Max Healthcare Complaints & Reviews

Oct 12, 2017

Updated by prajput3112 There is no response/feedback from Max Hospital, Process is very slow and customer support very bad. Whole Hospitals and doctors are money-minded. No value of Patient life, only means from money.

Aug 16, 2016

Updated by Mariame Sall Mariame Sall
MAX ID: SKDD.586754
I came just in India for dental care. I was feeling a pain because of the food jam. Trusting the reputation of Max Hospital, I accepted the treatment proposed by Dr Ritu Ahluwaliya : (i) changing the crown of the 27 to fill the space between that tooth and the implant situated on the 26; (ii) placing a crown over the 25 (which was at that time a healthy tooth) to protect the implant.
25/02/2016: removal of the crown from the 27 and ground down of the 15 (Rs 8, 800).
03/03/2016: cementing the two new crowns into place (Rs 13240). Embarrassed by few fragments of dental cement meddled between my teeth, Dr. Ritu did the cleaning of my mouth, upon my request. For this, I had to pay Rs 3000.
08/03/2016: feeling a pain at the 25, Dr. Ritu prescribed the Combiflam
12/03/2016: As the pain was so persistent, Dr. Ritu proposed me the Thermoseal-RA 100GM). The pain disappeared after one week time.
28/03/2016: I had an important swelling at the articulation of my left jaw and noticed that the crown was getting loose. Thence, I immediately rushed to the Hospital where Dr. Ritu made a polishing. After that, she suggests me a RCT of the 28 (!) in order to definitively get rid of my woes.
Being doubtful of the relevance of the proposal, I decided to request the advice from two other dentists. The two dentists made the same diagnosis: the 27 was beyond repair, and it was more relevant to do a root canal treatment of the 25. I have been referred to a Maxillofacial Surgeon and I am nowadays under treatment with him. All this new process of treatment has driven me to bear additional costs and travel back to India for a second time.
I have the strong feeling that Dr. Ritu Ahluwaliya behaved deliberately, betting on the very low probability of a recourse I may have, in case of professional mistake or failure, in relation to my status of a non-resident in India.
Such kind of behavior can undermine the reputation of your country, as far as medical service providing is concerned. Indeed, a patient, whatever background he/she might be from, should not be treated as a vulgar commodity. Obviously, medical service providing is a significant source of income, but this income generation should necessarily respect the ethics related to the medical practice, as per the standards in force by law in India and around the world.