[Resolved]  Max Life Insurance — security issue with handling customer policy details

Address:

Thane, Maharashtra, 401303

Hello team max life,

I got a phone call to remove agent code deactivation process from my max life insurance policy #[protected] to stop sending bonus and commission to the agent. The caller said that this year company has decided to declare the bonus value of rs.1, 30, 621.61 - to the policyholder.

For that, the policyholders have to create one dummy policy to deactivate the agent code, and then the bonus amount will be credited directly to the policyholder.

After looking around on the internet on the same topic i realized that it is a fake call but not sure how these fake caller got all our policy details, including my full name, policy details, date of birth, the premium paid till now, current value of my insurance, nominee etc. If this is fake how these people are accessing to our details, which is a big security hole which we need to address. Not sure if the max life insurance employees are selling the information to these people.

I got the call from the number +91 [protected] today 20th nov 2017 at around 14.30pm by name ms. Arushi.

Please take action at the earliest.

Thanks & regards,
Rakshit vyas