Max Life Insurance — misled by axis bank representative

 
3 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 Anish Mohanan on Jun 7, 2019
I started my policy on 19/10/2013 which was a actually a trap by an Axis bank representative stating that the policy will be helpful to us. The yearly premium was RS. 200000 approx. The first three year we managed to pay the premium. But on the fourth year due to the financial crisis was not able to pay and decided to surrender the policy. But at that time they told if you surrender the amount you will get will be much lesser and you will be in loss. The above stated information was not stated by the Axis bank representative at the time of application. Now they have convinced us to take a break of 2 to 3 year and restart the policy again. But we want to know if you can change the policy term or premium amount so that we can not face the crisis. Request you to give a solution for the aforesaid problem as we have already paid 600000 and want to get atleast the premium amount or any other option which will be favourable to us.

Complaint Status


[Jun 07, 2019] Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Max Life Insurance Customer Care's response, Jun 10, 2019
Dear Anish,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance
Verified Support
Max Life Insurance Customer Care's response, Jun 26, 2019
Dear Anish, We'd like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance
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Comments

Hi, we apologize for the inconvenience caused! We are here to help! Please DM us your registered contact details, and we will revert at the earliest.
Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit https://t.co/8ETRAhphhJ Regards, Team Axis Bank.
Hello,
Please sign my petition against Axis Bank

http://chng.it/9Fx7zs8v
Axis Bank Customer Care's response, Jun 26, 2019
Hi, we regret the inconvenience caused. Please elaborate on your specific concern via DM for us to assist you. We are here to help! Regards, Team Axis Bank.

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    Max Life Insurance - misled by axis bank representative