[Resolved] Maxbhi.com — Item sent does not matched as shown in website | |||
I oredered data cable for videocon v1666, they sent other items. As you see while placing they dont provice cod option. and images of item also manipulated at one end of cable so you cant verify the item. also in this website you wont see return option, or any link, i have contact the customer, they provide email address and after that no response. when i asked again they replied to send the item bearing the retrun charges. they will not the refund the return charges. By all this i have not return as i know they will not do any satisfied solution overall dont buy in this website Was this information helpful? | |||
Complaint marked as Resolved
Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Apr 25, 2016 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. AhamadAli Mohammed, first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can see your order, we don't have COD options for all the pin-codes. We are working everyday to extend the list of pin codes available for COD. Also i have notified my team to inform you when we have COD options available for your pin code. 2nd, about our return policy, we have clearly written the same in every product details. In your case the cable comes with a 30 days manufacturing defect replacement policy. #rd, about the shipping charges, i am sorry but that has been mentioned in our policies that we do not provide reverse pickups. I hope you understand that we are trying to keep the prices to rock-bottom rather than charge you some extra amount for shipping and then offer you free return shipment. Finally about the inconvenience to you, i have initiated full refund of the amount to your PayTM account. I hope that will help your regain your trust in Maxbhi. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can also know the terms and policies from our end.
| |||
 2 Comments | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
1616
Pending
0
Resolved
820
+91 75 3300 6661
+91 11 2580 1110
+91 11 2580 1111
318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
now i am looking for future bussiness with maxbhi, now a days lot of online shooping website has arrived. so trust is an important issue to make bussiness.
also it is better if maxbhi can give control panel for complaint, returns, etc to users instead of email system.