Matrix Innovative Services India Private Limitted — lg 2 ton 3 star split ac model no ks-q24enxa 1 pc & almonard make 18 air circulator pedestal fan - 5 pcs purchase

Address:	No 26, Agathlyar Street, West Kamakodi Nagar, Valsaravakkam, Chenna, 600087
Website:	www.skhomeappliances.in

Respected sir,
I am joemon chacko working for robinsos global logistics solutions private limited as warehouse manager. I have ordered lg 2 ton 3 star split ac model no ks-q24enxa 1 pc & almonard make 18” pedestal fan - 5 pcs, on 14.05.2019 for my office to matrix innovative services india private limited. They issued me the per forma invoice no misi 125/19-20 for the amount of inr 69000- including gst value. This value is inclusive of installation charges and delivery charges. I made the advance payment of inr 55000/- through neft no citn[protected] dated 21.05.2019. The rest of the payment after getting the tax invoice. After getting the payment they told the material will delivered within 1 week time. After one week when material was not received i made the call to the company and they told it will get deliver within 2 days time. But they are not given the delivery on the committed time.. After that i made lot of calls and mail communication and they told this is out for delivery and will provide the contact no of driver. But they are not given it of any information, and material also not delivered. Every time they told it will come within 1 day or 2 day. The office lady ms ramya told me you can speak to mr arif who is taking care of deliveries. I spoke to arif also several times and he also not giving any proper response and asked me to contact mr moorthy the owner of the company. I spoke to him and he told it will get delivered within one day time. He also given only commitment and not given the product delivery. Then i have a doubt about the company and checked it on consumer complaint website and found some others also have the same kind of issues faced from mr. Moorthy. Then i visited his office and asked him to cancel my order and refund my amount. He then told some excuse, told me it will take 45 days to refund the amount. I refused this and asked him to provide the cheque for inr 55000/- and he has given me a post dated cheque dated 14.05.2019. Before submitting the cheque at bank i send the mail communication to m/s matrix to ensure the amount on the account and cheque should not bounced. But he has not kept the money on the account and the cheque has bounced. Then i called up moorhty and his office and they are not given any proper answer. Then mailed me that give them one more chance to refund the amount within 10 days. When i called up moorthy he told he will refund it through nift on 28th friday without any fail. But he has not made the payment. Today also i called up several time and he said it will refund today without any fail. Now i am calling him he is not picking my calls and finally he switched off his mobile. I called up arif and he told payment is ready and we will do the rtgs, but now he also not attending my calls and definitely they are cheating me.

Pls note the contact no of moorthy and his office
Mr. Moorthy - [protected]
Office no:[protected]
Address of company : no 26, agathlyar street, west kamakodi nagar, valsaravakkam, chennai - 600087
Comany gst no 33aakcm1240p2zb
Pan no aakcm1240p

Email id [protected]@gmail.com

I am attaching
1. All communication details on this regards to matrix and moorthy.
2. Quotation issued by matrix.
3. Performa invoice issued by matrix.
4. Company gst registration certificate, pan card and account details.
5. Payment received acknowledge mail and receipt copy by matrix.
6. Post dated cheque issued by mr. Moorthy.
7. Bounced cheque copy.

I humbly requesting you to look in to the case and register a case against mr. Moorthy/arif/ ramya who are involved on this cheating case and legal action against his company.

I need to get resolve this case and get back the amount rtgs inr 55000/- + the cheque dishonored charges and a compensation.

Yours sincerely

Joemon chacko
Email id : [protected]@yahoo.co.in
Contact no [protected]