Max Healthcare — Fake test report commitments

Address:

A-129 MIG Brij Vihar

Team,
I have a booked a test autoimmune hepatitis panel by if where it's clearly mentioned on the test details that reports delivered within 24 hours, sample collected on 28 aprl, Today 2 may reports not generated . I talked to phlebotomist as per him they only trasfer the sample to max for test once a week and sample is kept with them in their regional lab at franchise laboratory. Difficult to understand the ### of testing. Why this has not been updated to CUSTOMER before collection? It may be an emergency case . Why the hell CUSTOMER wait for 6 days for the week backend process while it's updated on system about 24 hours report. It's an white cheating with the CUSTOMER while ordering from the application. I should go to the hospital even if they clarify the same befor collection. We as family having years of faith with Max but time really felt cheated.Please look into the case and clarify the reason of delivering this experience. Regrads,
Tarun
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