Maybelline — maybelline lipstick (reb04- rebel bouquet by color sensational - 72n501)

Hi team,
I had purchased a maybelline lipstick (Reb04- rebel bouquet by colorsensational - 72n501) from a retail store in bhootnath market, indira nagar, lucknow, india.
Upon usage, i experienced burns and itching on my lips. And this reaction repeated on second usage as well.
Upon contacting customer care, i did not receive any proper response. It has been over 10 days since i contacted customer care.
Do they reallly care? Complaint number[protected] registered by the name - simran malhotra
Kindly let me know what best can be done from your end?

Hoping for a quick response.
Simran
Ph : [protected]
Email : [protected]@gmail.com