[Resolved] Maxbhi.com — Mobile Spare parts | |||||
I purchased a mobile spare part from the company on 30/09/15. They shipped me a faulty product and on informing customer service executive, I was told to send the product back to them. The product was examined and was found faulty, I didn't want a replacement of the product since I found out that the rates are extremely high when compared to local market price. The company told me I have no option to change the product. Then they shipped another faulty product to me. On contacting the customer care executives I was not answered. I requested them there was no fault with me, you have send the faulty product and why should I bear the courier charge again and again. They were not answering me. They were sticking on to the condition that I have to buy the same product. company details Maxbhi.com 318, Network Plaza, Karol bagh New Delhi, Delhi 110005 India PHONE: [protected] WEBSITE: www.maxbhi.com EMAIL: [protected]@maxbhi.com My details Name: Anoop M D Email: anoopchikku.[protected]@gmail.com Ph: [protected] Was this information helpful? | |||||
Oct 17, 2016 Complaint marked as Resolved Verified Support Sep 16, 2016 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr Anoop MD, Sorry for the inconvenience caused to you regarding your order with maxbhi.com, sir i closely checked your order and found that the product which you shipped for replacement has been received by us it has replaced with the new one & shipped at your registered address via DTDC courier and we were unable to refund as it is mentioned in our T&C we have replacement policy and shipped product cannot be refund to bank so as we found your product isnot working we replaced it and shipped again from our-end, kindly feel free to contact for any further assistance...also would like to request you to kindly mark the issue as resolved so that other user can also get to know the actual terms & policies regarding the same
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+91 75 3300 6661
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318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
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