur) but they ignored so thats why i changed my service center CHIRAG AUTOMOBILES i told them clearly that i have this complained but even they didn't take care of my complained.I called to BALAKRAM (who pic and drop my car, no-[protected]) again and again but he just ignored and stooped to pic ma call.They all are making my bills as i am serving free services(check in attachments).NOW THE CONDITION IS I AM USING A DEFECTIVE CAR, ONLY 3 MONTH OLD, AND NOBODY HERE TO TAKE CARE.All are just ignoring. Pleae take action on my complained ASAP.I will be thankful to you. Rizwan Ali Linux Admin(IBM Global) [protected], [protected]

Dear Sir/Madam,

I have bought alto k10 brand new maruti suzuki car from varun motors - ecil, hyderabad. Date of purchase 21st march 2015 silver colour. Surprisingly few uncomfortable things happening around. 1) Engine sound was loud and chirpy, I took it for check and the technician has replaced the release bearing to solve it. 2) Still the engine loudsound and vibration is more, earlier chirpy sound not audible - it is ok now. 3) Mileage is just 16 kmpl as advertised against 24kmpl, it should have come atleast 20kmpl, I drive on smooth vacant road on 4th gear completly @60kmph. 4) I am also not happy with the attention I was given by sales person and they were trying to convince me and not understanding my problem and discomfort, they are not courteous. 5) on the right side of the door there is sound of string hitting inside the door while the road is rough, mechanics could identify the problem and unable to rectify it properly 6) I took the car 6 times to the service center after my first servicing, which is very unhappy situation. 7) now they say they have replace the wheel bearing to settle the engine sound 8) i am totally dissatisfied, disappointed, unhappy, sad, grieved, frustrated, stressed driving the car and dealing with the varun motors staff. 9) i want justice, i need another car replacing this existing one. 10) i travelled 3000km till now. 11) the issue is still pending and the vehicle is in the showroom, photo will be attached once i get it, will upload the photo of the car once delivered.

Dear Sir, date of incident: 1/7/2015 client number:[protected] description: The rear glass of my car got broken on 30/6/2015 along with severe damage to its dikki. On 1st of July I took the vehicle to Fair Deals Pvt. Ltd.(12/67, Sahibabad Industrial Area, Site 4, Ghaziabad, U.P.). In the DEMANDED REPAIRS AND JOB INSTRUCTION CAPTURING SHEET that they gave me the delivery date written is unreadable, further the contact number written in the sheet is invalid. I had to retrieve the valid number through other sources. After waiting for 3 days, yesterday(4/7/2015) morning I called them up and asked them to deliver the car by that evening. They asked me to call in the evening. At 5:30 pm, I called them up, they told me that since the required spare parts are not available, they shall be arranging them from some other place and deliver the car by the next day(5/7/2015) Today(5/7/2015) morning I got a text message from [protected] stating the following "Dear Sir, you veh status is denting work on progress. contact no:..." At 3:41pm, I called up the person with the given number, he informed me that my car shall be delivered only after 3 more days due to unavailability of spare parts (dikki and glass). I asked him that according to the text message received the denting work should have been completed by the afternoon, he again told me that my car can be delivered only after 3 more days. Then I asked him about the denting works involved, he informed me that any repairs done to the rear of the vehicle comes under denting works. I asked him that when the dikki itself is not available with them (as informed by them) then where are they doing the restoration work. Upon this question, he asked me to talk to his senior who in turn asked me to wait for half an hour after which he would call after interrogating the problem. More than 1 & a half hour have passed since our discussion and till now I have not received any call. Tomorrow, I have to make an urgent visit abroad and without my car my family shall face grave problems in my absence. Therefore I decided to file a complaint. After all, what else can a common customer like me do? PS: I had purchased my car from this same dealer and had all my car services done from this very service center and not faced any trouble before this incident. My Car Number: UP14 CH 3807 SERVICE DELAYED IS SERVICE DENIED Expecting an urgent reply. Thanking you, Yours faithfully, Thomas Mathew, Manager Service (India) Svejsemaskinefabrikken Migatronic A/S Aggersundvej 33, Postboks 206 DK-9690 Fjerritslev, Denmark Mob: +91 [protected] Email: [protected]@migatronic.in www.migatronic.com

Dear Sir/Madam, I have booked Maruti Celerio VXI on 1st May 2015 in Automotive Showroom in Dombivli. They delivered the car on 31st may with defect. Remote locking is not working properly. During deliver automotive showroom committed me to solve this issue within one day. Based on their words, i have accepted the car. But now almost more than one month, Automotive showroom and service center didn't fix this issue. They dont know how to fix this. And they are not proper in responding to this issue. Even some of their team member dont know how to speak. Finally i Paid 5 lac for the car. They delivered with defect. They dont want to fix. I behind one month but no solution. Three days continuously i was in their service center with my car but no solution. I request to ban the dealership of automotive with maruti. Otherwise maruti name will go as bad for sure. Please find the car dealer address below: Automotive Manufacturers Pvt Ltd, PLOT NO B-43, PHASE-1, Dombivali Industrial area, Dombivali.

First of all i feel sorry for joining in maruti family.the approach of customers by the executives is worse.I have been maintaining a car from almost 25 years and changed many cars and companies but never felt such a shame and never felt sorry for buying a car of that company.i was actually waiting to join in maruti family from your first car maruti 800 but now i feel sorry for joining.it just took 12 days for me to get this feeling.I am writing this compliant because i dont want any other customers to suffer like me and spoil your brand name. Incident date:23/6/2015 to 4/7/2015 i have been suffering all these days each and every day i faced their cheating.it took 10days for me to get my bills. you can reach me at:[protected]. if possible i just want to return the car.

I got my Ritz serviced and wiper blads changed at work shop addressed at. Auda garden, Anand nagar, Satellite Ahmedabad. Billed with Invoice no. BR15006572 date 4/7/2015. The vehicle was picked up and dropped from residents. They have fixed 20 inch balade on both hand actual AS side balde should be smaller than DR side. To do this they altered wiper hand and has damaged it. No concurrence is obtained for this. I wants proper blade change and replacement of damaged wiperhand. The photo of fixed blade is enough at to proof .

Sir, I have 2014 ritz vdi. Last week i had serviced my car in KVR Cars, Kannur puthiyatheru branch. But unfortunately after 40000 kilometer service, from dealer side they made my vehicle as useless. now gear shifting is not at all possible.I informed the issue to KVR cars several times. but still no action taken. Also they had made scratch on the front bumper. Request your intervention for making perfect the correct gear shift. Thanking You. Joju PT ([protected])

Respected Sir, I am living in Jabalpuur and using the Maruti Vehicle since the year 2002 prior to this incidence i having no complaints against the MARUTI but in this occasion i have been severely harassed by the employees of the Dealer SHUB MOTORS Jabalpur. Sir I have purchased NEW SWIFT DEZIRE White VXI in October 2012. that a starting problem of there in my vehicle and so i left my vehicle for redressal of my problem in vehicle on 01.07.2015. that one Shri Roshan Manager has checked my vehicle and told me that starting problem of my vehicle will be short out and redress soon. i received my vehicle on 01/07/2015 and was told that my vehicle is now repaired and they chared Rs.4150/- towards the servicing charge and different charges. sir as sooner i reached my house and after 2-3 hours started my vehicle it was not started and after many self's my vehicle was started. it means they did nothing to my vehicle no repairing work was done in my vehicle as the problem of my vehicle is as it was previous to its servicing. i contacted to the persons of dealers but no solid answer was given to me. now i having no option but to submit this complaint. sir my humble request to please direct the dealer SHUB MOTORS Jabalpur to redress my grievance and rectify and repair my vehicle as sooner. sir if it will not be repaired i have no option but to lodge the complaint before the police authority for committing cheating with me and also file a complaint case before fouram. JItendra Tiwari Jabalpur [protected]