[Resolved]  Max Life Insurance — Surrender value

Address:Chennai, Tamil Nadu

I have taken a policy with this company and my policy no is[protected] under the Plan Max Life Life Gain Plus 20 Participating Plan and the date of the policy is 27/12/2011. As on 27/12/2013, i have paid Rs.90, 000/-. This was taken through the agent Amsure. While taking this policy they convincingly stated that for this policy, the lock in period is 3 years and the policy can be surrendered any after 3 years and the surrender value will be the NAV on the day of surrender. Today i approached the insurance company on the toll free no [protected] and the customer service executive who attended my call gave me a shocking information which has taken an hour to recover. He said that the first year premium amount of Rs.30000/- will be withheld. In the II and III year premium paid by me, they will pay only 30% of the premium amount paid which works out to Rs.18000/-. They will be paying some bonus amount which will be informed only on the surrender date that is 27/12/2014. To sum up, for the amount of Rs.90000/- paid by me as premium amount, i am facing a loss of 80%. This may be a peanut for the insurance company, but a for a common man from a lower middle class family it is a blow on his face. Now i am jobless and i am doing a very very small business and unable to run my daily life with 3 dependents. Is this not equal to cheating a common man who is always at the receiving end of all misgivings of others. Can you please help me and i humbly request the forum. R RAMESH BABU
Was this information helpful?
No (0)
Yes (1)
Aug 14, 2020
Complaint marked as Resolved 
Feb 15, 2015
pradip kumar santra's response
I have taken a policy max new york life , my policy no[protected],date 29/09/2010 and I have paid 75798.09, But due to finical problem I do not run my policy preminum.now I surrender my policy. Please help me as early as posseble.
Complaint comments 

Comments

Yes, even i have faced the same problem with Maxnew york life insurance. We paid for 6 years and now they say that we will get only 30% back with a little bonus. It was so shocking experience, please...do not take this policy and don't loose your hard earned money. They are FRAUD!!!
I have taken two policy with this company and my policy no is[protected] &[protected]
under the Plan Max Life Life Gain Plus 20 Participating Plan i have paid more than Rs.2, 70, 000 by 3 years .While taking this policy they convincingly stated that for this policy, the lock in period is 3
years and the policy can be surrendered any after 3 years .

After surrender it returns 50% of my invested money.(1, 43, 009).How is it possible?They did not gave any satisfactory reasons.I loss 1, 40, 000 (Aprox).


Can you please help me and i humbly request the forum.

Himanshu Sarkar
Ph:[protected]
Pradeep Raitani's reply, Nov 14, 2017
This is organised loot.
Please do not take this policy for heaven sake. axis bank has cheated by forcing me to take this policy. a stupid policy ever I have seen. for this they could have clearly indicated that this policy is a term policy then I would not have opted for it. Ms, Ushamani is right, I also got the same feedback from max toll free. MAX LIFE should sell this policy directly to people through qualified people. Request to MAX LIFE is pl. spell out your policy details very well. U/your dealer are in a hurry to achieve your target and put common middle class people in trouble.
Yes i got Cheated by Axis bank aswell by getting this policy.
I am experiencing same trouble when called customer care on surrender policy Max New York Life Gain Plus 20.
Till now, I have paid Rs.90017 from 2011 but now they said they are able to pay only 53000 rupees. Axis bank advised me to take this policy when I am required to open Savings account in the bank...

Insurance company at least not able to pay total money paid by me.The reason I decided to surrender policy is policy term is very long...ie 20 years.

This policy is not quite useful..After maturity of 20 years, they are able to give only 6-10% of Bonus..
Just think about inflation rate after 20 years...? I suggest everyone NOT to choose this policy..

Surrender value of policy=1 premium held-back/not paid+30% return of total premiums paid!!!

Very disappointing...Max New York Life Gain Plus 20 is...
Pradeep Raitani's reply, Nov 14, 2017
Oh My God ! they uses loup holes of IRDA to cheat.
Max Life Life Gain Plus 20 Participating Plan : Junk and Waste policy: Surrender value is hard hit.

Axis bank Konappana agrahara branch Blore forced me to buy this policy when walked into bank for locker facility. This is purely worst policy, by which I have lost Rs 37000/-.
I bought this policy on 11 Aug 2011, after paying 6 premiums, I decided to get rid of this policy because there is no good maturity benefit. I had to pay premium of Rs 15000 for ten years. After all premiums paid for 10 years. I again need to wait for another 10 years to get maturity benefit.(Total 20 years policy)
I spoke to customer care executive about maturity amount, he told me that I would get 1, 97, 000 rupees after 20 years. If I invest my 1, 50, 000 rupees in any of the Bank Fixed deposit (FD), I will get double the amount of 3 Lakh rupees only for 7 years for 15000 investments.
Surrender value: Pathetic. As I already paid 6 EMIs, accumulated amount is Rs 90000.out of this I am getting only 53000 rupees now.
Surrender value calculation: total premiums = 1st premium non-refundable+30% of return value of remaining EMIs.
So my total paid amount is 90000. Money I have got back is 53000 only. I have lost Rs 37000 on this policy.
I suggest everyone to not to invest on this policy. It is COMPLETE CHEATING BY MAX LIFE AND AXIS BANK. They never exposed this risk while issuing policy. When enquired about surrender value to customer care executive, he said that it was mentioned in policy document. In actual sense MAX Life never mentioned surrender value calculation in policy document. So please don’t fall prey for this policy.
I regret that it is bad financial decision in my life.
Pradeep Raitani's reply, Nov 14, 2017
Thanks for sharing your experience to alert public.
Hi,

I am Priyanka sutar.
My policy no is[protected], I have paid 5 premium out of 6 premium .
The policy name is max life gain plus 20yr 6yrs, I need to pay only 6 premium .
the policy locking period is 4 years, the policy lock period was till 2016.
now I wanted to surrender my policy, when I called Customer care then they said that there will be 30% for surrender changers.
Already Locking period is passed then why should I get 30% less amount.
I have already paid 98000 Rs . When can I get all my amount.
What is process to surrender.
Pradeep Raitani's reply, Nov 14, 2017
I have great sympathy with you basically this type of companies survives on cheating with people like chit fund company. Sahara was once a company like this and made huge money but after govt. changed caught and waiting for another govt. change to release. But we the common man should careful before investing our hard earned money and once cheated must share public platform our experience like you.
I am also a victim of max life miscommunication about policy benefits, lodged a complaint received a call but problem as usual unsolved. My policy no. is[protected].
But, max or any other company who cheats people doesn't know that one satisfied customer makes 2 more customers but unsatisfied customer ruins 20 existing customers by sharing their bad experience .
And i think LIC should stop giving advertisements customer care of max or other companies are more than enough to increase their business by their attitude .
thanks
Pradeep
Very true. Same with ICICI lombard life insurance. If we surrender endowment policy, 1st year premium gone + you receive only 30% of the remaining premiums paid. IRDA should visit these companies policy declarations and make rules for benefit of the common peoples who are loosing their hard earned money while surrendering the policy.
Yes, even i have faced the same problem with Maxnew york life insurance. We paid for 6 years RS.120000 and now they say that we will get only 30% back with a little bonus. It was so shocking experience, please...do not take this policy and don't loose your hard earned money. They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!!
on JAN 2018They are FRAUD!!! WHERE IS MY MONEY AND ALSO BONUS
Yes, even i have faced the same problem with Maxnew york life insurance. We paid for 6 years RS.120000 and now they say that we will get only 30% back with a little bonus. It was so shocking experience, please...do not take this policy and don't loose your hard earned money. They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!! They are FRAUD!!!
on JAN 2018They are FRAUD!!! WHERE IS MY MONEY AND ALSO BONUS
sid86's reply, Mar 11, 2018
Same happened with me i paid for 6 years totaling to 120000 and remaining are 15 years.If i surrender i would get 54000, its better to surrender and stay invested in MF for 15 years.
I hope all the statements related to the policy is true and Axis bank cheating all the people who going for obligation like locker and other facilities.
Even I got Cheated by Axis bank as well by getting this policy.
Hi, sorry for the inconvenience. Please provide us with your contact number through a DM. We will get back at the earliest. Regards, Team Axis Bank.
Axis bank cheating all the people who go for an obligation like a locker. They have a stake in Max insurance and Bank's website is full of advertisement of Max insurance and their employees must have a target to sell these fake policies.

What if a person whom you trust the most betrays you? It’s a horrible feeling to even think of. It would be worse if the betrayal leaves you with a financial loss. You would be shocked to hear that the very own banks we visit in our daily life have been doing this time and again.
Axis Bank Customer Care's response, Apr 30, 2019
Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
Feeling like this is a combined plan of MaxLife with Axis Bank... I'm also a victim of "this policy" and paid more than 6Lakhs and after my third payment asking about surrender value (which was told to me then after 3rd premium payment we can surrender) shocked to know that I will get only 3.5 Lakhs. I'm holding my payments now, don't know what to do. Like people mentioned here... with plenty of small letter Terms and Conditions and Sweet Talks while making us to sign, this people are looting money organized.
Axis Bank Customer Care's response, May 13, 2019
Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Max Life Insurance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    1159
    Pending
    0
    Resolved
    902
    Max Life Insurance Phone
    +91 11 2693 3610
    Max Life Insurance Address
    Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
    View all Max Life Insurance contact information