Matrimony Photography — matrimony photography - worst service in the world

Address:	Ernakulam, Kerala
Website:	www.matrimonyphotography.com

I had a very bad experience with Bharat matrimony Photography. It’s my worst decision in my life that I had given my sister’s marriage
photography to this matrimony team. Let me brief all the stories.. I am giving all proper names here so that you all not cheated again by the same persons.

My sister marriage has happened on Aug 17., 2017 Today is Dec 19, 2017 and still we have not received the Photo albums yet. Not even the design is completed. They initially promised me that maximum 15 days only they will take from their side.

The relationship manager named Ashbin Haneefa who I suppose he is working in Ernakulam Centre.He came to my home and showed the best ever designed album to convince me. I got impressed with the creativity of the album and the work that they were doing. My big mistake I believed them.

Later on marriage day, I realized photography is not upto the mark. As a photographer, I know what is the creativity of a photo.
Except few photos on bride side, rest of them are just the normal photos. After getting the RAW copy of the album I got shocked.

I also had another problem like, groom like photographers asked extra payment 1500 for the transportation. I really got frustrated because I was told that there is no extra payment needed other than 64000. I clearly asked about transportation as well, their reply was no need to pay.

When I complaint about that album issue, they said ( they means many girls who simply working there without any responsibility).
Anjali, Aswathy( the worst relationship manager I ever managed in ), Neethu, Vidya(only she was at least good among all).

I never had a single point of contact. Always girls used to call only for payment details. Paying was like in installments as planned.
Also I do not understand why always they change the relationship managers.

I got the first album review on, Nov 6 2017 and I got shocked after seeing. The worst design I have ever seen in my life. The design is not even worth 200o or 300 Rs.. All I paid was 64, 000 to this disaster.

It was designed someone named “Moni”, the world best designer they are keeping. He can’t even read my english review comments when I shouted at him. The fonts are like with Zoom Binocular also, you can’t see.

He does not even know how to create an collage with multiple photos.When I complaint about this first preview, here comes the second preview. No much changes. I called this guy, and he asking me the ways to design. I reported that I need a new designer and I also send many basic template details from pinkest and all given some links.Someone named “Somy Thomas” came into the picture and he replied that we are working on it.

I realized here is a limit to shouting and I started emailing. No one even gave proper reply to me till the date. Atleast someone should respond to my emails. I got this escalated to someone named Joseph. He is the only one person who actually was willing to listen to me.

Somehow they replied that they arranged a new designer, after I was continuously shouting to Aswathy, the worst customer service girl I ever interacted in my life. Work with no responsibilities, thats her moto, and more interestingly today(dec 15 ) when I asked about the updates about the album, her reply was more interesting. “ I have resigned”. Seriously What the heck it is.

I later got a call from Sony Thomas and he is still claiming that Modi is the good designer and I should not complaint against him. He also said they all are really responsible and I should not complain. Always he was keep on talking and was not allowing me to talk. I got angry and finally I said I will wait for the third review. He was keep on telling he called me taking this responsiblity. How funny, Isn’t it?
Just because I was shouting to the core, and then only he called me.What a responsibility!..

I was asking him why he did not reply to any of my complaints, and his reply was he was not in office for long time. What a convincing reply.

Third review received and it looks further bad than previous design. I am sure It was done by previous designer.

Now I am in a position, like what to do. Should I call a quotation gang to their office and ask for the full refund plus the compensation for all the pains I have faced. So that I can at least give this album design some other known guys even if it is extra paid.

I am looking for a full refund of 64 k paid and plus the money I am going to give to the new designers.