[Resolved]  Max Life Insurance — fraud regarding my policy

Hi,

I am having policy with max life insurance. Policy no :[protected]. I received call from mr. Sudhir (Mobile no : [protected]) on 3rd and 4th august 2018 as max life adviser. He was having all the details of my policy which are supposed to be confidential. He told me about a agent discount of 10% which was applied on my premium and can be given as as discount if payed directly to max life account. He also told be that this offer is valid only if i make payment by 4th august 2018. I was conveyance to make the payment as all my policy details were correctly verified and the account number which was shared with me was a kotak bank account on name of max life insurance.
I payed total premium of rs. 90.300 in two transactions of rs. 90, 000 and rs. 300 on 4th august 2018 to following account -

Beneficiary a/c details name: maxlife[protected],
A/c no.: [protected],
Ifsc code: kkbk0000206,
Kotak mahindra bank, branch delhi,

After doing neft transfer through mobile banking i received sms notification from max host confirming the payment receipt. I also received call from sudhir acknowledging the payment and he confirmed that i will receive e-receipt by monday 6th august 2018.
On monday i visited the max life insurance office to check the status of e-receipt as the same was not received on my email. There i was informed that the payment which i made on 4th august was not received by them and it a fraud transaction. I submitted written complaint to them on which they reverted that its completely my mistake and in these type of cases there are no chance to get the money back.

I would like to request here to help me out in this case to get my hard earned money back. I also request you to identify the employees of max life insurance who are involved here in information leakage of sensitive data of customer policies.

Regards,
Reshma joshi