[Resolved]  Max Life Insurance — surrender of policy no.[protected]

My name is Nirmal Kaur, I am holder of Policy No.[protected] effective from date 11 June 2013. On completion of three years after paying monthly premium of Rs. 2000/-, due to an emergency, I contacted Gurgaon Regional Office to surrender of my policy and its refund. I was told that on surrendering the policy you won't get back the first year premium and more over hardly any bonus would be paid over the rest of money. I was advised to continue for one more year so that the higher premium and with its bonus there won't be any loses. I arranged the needed money from my relatives and somehow continued my policy for one more year by paying another Rs.24000/-
And now I am shocked to know when Gurgaon Regional Office told me that the paid amount I would get is Rs. 55, 700/- only out of premium of four years ( i.e. 1, 02, 062.95/- as per Consolidated Statement of Premium Paid till 11/07/2017). And when enquired at Helpline No. of Max insurance, I was told that since it is a traditional policy in which first year premium is not calculated and 30% of rest of premium would be refunded.
It is sad reality that the policy holders are being cheated/trapped in such a way.
Whatever be the amount I get back, I am going to surrender my policy formally. But I request others to come together/suggest some forum from where fight against such cheating can be taken forward. Will soon be back with updates regarding my complain.
Nirmal Kaur
[protected]@yahoo.com