Mast Kalandar — refund on undelivered order

Address:	560048
Website:	mkdabbawala.com

This is regarding order no lt[protected] on mkdabbawala.com.

On 25th march, i placed order on mkdabbawala.com (Order no lt[protected])
And made payment using paytm. The order wasn't delivered nor did they answer to any of my calls on the customer care number provided.

On 26th march, i mailed them so as to process the refund. Mr gaurav jain replied saying that he has refunded the amount.

On 27th, i mailed again that the amount is not reflecting on paytm. After a series of mails for 5 days, mr manish gupta replied on 3rdapr stating that he has made the refund and sent me a screenshot.

Since the money had not reflected in my account even after 9 days, i contacted paytm and they told me that the refund was not successful and needs to be done correctly.

These people have scammed me twice. They sent me a false screenshot and didnt make the refund. I want to book these guys as fraudsters and get my money back from these scammers.

I have attached the response from paytm below.