[Resolved] Maxbhi / Elcotek Telecom — back panel cover for xiaomi mi6 - blue | |||||
Sir, i had ordered "back panel cover for xiaomi mi6 - blue" from maxbhi.com on 13th nov 2017 amounting inr 890.48. Two days later i got to know that the order was cancelled due to item not available. I initiated the refund back to my bank credit card a/c on 15th nov 2017. But i have not received the money back so far. The order id is # 691260. On 22nd nov 2017 i got a notification from maxbhi.com that the product is available again, so i placed a fresh order but this time the price was high. The order id # 700934 for inr 1001.50. This too got cancelled automatically within 2 hours. So i have again initiated the refund to my bank credit card a/c request. Same issue here no refund has been made so far. It appears that this is a fraud website involved totally in organized online fraud and cheating crimes. Please help to get the refund and any actions to block the website so that it can not cheat any more customers. My name is gourav kumar and my mobile number and email id is [protected]/gourav. [protected]@gmail.com Was this information helpful? | |||||
Jan 9, 2018 Complaint marked as Resolved Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Nov 29, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Gourav Kumar Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As per your complains please allow me to answer them. First you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stocks from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. As you login to your account and requested for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as your Order #691260, Order #700934 are completely refunded from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.
Verified Support Dec 09, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Gourav Kumar Sir ... As confirmed with you over call that refund amount of both Order #691260, Order #700934 has been credited to you, so i would like to request you to kindly mark the issue as resolved.
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2 Comments | |||||
Comments
I hav orders the above items and I wnt cancel them please help me to cancel and re fund me. Order Id 711281.i can't find the cancel option.my only hope is this please refund me . And help me
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+91 75 3300 6661
+91 11 2580 1110
+91 11 2580 1111
318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
One id is :696193
Another id is : 696190
Please cancel fastly