[Resolved]  Max Life Insurance — fraud insurance calls due to customer data leakage

I want to register a complaint against max life insurance for leaking customer data (Mainly policy number and bank account no attached to it). I have a policy and that was surrendered due to some financial reasons in 2014. Then in 2017 i have received a call from unknown person who has saying himself as a insurance agent of the concern company. At the same time, i have received a message saying that some amount is deposited into your bank account (But nothing was deposited actually). After this incident, insurance agent requested me to pay agent code fees to release the unprocessed amount. I have sent the money after checking policy no and account no are correct.

This is the first instance when i have sent money to that agent, after that i have received multiple messages and calls from different persons referring themselves as agents, consumer forum officers, it department officers to deposit similar fees to different account nos. These people are threatening me for black money raid and cease of my current property.

I want to register my complaint to right person to get some positive response against it. Could you please redirect me to correct point of contact to raise my concern.

Regards
Katrics
Was this information helpful?
No (0)
Yes (0)
Jun 6, 2018
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2018
Max Life Insurance Customer Care's response
Dear Katrics, Data leakage is an industry wide concern that Max Life has taken very seriously. We have put in place a strong review rhythm to identify issues and their root causes, brain stormed solutions and monitored their effectiveness to ensure that sensitive information related to our customers is closely guarded. Our customer representative tried reaching you to get more clarity and details related to the call you received to investigate the matter further. Please let us know a good time to speak to you.

Regards,
Max Life Insurance.
Verified Support
May 04, 2018
Max Life Insurance Customer Care's response
Dear Katrics, Our customer representative has mailed you to suggest that you should file a police complaint in relation to your complaint.

Regards,
Max Life Insurance
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Max Life Insurance
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    85%
    Complaints
    1172
    Pending
    0
    Resolved
    983
    Max Life Insurance Phone
    +91 11 2693 3610
    Max Life Insurance Address
    Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
    View all Max Life Insurance contact information