[Resolved] Maxbhi / Elcotek Telecom — Touch screen digitizer for xolo q1000 opus

Gaurav Gahlot

from Ahmedabad, Gujarat

Address:	New Delhi, Delhi, 382415
Website:	Maxbhi.com

Dear sir
I have ordered online touch screen digitizer for my old XOLO Q1000 OPUS from maxbhi.com i have placed order on 01/02/2017 order no 424961
And product is delivered to me on 07/02/2017 but when i opened the box i found it physically damaged. on the same date i have intimated to maxbhi for the damage they asked me for the image i have sent that too but at last their reaction was "we would not be able to replace the product as it is not in the same condition as it was when it was sent to you. Warranty does not cover any physical damages. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs." Money is not the major reason buy the service if i have purchesed any new product from maxbhi.com so it will not give me any warreny cover if it is damaged during transportation kindly help me to keep me out from the situation.

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Mar 31, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.GAURAV GAHLOT Sir, , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #424961 with maxbhi.com. As per our shipment details, we was dispatched the fresh product.
Please do find the link of image of the dispatched product. This image was captured, when your product was ready for shipment.
https://d57avc95tvxyg.cloudfront.net/images/detailed/1847/[protected].jpg?t=[protected]

According to our warranty terms and conditions, we are not able to replace your product if it has been damaged in transit by the courier company.

You can lodge a complaint in Blue Dart Express Limited by attaching broken product images regarding your transit damage at: - [protected]@bluedart.com
and keep CC this mail with us on [protected]@maxbhi.com so that we can also follow your case and if required (by Courier Company) than we provide him the relevant documents.

(Note :- Do not forget to mention your tracking number in the subject column)

Warranty does not cover any damages or losses caused by postal or shipping services (Courier Company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html
Please let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.

Feb 26, 2017

Updated by Gaurav Gahlot Dear sir
Thank you for your revert as you have told me that you gone through the images of the product before despatch also see the images here below which were taken after i opened the packing box but after it delivered always a delivery boy never wait for the opening of the box he just deliver and go away how can you say me to open the box at my door steps and if damage causes are because of courier company then why should i ask to courier company i know only the seller whomsoever deliver the product