[Resolved] Maxbhi / Elcotek Telecom — Refund taking long time | |||||
After a long search I found my mobile spare on maxbhi.com.My mobile model is Samsung note 3 neo. I ordered a lcd touch digitiser and a rear camera for the above said model on 16/12/2016. I made my payment via cc Avenue using net banking. After 3 days (20/12/2016) the order(order no: #397765) got cancelled automatically and money got refunded to wallet. On the same day I have requested for refund to bank. Soon I recieved mail showing the following: "As per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end". It has been more than 15 days and I have not recieved any refund. Kindly help me regarding this refund issue. Hope this will reach maxbhi. Was this information helpful? | |||||
Jan 12, 2017 Complaint marked as Resolved I have been waiting for refund to be done by itself. As it is taking long time I posted a complaint here. I just attempted to call Maxbhi for the first time. They responded well and money refunded within 48hrs.what I Want To Say Is MaXbhi Is Not A Fraud Site. TheY R Doing Their Best But Their Implementation And Web FeatureS Can Be Improved . Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Jan 11, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Karthikeyen Sir, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#397765, We had already initiated your complete refund from our-end, shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved
| |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
1616
Pending
0
Resolved
820
+91 75 3300 6661
+91 11 2580 1110
+91 11 2580 1111
318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
Post your Comment