McDonald's India Complaints & Reviews

I placed & paid my order from Mcdelivery app and the restaurant employee misleading with wrong information about timeline. And giving reasons that they don't have riders to deliver. It took more than an hour.
This wasted my time waiting for food when i was hungry.

I finished work yesterday at about 6pm and went to the drive trough at McDonald in hazel grove i ordered quite a lot of food as it was for myself my son and 3 friends i ordered the burgers plain with just cheese as my son is allergic to onions the order was compactly wrong order it had no plain stuff what so ever and if he would eaten it would made him really ill also i couldnt drive back as that the nearest McDonald and its around 7 mile away i rang up McDonald a lad answered and hung up then kept hanging up on me then it kept saying busy all night so think they didn't want to answer i am not happy about this at all as i was polite when i spoke to him for the few seconds

I am 17 year male studying in chennai. On 17th of may when I had to catch a train I thought of ordering from mcdonald and then having it later. So I ordered it 45 mins before my trains scheduled departure because the mcdelivery app assured my of delivery within 15 miss after ordering. Now I had ordered it around 5:45 pm and my train was scheduled at 6:20 from Chennai railway station. So I estimated that I should be able to board the train with my package delivered. So I waited till 6:15 and then I left for boarding my train. Then after my train left the delivery boy called me and said that your order has arrived, as I couldn't receive the order I requested him to cancel it and also tried contacting mcdelivery customer care number, but they weren't picking up my calls. When I checked it after a day the order has been marked as delivered and there was no refund process initiated.
I tried contacting their customer care but to no avail.

PAYMENT DEDUCTED[protected] AT 11:07pm but Oder was proceeding latter it came back automatically but amount deducted called the store they said it will be refunded but till not received 871 rs
It was loading then it came back automatically from the site order was not confirmed from site but Payne was deducted by you I have only you transaction I’d, it’s already a month it not revived the amount please do the need full

PAYMENT DEDUCTED YESTERDAY AT 11:07pm but Oder was proceeding latter it came back automatically but amount deducted called the store they said it will be refunded but till not received 871 rs
I haven't received it yet.
It was loading then it came back automatically from the site order was not confirmed from site but payment was deducted by you I have only you transaction I’d, it’s already a month it not revived the amount please do the need full

Mcdonald’s carry bag has its logo on both sides, still they charged me Rs. 9 for it even though I didn’t ask for the bag. When asked about it, the staff behaved rudely and said you can complain wherever you want, this is our rule.

Refusal for any form of replacement lost money to eat stale food

But the complaint has been refused of being not guilty on any manner that I am supposed to take an in-house tour of the restaurant to watch their greatness. Again the same cheating on over pricing in the name of GST and low stale burgers been served at a high price

Served two aloo tikki burger their cheap version for the price of corn and cheese burger in the wrapping of corn and cheese burger added cgst sgst extra on the bill this is happening second time with complaints and they have denied these complaints and refuse for any replacement

Hi,

I wanted an ice-cream at Mac D infinity(Malad, Mumbai). Firstly the cashier did not attend as she was busy assembling the cash which should have been done while collecting the cash. After waiting for 5 mins, when I requested her to take order, she rudely said to wait. There was a long queue of people

I gave her Rs 60 for a Rs 57 waffle chocolate ice-cream. She did not return the remaining amount and when asked she told she will give it later, which she did not.

The other person was also lethargic to attend customers. This happened at ice-cream stall of Mac D at infinity Mall - Malad - Mumbai.

I had ordered full meal from macD and asked to refill my coke within an hour of time after my order. The Service people working at the place denied me saying they do not follow this policy for their place.

This is our third visit they didn't provide Coke no chicken kabab burger no mac egg, they said u cant order drink contain coke as they dont have it and we can't replace it with anything else. Manager was super rude and no sense of talking. Please look into this matter

So I ordered two items above 200 rupees via Zomato and that time there wa this offer that if I add above 199 I’ll get free mac veggie burger but what happened was there was no burger when food got delivered.
This is really shameful
I tried to get in touch with Macd but they were closed.

I ordered a meal and paid through upi ...the information was 0 items I panicked and cancelled my order...I didn't receive a refund and when I contacted they are just ignoring wtf

So we have ordered food yesterday from mc Donald Rohtak branch through the SWIGGY platform and eventually, we received the order within time I ordered 2 burgers but as per their contract, they failed to deliver they have only delivered only one burger and also they not provided straws, tissues, and other cutlery. i also contact them but haven't responded yet.
so i paid 691 rupees for two burgers I haven't received anything but i need a minimum of 400 rupees for compensation
order number from Swiggy:[protected]

Dear respected sir today I go to Colaba branch McDonald’s I order veg burger but I received non veg burger. I eat half burger then I know

I’m following up with MCD over email to give me my money back for the amount which was deducted twice and order was not placed but they are not responding now

Dear Sir/Madam,

I am writing to file a complaint about my recent experience with McDonald's Kothrud Pune. I had placed an order through Zomato with the order number [protected] and the restaurant order number KOT-DL[protected]-[protected] for two burgers - 1 Aloo Tikki and 1 McVeggie. Unfortunately, both the burgers were received in a very poor cooking condition. The buns were stale, and to my utter disgust, I even found hair in one of the Tikki. This is a serious breach of hygiene standards, and I am deeply disappointed with the service provided by McDonald's.

When I called the restaurant to report the issue, I did not receive any resolution. Instead, the employee I spoke to started to clarify that hair was not possible in the food. I even sent pictures of the poor quality food to the restaurant, which they have conveniently ignored.

I am extremely dissatisfied with the service provided by McDonald's, and I expect a quick and prompt resolution to this matter. I demand that strict action is taken against the restaurant for failing to adhere to basic hygiene standards. I also request an immediate refund for the amount paid for the order.

I am deeply disappointed with the quality of service provided by McDonald's and the complete lack of concern for customer satisfaction. I would like to warn others about this experience, and I will be sharing my feedback on various social media platforms, as well as with my friends and family.

I look forward to hearing back from you with a resolution to this matter.

Sincerely,
Nilesh Agarwal

It was 20 April 2023 9:00 am I order McAloo tikki regular meal and I order from the digital screen of McDonald's which is provided by then while ordering my meal I wasn't knowing that I can customise my coke without ice there itself and no staff was there at order counter to ask them but after ordering I went near their kitchen area to tell I don't want ice there was no one except one guy in mcd t-shirt I told him that I don't want ice he told me okay but as my order came there was one lady which serve me and in my meal the coke was having ice I told her that can you please make it without ice because I don't want it I told that guy also, so she said he is not from my crew and if you wanted without ice you must customise while ordering why did you order with ice now it will waste the ice I told her that I wasn't knowing that it has any option like that so she said it has the option come I show you and she then thought me but which was no need you can't treat your coustomer like that n i already informed that guy who is wearing McD tshirt n he told me okay then . She was like if you do not want this you should tell me before serving I told her about that guy n she was like no he is not from my crew then who is he. Okay leave this all what about straw I asked her about straw she is saying we don't provide straw it is given only while parcel and delivery time, what sense it means you show in thumbnail coke with straw and you don't serve it how and few days already I came here at that time the lady was different she gave me straw at that time it was available for all and now it is not provided how ? Also she says it is from 1 and half month that they don't provide straw and few days back they served me with straw how ? I don't know but it disturbed me because being such polite staff behave like this it means they don't care of any coustomer eat or do anything we don't need you, you need us, what kind of attitude. Unsatisfied because of behaviour. I don't want the apologies I want to take action against this morning staff there is no manager no one only one guy n one lady which is also do ordering counter and kitchen. Don't no what kind of system. I love McD food I eat alot from McD from so many places i vist but no one treated like this.

Dear sir

I ordered 2 combo with 2 cold drinks, and other burger but I can not received 1 coke bottle from your side..

Kindly co ordinate and rewart me as soon as possible. I contacted many times your online contact number but it's switched off.

With regards,
Bansari Patel.
[protected]