[Resolved] Max Life Insurance — max life cancer insurance plan
Gurugram, Gurgaon District, Haryana, India
Amar Varshney on Feb 4, 2019
Axis bank employee has given me this plan by giving wrong information to me. The policy is issued to me on 18 oct, 2018. I have mailed the customer service of max life insurance for the closure of this policy and mailed the required documents like freelook cancelation form, identity documents and policy bond but they have not canceled my policy. I have mailed them numerous times from the day i have received the policy bond but still they have not canceled my policy and haven't given me any refund amount.
My policy no. Is[protected].
Complaint marked as Resolved Mar 11, 2019
[Feb 04, 2019] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response, Feb 04, 2019
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance
Verified SupportMax Life Insurance Customer Care's response, Feb 08, 2019
Dear Amar, We would like to inform you that We are ready to cancel the policy refund the amount after deducting stamp duty charges of Rs.750. Post receiving the required documents we will process the policy cancellation request. Please confirm your acceptance, by submitting the following documents: 1. Original Policy Document 2. Cancellation Form (refer attachment) 3. Identity Proof of Policy Holder 4. Copy of cancelled cheque (with pre-printed name of policy holder) Please note upon return, the policy will terminate forthwith and all rights, benefits and interests under the policy will cease immediately. We will only refund an amount which will be equal to non-allocated premiums plus charges levied by cancellation of units plus fund value at the date of cancellation less mortalitycCharges (including applicable GST) for the period of cover, rider charges (including applicable GST) expenses incurred on medical examination of the Life Insured, if any and stamp duty.Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance
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