McDonald's India Complaints & Reviews

MC D haware centurion Mall Navi Mumbai maharashtra the staff and manager don't have manners to speak with customers and delivery riders they are very unpolitely speaking staff and the manager is very pathetic rude and indiscipline the way she was arguing with customer and delivery riders in case she is the owner of the outlet and the way she was abusing and telling, ( Mai manager hu Jo karna hai kar mera kuch nahi bigad sakta koi )very dissappointed by seeing this kind of attitude from MC D staff Navi Mumbai

Hey sir, i am kiran from Hyderabad, i have been visited to Ground floor McDonald's ice cream store on[protected], i have paid my transaction with my debit card, the transaction has been approve by the machine, but the bill not generated but their software machine, the store man asked me to pay the payment second time with the different order number, paid the transaction twice but got the single bill, i need the my refund back because when i have asked the store man he simply said that you will get a refund, after that he not even responded polite to me, i have not expected this from McDonald's, sorry to say this..
I asked them is there any software issue kindly resolve this and they not even responded for my questions. i have both the bill and transaction numbers.

I have ordered through app on Sunday evening. Please refer to the attached snap for the list of orders. Two fries is missing out of the order and they didnot provide me any resolution so far. Their contact number is deliberately switched off when I try to ask for the details

I had ordered for "2 Jain Mc Cheese Veg Burger" through the Mc Delivery app. arpund 12.18 am on 28/8/2023.
Order Amount Rs 522.
Order Number - SAK-DL[protected]-[protected]
They sent me "2 Non-Jain Burgers - with Onion
rings" after almost 1 hour of ordering. I called back again at the Sion Avishkar store (Mumbai) - informing them the same. They told me to send a picture of the Bill and they would be sending me new Jain Burgers.
Finally after 2 hours of placing the original order, when I called the store again (around 2.19 am) - they told that the order could not be delivered because of some issue with the Rider/delivery boy. So, I asked them for refund and even spoke with the Night Shift Senior/Manager - "Sultan" who told that he could not process the refund. This has been a very very bad experience. And finally, I had to sleep without eating anything. I have all the call log and picture details for proof as well.
I request you to process my refund as quickly as possible.

Hello,

I am writing to raise complaint against the MacDonald from Wagholi, Pune, India. The quality of the fries is not good at all. They might be using cheap local products which doesn't taste good at all. Taste is horrible.

Please kindly look into this issue as soon as possible.

Many thanks

You have Totally ignorant, immature andunprofessional staff at kesavadasapuram, Trivandrum, Kerala outlet.

Name : Sushmitha Patil
Location : Hyderabad ( Sarath City Capital Mall)

I have made the payment twice in McD outlet in AMB( Sarath City) mall Hyderbard on 8th July'23 of amount Rs.348. I have been told to make the payment twice as the scanner was timed out. And they told me that amount would be refunded but I haven't received the amount yet, its been 16days for today.

These are the payment details which have been made through Paytym :
Date : 8th July'2023
Time : 7: 27pm(payment 2) and 7:26pm (payment 1)
Location : Hyderbard ( Sarath City Capital Mall)

I've attached payment details as well FYI which includes Ref number of both the payments made. Request to kindly refund the payment.

Jul 20, 2023, | 8:37:45 PM
Order ID: ASM-DL[protected]-[protected]
3 Items
1 x McCheese Burger Veg, 1 x Mexican McAloo Tikki Burger, 1 x Piri Piri Big Spicy Wrap Paneer
₹ 620 Paid

While ordering it was mentioned max delivery time is 40 mins. It's been almost 2 hours since I am waiting for my delivery, and the app still shows 20 mins after 2 hours. I am writing this at 10:40 PM. There is no option to cancel and the number provided is switched off. RIdiculous.

I request a complete refund.

I went into the kharadi pune outlet with heavy appetite.
Unfortunately i couldnt get the dish as it wasnt available .

Please do make it available

I had purchased meal at McDonald's Delhi Sarojini Nagar DLF outlet on 20.6.23.
I made the payment of an amount of Rs 577.50/-through Paytm. Due to network issue the payment took a longer time, meanwhile the screen time at the billing counter was timeout. Although the payment was deducted from my Paytm account which I also showed at the billing counter.
The manager asked me to make another payment in order to get my order. I made the payment through my credit card.
The manager assured me that I will get the reversal of my double payment in few days.
I also forwarded the details o[censored]PI payment on the McDonald's Delhi Sarojini Nagar DLF watsapp no.
Till date I have not received the reversal of my double payment.

Please do the needful.

Hi sir,
I did not get refund on my orderId
BJM-DL[protected]-[protected]
dated 24 June, 2023. The order was cancelled from McDonald's end.
I request you to kindly process the refund at the earliest.

Regards,
Salman Iraqui,
Email: [protected]@gmail.com

Currently I am sitting on the table and doing complaint about insect on the table and A.C. problem. Two insects are roaming on the table since last 15 minutes, and I requested two time with worker to start A.C., but it not start yet...it was such disrespectful moment for us..

I will take strict action against this moment, and will reach at court

Ordered a takeaway on 16 june ..money was deducted but counter said session expired hence money will be refunded in another 3 to 4 working days but i still have not received a refund. On top of that i have been asked for all sorts of details like ..bank passbook transactions detail. payphone transaction details from 16 when this gliche happened till date. money deducted was 928.2 rupee ref no[protected]

i have the transaction details attached

kindly ask the concern centre in Indraprastha multiplex Sigra Varanasi india to initiate a refund

I received a message from McDonald's recently which is regarding bill details and a link for bill details was written in it even though I didn't order anything

I had ordered at 11.33 and ordered arrived at 1.00.
Not only was the food cold (from touch)
I kept aside the food to talk to the dilevery man to call the manager of the restaurant. The coke bottle blasted and ruined the food.

Not only was the food late by more then one hour to almost 1 and half hour.

I had convince the delivery man to take the food as I won't accept the delivery and then was able to talk to the manager or someone.

I firmly told him to take the order back and he told me as everything is closed he can't give me a new order.. which I don't want anyways ..

I would like to know the correct department to raise this issue...

Hungry for more then hour and half only to recieve cold food .. then the coke bottle exploding and ruining the order and talking to the delivery guy to call the manager for another half hour.

Then to to hear that the food can't be made and during all these I had already written a complaint on this forum just before of not receiving the same food ordered. As it was showing paid and accepted by the McD at 11.33 but not receiving till 12.45.

I had placed my order on mcdelivery at around 11.30 and it is now(at the time writting the complaint) 12.40 and I have yet to receive the order and I have tried calling 66000666 ... But the no. Is not valid was being told, and I tried customer help line[protected] but no one is picking up the phone after going through all the process.

I tried calling the no. Provided in mcdelivery +[protected] but it says no. Is switched off ...

To whom should I contact ...
Very pathetic after sale service of McDonald's

Never expected from them.

Hi i have visited you Rani bag outlet pincode 110034 m2k mall staff Misbehave with me and was abusing me, Casher gave Tore note 500of 2 in change when i asked to change she was shouting at me.
i spoke with Branch Manger he also started shouting and was going to be physically.
i have attached his voice recording also.

We order from the branch and each time they say oder is not available but ask us to pay the entire amount. Also there is no proper customer service. They cut the phone on the face of the customer. They are asking us to pay extra amount just because they are not having a product . There are scamming people. Ban Visakhapatnam Mc. Donalds. This is not the first time. It is a nuisance everytime.

I ordered a Mc spicy paneer and I received a Mc spicy chicken, I am a pure vegetarian and this is really unacceptable, I ordered via swiggy and all of them are not bothered, non vegetarian thing in a vegetarian household is a big thing. The service is really poor.

I don't know which kind of services you're providing to the customers if the product is not available in menu then why guys are displayed in menu

I'd ordered on 22nd may -2023 :- Dosa masala Burger, mac puff and mac chicken value meal and i paid the amount of Rs. 297.14
when I went for pickup the order then counter people sasu your order has been cancelled and amount will refund with in 15 days ..is this your TAT for refund policy.. very pathetic.
I would suggest to you first update your all the system with latest API then show the QR code to customers for online orders

Can anyone's tell me when I get my money back.