[Resolved] Maxbhi / Elcotek Telecom — Refund not yet credited | |||||
Respected Official, I am highly disappointed with Maxbhi.com's services. In the first place my order id is #409169. Here I had cancelled my order and hence the refund was initiated to my Maxbhi wallet. But I wanted my refund to my bank account so I request Maxbhi for the same. They claim that my refund has been processed from their side but I have not received my money yet (Already one month has passed). Secondly I had ordered for an another product at Maxbhi with the order id #409499. Here I had received a damaged product and upon contacting the customer care I was promised that I will receive my complete refund in my Maxbhi wallet and that I could dispose off the product. Now when I am contacting them, sometimes they are asking to return the item whereas sometimes I am asked to share the pics of the product. I have even informed them many times that I have already disposed off the product. Now these people are reluctant to help me out. I want a strict action to be taken against these fraudsters. I have already wasted about 1000 rupees of mine and my precious time. Regards- Roshan James Mathew Was this information helpful? | |||||
Mar 18, 2017 Complaint marked as Resolved Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Feb 15, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Roshan James Mathew Sir, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #409169 this has been completely refunded and received by you confirmed on call, and about the second Order #409499, there is not even a single confirmation of yours about the damaged product on mail or chat, as discussed with you sir you had already disposed the product and warranty is also void, we are unable to replace the product and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.
Verified Support Feb 15, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Roshan James Mathew Sir, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order#409499, As per our shipment details, we was dispatched the fresh product.Please do find the link of image of the dispatched product. This image was captured, when your product was ready for shipment. https://d57avc95tvxyg.cloudfront.net/images/detailed/1755/[protected].jpg?t=[protected] According to our warranty terms and conditions, we are not able to replace your product if it has been damaged in transit by the courier company. You can lodge a complaint in Blue Dart Express Limited by attaching broken product images regarding your transit damage at: - [protected]@bluedart.com and keep CC this mail with us on [protected]@maxbhi.com so that we can also follow your case and if required (by Courier Company) than we provide him the relevant documents. (Note :- Do not forget to mention your tracking number in the subject column) Warranty does not cover any damages or losses caused by postal or shipping services (Courier Company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html, i believe all the misunderstanding has been cleared and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same. Verified Support Feb 15, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Roshan James Mathew Sir, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order#409499, As per our shipment details, we was dispatched the fresh product.Please do find the link of image of the dispatched product. This image was captured, when your product was ready for shipment. https://d57avc95tvxyg.cloudfront.net/images/detailed/1755/[protected].jpg?t=[protected] According to our warranty terms and conditions, we are not able to replace your product if it has been damaged in transit by the courier company. You can lodge a complaint in Blue Dart Express Limited by attaching broken product images regarding your transit damage at: - [protected]@bluedart.com and keep CC this mail with us on [protected]@maxbhi.com so that we can also follow your case and if required (by Courier Company) than we provide him the relevant documents. (Note :- Do not forget to mention your tracking number in the subject column) Warranty does not cover any damages or losses caused by postal or shipping services (Courier Company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html, i believe all the misunderstanding has been cleared and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same. | |||||
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