[Resolved] Maxbhi.com — Amount taken in advance and product not delivered since one month

rizaameen

from Pune, Maharashtra

Address:	Nagpur, Maharashtra, 440002
Website:	Mobile phone spare parts, repairing tools and accessories

I had ordered the product "touch screen for samsung galaxy fit s5670 - black code: et-touch-tiuk-mb-105922" against order #[protected]/03/2016, 06:19 pm) qty-01 nos. And amount rs. 460/-. Paid the full amount in advance through net banking. Now it is almost a month and maxbhi didn't deliver the product and didn't refund the amount...
I tried to contact them in all possible ways, either through telephone, through email, through their chat service but wasn't able to get any concrete reponse. I have all the possible chat transcripts on my email id and the contact no from where i received the call from maxbhi. Everytime they assured me that they are working on the issue and the amount will be refunded. I feel it must be there company's policy to use the customer's amount and then fool the customer's.
Kindly suggest what best can be done for getting my amount back at the earliest. It was an horrible experience with maxbhi. Such websites should be banned, which would help innocent consumers getting trapped.

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Apr 26, 2016

Complaint marked as Resolved

Dear Sir, I would like to confirm the receipt of the refunded amount of Rs. 460/- on (25/04/2016) into my bank account. The Issue stands resolved from my end. Thanks

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Apr 14, 2016

Updated by rizaameen Now Over A Month has passed and Maxbhi has now totally stopped responding regarding this matter.

Verified Support

Apr 25, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. RIZA E RAB AMEEN, first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. I am sure you know the actual and full reason on what went wrong with your orders shipment. It was DTDC courier company mistake and it was mistakenly delivered to some other customer by them. Still we have already processed your 100% refund and all amount which you used to pay for your order has been sent back to your bank account. I hope that will help your regain your trust in Maxbhi. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can also know the details and reasons behind the issue.