[Resolved]  Maxbhi / Elcotek Telecom — order cancelled and not refund my money

Nov 24, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Anurag Rathour Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stocks from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat.All the customer can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. and about refund amount of your Order #688382 is completely refunded form our-end by you only and the Bank Ref. # - IGACIUPEL8, kindly check refund with your bank and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.

Nov 24, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Anurag Rathour Sir ... Thank you so much for your updates of refund regarding Order #688382 with maxbhi.com. If you have any query regarding product or any service kindly please contact us on [protected] or you can mail us on [protected]@maxbhi.com, we will assist you. Also i would request you to please mark the both issue as resolved, links mentioned below :-

https://www.consumercomplaints.inmaxbhi-elcotek-telecom-order-cancelled-and-not-refund-my-money-c1785803

https://www.consumercomplaints.inmaxbhi-elcotek-telecom-about-product-oplus-xonpad-7-touch-c1786686

Nov 28, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Anurag Rathour Sir ...As confirmed with you over call, all the issues has been cleared, request you to please mark the both issues as resolved.