[Resolved] Maxbhi / Elcotek Telecom — E wallet amount deducted but not refunded to my bank account.

Subhramoy As Gopal Sarkar

from Bengaluru, Karnataka

Address:	New Delhi, Delhi, 110005
Website:	www.maxbhi.com

I purchased an item from maxbhi.com which is a mobile parts selling site as they claim.
I order two items for my mobile which cost is rs - 3027.87/- but it didnt get placed or shipped, so for that reason it got credit on their website wallet which is known as e-wallet. Now they said that the item you ordered is out of stock thats why we cannot deliver to you, so the money you paid for it, its in the wallet you can purchase again or else transfer to bank account.

When i choose the oprtion to refund the amount to my bank account they instantly deducted the whole money and gave me a message that its been transfered, but the truth is i haven't gave them any of my bank info or bank name ifsc code etc. Then how they transfered it?

So its being a total fraud but still the website never got removed from the internet.

Now my demand from them is to give my rs - 3027.87/- money back to my bank account. Please help me with this issue.

Thank you.

If you find any solution my phone number is - [protected]

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Jul 5, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Subhramoy Sir, , , , , , , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Orders #492696, #489633, #364602 with maxbhi.com. This Order #364602 has been already completely refunded from our-end kindly check this refund with your bank, and refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we received a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure in same bank account of yours from where you had made the payment and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jul 01, 2017

Updated by Subhramoy As Gopal Sarkar Still They Didn't Refunded Even After Complaining...What Kind of Human Beings You all Are ?
How Can You Refund on a Debit Card Number Without Getting Its Account Number ? Is this The Method of Frauding People ? Because In My Knowledge I Didnt Heard of Depositing Money On a Debit Card Number ?

Why You Guys Dont Listen When I Said That Refund On My Paytm Number ? I think If You Refund on Paytm Number Then You Guys Have To Spend The Real Money Rather Than Fake Promising to Customer and Send Reciepts of You Fake CCAVENUE Gateway.

Its a Simple Thing And You are Making Complicated.
And Consumer Complaints Doesn't Even Bother To Get The Fraud Website Baned So That People Wont Loose Their Money On These Thieves.

An 3027.87 Amount Can't Be Recovered By You All ? Whats The Point of Opening Consumer Help ?
Show Some Strictness Then Only India Country Will Be Proud of Their Justice.