[Resolved] Max Life Insurance — Policy issue

Vinod Darapureddy

from Mumbai, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 50062
Website:	www.maxlifeinsurance.com

Hi Team,
i have an insurance policy with Maxlife insurance company and
I am having issue with my policy#[protected], i have been making payments every month before due date since 7 years. i am making the payments online and i have all the evidences for the payments paid towards my premium policy. still i am get stinker messages and mails stating there is an outstanding on my policy. i have called customer [protected]@[protected] many times, they verify the payments ans say they will arrange a call back which never happened. i have complained multiple times through mail for which i have the ticket numbers.
Below listed are ticket number for reference.

Please help me in this issue.

ticket#17070582, 17003581, 16939601, 16928623, 16896004, 16853707, 16809034

thanks,
Vinod

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Oct 8, 2016

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Aug 31, 2016

Updated by Vinod Darapureddy Max Life Insurance — Policy issue

1 Review
Vi Vinod Darapureddy on Aug 31, 2016 Mark as Resolved
Policy Number: [protected]

Hi Team,
i have an insurance policy with Maxlife insurance company and
I am having issue with my policy#[protected], i have been making payments every month before due date since 7 years. i am making the payments online and i have all the evidences for the payments paid towards my premium policy. still i am get stinker messages and mails stating there is an outstanding on my policy. i have called customer [protected]@[protected] many times, they verify the payments ans say they will arrange a call back which never happened. i have complained multiple times through mail for which i have the ticket numbers.
Below listed are ticket number for reference.

Please help me in this issue.

ticket#17268267, 17070582, 17003581, 16939601, 16928623, 16896004, 16853707, 16809034

Verified Support

Aug 31, 2016

Max Life Insurance Customer Care's response Dear Vinod Darapureddy, We apologise for the inconvenience caused and assure you that your comments have been noted. Our customer representative is investigating into your concerns on priority and as discussed in your telecon, we request you to please allow us 24 hours to revert with the best possible solution. Should you need any further information in the interim, please write to [protected]@maxlifeinsurance.com and mention Ticket No.17268267 in all future communication on the subject.

Regards,
Max Life

Verified Support

Sep 07, 2016

Max Life Insurance Customer Care's response Dear Vinod Darapureddy, We apologise for the inconvenience caused and assure you that your comments have been noted. Our customer representative has communicated the answers to your concerns to your registered email address We hope that post this communication, all your concerns have been addressed satisfactorily.Should you need any further information in the interim, please write to [protected]@maxlifeinsurance.com and mention Ticket No.17268267 in all future communication on the subject.

Regards,
Max Life