Max Healthcare Complaints & Reviews

Sir
I inform you that I visited Max Hospital Shalimar Bagh on appointment with Dr Vineet Arora for treatment of my wife and he advised some tests and recommended tests and advised that these tests would covered under your Well wise total scheme and your staff photoshoot the priscription and booked the slot for 16-6-22 but the slot was shifted for 22-6-22 whereas the man came for collection on 23-6-22 and told these are not covered...

Submitted sample for cancer biopsy, IHC Panel 4 on 16-Jun at Patparganj path lab. Given 22-Jun as date of report. I called on 17th, 18th, 20th & 21st to confirm if testing is on time and was told it is on time. Till 4PM on 22-Jun they said it will be ready in the evening. At 6 PM on 22-Jun, the lab person says I have left for home and there is no one to type the report. On 23rd, I get call from doctor that report needs to be re-run and it...

I booked a RTPCT sample collection two days ago which was collected today at 11:30 AM by Mr. Raj Vaishnav.

Post collection of the sample, I requested the collection agent to please provide me the link through which I can pay the amount via my credit card. Once I had made the payment, I showed him the Payment Successful Page on the phone and immediately I received the payment confirmation message (Attached herewith).
br...

Team,
I have a booked a test autoimmune hepatitis panel by if where it's clearly mentioned on the test details that reports delivered within 24 hours, sample collected on 28 aprl, Today 2 may reports not generated . I talked to phlebotomist as per him they only trasfer the sample to max for test once a week and sample is kept with them in their regional lab at franchise laboratory. Difficult to understand the ### of testing. Why...

Employees are not following any proper appointment time.Even there is no sitting area for clients.They directly say that you have to wait for 6 hours for your medical which is somehow only done between 1-2 hours.please look into these matter.
Location: Max med mohali...

Nursing staff is very bad, if patient has any problem at night after calling the bell they will respond in 2-3 hours, we came in this hospital bcoz my mother has multiple diseases but only a single doctor
Dr. Mohit goel( very good in nature) is coming regularly but other doctors are not visiting like ENT, eye specialist, dentist and rheumartho arthritis specialist.
No body is listening for last 2 days. They are just making bill...

I am Dr. Nutan Mishra a public health professional, had booked appointment for RTPCR testing of Ishi Mishra on 10 January and paid Rs 900 online . On 11 January 2022 i was out of station and not reachable and Mr Sandesh Kumar Lab technician Mobile no [protected] from Max lab visited my home and again taken Rs 900 (Online payment) from my brother who is posted at ministry of health, actually he didn't know that i have paid already. When...

With extreme disappointment, I am raising this complaint against Max Health Care. I booked a COVID Home Sample on 7 Jan 2022 for the slot on 8 Jan 2022. The sample collection was not organized and I've been following up for the refund since then.
I made the booking through the website on patient id - ML01346528. Ive spoken to their customer care, their executive has been making false commitments of processing the refund.
Ive...

Harassment of physically challenged senior citizens by admission and billing group.
On 03/01/2022 i send my family for a planed surgery in MAX Dehradun. From 0930 hrs to 1600 hrs admission group harassed my parents along with my wife for getting admission. After admission at 1600 hrs due to some medication issue the surgery gets postponed to 12/01/2022 and my father discharged on 04/01/2021. I was told that new refer letter is need...

I am putting this complaint to highlight very irresponsible behavior of the doctors as well as their assistants. My father got discharged 5 days ago from Max Hospital, Gurgaon, we were advised to have a follow up with the doctor after 5 days, we had the follow up scheduled which was done thru a 20 second WhatsApp call for which we paid full consultation charges, we had been following up with the doctor and his staff since the follow up call...

My wife have pregnancy related issues that's why I have booked an appointment with Dr. Parinati Kalita, Patparganj branch for 28/12/2021 but my appointment was cancelled by the hospital for unknown reasons. Again I booked an appointment with Dr. Rakhi Gupta for 06/01/2022 but again the hospital has cancelled my appointment for unknown reasons. Such practices by hospital is completely unprofessional & unethical. It may cause the patient critical....

I got a blood test done for my wife on 26.12.21 from Max Lab. Result showed a very high triglycerides level. We were shocked since the previous report (a few months earlier) was perfectly normal. We started visiting doctors who asked us to start medication for this problem immediately.
Meanwhile, we decided to get a second opinion and got the test done at another lab. The report showed perfectly normal triglycerides levels.
Why...

I have tested by Mr.Vipin Sharma for Covid and blood sample whose Emp.Code M028076 working as a Phelebomist in this Organiztion since January 2021.
I haven't received any report yet as he charged amount Rs.700 on 11th June 2021 on 9:58 a.m.
He is working in this organization as well as a Part time with Mr.Naveen Who lives in Barola and using the name of max Healthcare.
This kind of activity is totally illegal and against...

Hi,

My father was admitted last week and on 22nd October 2021, he went through an ERCP procedure. I need the recordings of that ERCP procedure but the Endoscopy department is saying that they don't record a video for the ERCP procedure.
The hospital staff and management have been misguiding us just to increase the billing.
If the hospital actually doesn't provide the recordings of the ERCP procedure to the patient...

With utter dissatisfaction I would like to draw attention towards my recent & really bad experience with MAX LAB. I booked a home collection sample for my Mother for couple of tests and their collection executive came and asked me to cancel the booking from my side as they will not be able to take one of the tests (however which they should've informed me earlier), He told me to call on the customer care number for my further refund related...

It has been more than a week now that I should have received a report for a test done.. When I am trying to contact max patparganj report department nobody is responding..also there is no other alternative to access the report.....

Indiaranagar branch has only Hindi spoken attending staff, who does not know English.
Behaviour of these personel was bad...

I had been awake, sitting outside in the ICU waiting area (EAST WING, 1st Floor) and my sister had undergone a surgery and resting in the ICU. I had been awake all morning and all night.
One of the catering staff members was leaving in the lift when I asked him about where could I go and get a cup of tea at around 5:45am in the morning (since there was no cafeteria or facility available) after 10pm here in Max Saket Super Speciality...

Sample was collected yesterday morning 8 O clock for UHID ML01300868

Package was booked on assurance of test report on the same day by the evening or latest by next day morning but Hemogram report is still pending.

Called in the morning but did not receive concrete response except the assurance that concern is being raised.

Will never book further tests with Max Lab...

On 10th-Jul-2021, I went to Max hospital, saket for vaccination (Covishield).
Vaccination cost of one dose wase Rs 780/-, But Hospital charge two times from me.
They told first transaction was failed, But when I consult to the bank, They told me that was successful transaction....