[Resolved] Maxbhi / Elcotek Telecom — no refund for failed transaction[protected] on 29/07/2018

sng_shivang

from Delhi, Delhi

Website:

maxbhi.com

I booked an order on maxbhi.com for rs 289 on 29/07/2018. The first payment failed and the amount was deducted from my bank account and has not been refunded till date. I made the second payment which was refunded as the order was cancelled.

Where is my money for the failed transaction? Don't say that it had already been refunded as only the second transaction amount has been refunded not the first one. I want full refund for first transaction made on 29/07/2018 by debit card using cc avenue. Ref no[protected].

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Sep 3, 2018

Complaint marked as Resolved

Money was refunded. Thanks Consumer Complaints and MaxBhi.com

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Aug 20, 2018

Updated by sng_shivang Registered email address is - sng.shivang[at]gmail[dot].com

Verified Support

Aug 21, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Shivang Kumar Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1131837 with maxbhi.com. Both amounts has been refunded from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Aug 22, 2018

Updated by sng_shivang I will mark it as resolved once my account is credited.