[Resolved]  Maxbhi / Elcotek Telecom — goods not received / payment not refunded.

Jul 29, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Jacinto Agnelo Godinho Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #532917 with maxbhi.com. And as per your complains please allow me to answer them. First you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stocks from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2 complain that you cannot use your amount from wallet, So you can easily use your amount from wallet in future purchases with your login in maxbhi.com. And about your 3 complain is for refund then you can login to your account and request for refund to bank, rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.

Aug 09, 2017

Maxbhi / Elcotek Telecom Customer Care's response Thank you Sir for updating ...