[Resolved] Maxbhi / Elcotek Telecom — regarding product replacement

[Resolved] Maxbhi / Elcotek Telecom — regarding product replacement

V venkateshwarlu reddy from Visakhapatnam, Andhra Pradesh

I have asked maxbhi to replace the product due to the compatible and what i'm looking for. But the maxbhi sales team replied that they will not replace the product or they will not refund. I have attached the message they have replied for my query in their website. Dear venkateshwarlu, As i can check the product which you have ordered "lcd screen for xiaomi redmi 2" has been delivered according to your order which is correct and compatible. So kindly update if there is any issues with the product so that we can help as per our terms and conditions, buy back of any item is not possible. So if you required any other product you need to place a new order for that. Further we already mention in product details that:- 1. Please identify your part before placing order. Make sure you are ordering the correct part for your handset. 2. Replacing lcd screen for xiaomi redmi 2 is a technical task. Please make sure you are capable of replacing this part before you buy it. Added by rajat on date 04/06/2018, 11:48 am Was this information helpful? No (0) Yes (0)
Jul 16, 2018 Complaint marked as Resolved Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Jun 07, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end. Jun 13, 2018 Updated by venkateshwarlu reddy Order Id - 958404 Email Id - [protected]@gmail.com Verified Support Jun 14, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Venkateshwarlu Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #958404 with maxbhi.com. You ordered for LCD Screen for Xiaomi Redmi 2 (replacement display without touch) and that same product is delivered to you from our-end as we don't have return & buy back policy and you have requirement of LCD with Touch Screen for Xiaomi Redmi 2 - Black (complete assembly folder) you can place a new order for it and please let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.
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