[Resolved] Max Life Insurance — policy premium deducted without permission

poojash61084512

Mar 7, 2019

Address: Rohini, Sector 11, New Delhi, Delhi, 110085

Dear Sir/Mam

Wanted to tell you that 1 lac rs deducted from my Axis Bank Account on 28 Feb and without my Permission. Later when I checked and found it was Auto policy premium deduct from my account. I already asked customer
Care to cancel the policy as I am not working any more and the money in the account was for some emergency.

Please help I need my money back.
Policyno.[protected]
Name Pooja sharma.
Date of Deduction - 28th Feb'19

Please let me know the way as I have an emergency at home and need money.

Thanks
Pooja sharma

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Apr 18, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Max Life Insurance Customer Care's response Dear Pooja,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

Mar 18, 2019

Max Life Insurance Customer Care's response Dear Pooja,
We wish to clarify that the auto-facility in the policy has been activated basis your duly filled & signed ECS mandate form. To this effect, we had sent transactions to the concerned bank for debiting the renewal premium amount against Max Life policies. Further, we wish to clarify that we have not received any prior intimation/request for deactivating ECS/Auto-debit in policy records. Hence, we express our inability to refund the amount. In case if you want to deactivate auto-debit in policy records, please provide your consent for deactivating the ECS facility and for updating the future payment method as cash / cheque / demand draft / online payment so that you can pay the future premiums as per your convenience. The same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance