Max Life Insurance — max life insurance collection agent frauds leaking customer information

Address:

624001

We have taken policy in Max Life insurance with policy no as[protected].Policy holder is my father Mr M. Subramaniam. Life insured is myself S.Gowri. We have taken the policy on 31-Aug-2015 and my father paid only two premiums for the years 2015 and 2016. After in 2017 he got stroke attack and he was disabled and we couldn’t pay the premiums. So i have thought of disclosing the policy and called the call center for asking procedure to disclose the policy. Then I received call ([protected]) on[protected] from call center person Santhanu (it may be fake )and told me the procedure and he explained some offers to continue the policy. Santhanu told all my policy details and how much premium i have paid till date and how much due i have everything. He asked us to pay the premium amount of Rs 1, 38, 387 twice in 6 months gap so that the due for 3 years will be covered. Then we decided to continue. Santhanu instructed my husband Mr.Chandrasekaran .A to pay through NEFT using his cheque to below account number as two partials (Rs.69197.72 * 2 including NEFT Charges).

Ac Name : MAXLIFE[protected]Name was given by Santhanu)

Ac No : [protected]

Bank Name : Central Bank Of India

IFSC Code : CBIN0280214

Branch : UP, SITAPUR

After NEFT Processed I received SMS from MAX Life Stating that we have received Rs.138387 for the policy number[protected]. Then I left it..

On[protected] I received SMS from MAX Life Insurance stating that “Beware of frauds. Make NEFT Payments only to HSBC Account”. Then I have downloaded policy receipt from online for the third premium. I called customer care on[protected]. Those people told me that payment has not been updated in my policy account.. And third premium is not updated.. I called Santhanu but his number is not reachable.. Then I realized that I was cheated by him.. I went to Central Bank of india which I made payment. That Account number belongs to Kushal kishor Mishra not on Max Life.. That account was closed now. I have enclosed his bank statement..

Now question is how I received SMS from Max life for payment . From the same gateway still I am getting OTP..how it is possible..?

How can he gets all my personal and policy details..

I am sure that one of your employee should involved in this scam. I have enclosed all details.

Please investigate from your end and let me know .Meanwhile I will consult with my lawyer to go further..

Regards

Gowri.S