McDonald's India Complaints & Reviews

We had ordered four mac maharaja regular meals. Which had burger, french fries and coke we had also ordered two mcflurry with the same. As soon as i ate half of the mcflurry i found a plastic / fiber kind of w ring inside mcflury which black in color. I would like take action and warn the quality of big food gaint mc donald to provide good quality food. I also would file a case if something wrong with my health. I have attached the folllowing video and pic to support the incidence.

I had given a food order of a COMBOMEAL for 03 persons consisting of “Chicken Maharaja, “French fries” and “Cold drinks” at McDonald Shop of Junction Mall, Durgapur, West Bengal on 17.03.2018 at 09.30 pm. In addition to that I had ordered extra 03 MaC Eggs. When I had categorically asked that whether I needed to pay extra money for cane cokes (Cold drinks), the sales boy in the counter replied that no extra money would be required.

The sales boy delivered me 03 “Chicken Maharaja, 03 packets of “Ffrench fries”, 03 “cane cokes” and 03 “Mac eggs” against a bill of Rs. 1, 039/- (the scan copy of the bill is enclosed herewith for reference) which is far more than the COMBOMEAL for 03 persons without properly informing me. Even the bill amont is more than the seperate bill of each meal. Taking the oppurtunity of lack of knowledge of the customers like me, the sales boys make exagarated bills without explaining us properly which is not expected from a world renouned multinational company like McDonald.

I would like to request to higher authority of McDonald to look into the matter seriously for intentionally exagarating the bill without properly expalaining to the customer and refund me the extra amont of money, deducting the proper amount. Moreover, please explain why Rs.132/- has been charged for 03 Mac Eggs. Otherwise, this kind of activity will severely damage the trust of McDonald.

With warm regards,

Dr. Sudip Kumar Samanta
Durgapur
Ph: [protected]

Dear sir/madam,
On 8th march at 18:40 i visited mcdonald's i proceeded to pay the amount of rs 616 after placing my order. I paid by card and even got an email and sms from my bank showing that the amount has been deducted. But the employee there canceled the transaction since it was taking too much time and asked me to pay again. After showing him the sms and the email he got very defensive and called 2 more employees. I explained to each one of them my concerns of the amount being deducted from my account. They told me it was the banks fault and not theirs and behaved quiet rudely especially the employee named anup or anuj. Later i asked to speak to the manager their but was refused saying its just us. Only after mr joabir could i have a civil conversation.
I have always considered mcdonald's as a great brand with excellent brand value but after this unfortunate experience i do not anymore. My request would be to please train the employees to be respectful and mannered while dealing with the customers especially in a highly competitive place like balewadi high street. Due to this behavior i was forced to go to starbucks instead and would suggest the same to everyone if not resolved. I thought the management should know before igo to social networking sites (Twitter).

Regards,
Srushti (Ex-customer of mcdonald's)

Ps:- i am yet to receive my refund

I had done two transactions and still they asked me to pay 590 twice. It was done as on sunday 3rd march.2019. The manager name is nandini. It was at paladi ahmedabad. Request you to please refund my amount and it was done via paytym. Contact number is [protected] and jinesh. [protected]@yahoo.com. Not happy with the service. And the manager name is nandini who had given me incorrect deatils of the contact number and the escaaltion email as well. Pathetic service.

Regards,
Jinesh shah

I am rajpal kaur from bathinda punjab i working in connaught plaza resurent private limited at bhucho mandi distt - bathinda in year 2013 i have emp. Code is 34928 but i donot know my epf no pls clear my epf no

Name-rajpal kaur d/o jasvir singh
Vpo - kaile bandar nasib pura bathinda punjab-151001
Mob[protected]
[protected]@gmail.com

Was trying to order through mcd app.
The payment mode was through phonepay. The amount got deducted from my account but the order was not placed.
I called the customer service redarding the same and said it would take 7 days to get back the amount.
Order dated was: 17/02/2019
Complaint raised: 03/03/2019
Still no refunds received despite calling the customer service redarding the same.

It's been a bad visit to opulent ghaziabad mac d. It's all due to not the organisation but due to one of employee there. Tanvi kaur-54001 was so rude and talked rubbish, not only with me but co-staff present over there.
I shall not recommend my friends for that branch. Why people over there or mac d keep such staff.. Or tender going on for misbehaving with customers.
I urge higher officials to take this on priority and ask her to quit if she can't handle.. Else next time i shall forward a legal notice to firm for such deed of your own employee with me and your coworkers.
Hoping a fast resolution from mac d team.
Regards
Vishal sethia
Advocate - corporate & legal affairs.
New delhi, india

I ordered french fries, chatpata naan & coke tonight at 23:05:32 at belapur, navi mumbai outlet.
Order number 175.
Crew i'd[protected] bhushan jagdish koli.
When went home we found cockroach or flies in the french fries. Harsh that my wife was very eagerly waiting for mcdonald's food, which she stopped eating. After charging such a amount than other brands, mcdonald's can't give us the hygienic food.

Dear sir,
Please find the mentioned pf number status and any updates.. Like when i take my pf money or transferred to my account regarding information.
Pf : mh/41618/50744
Narayana vijay pavan,
Employee id:[protected]
Account number:[protected]
Kotak mahendra bank
1-13/2, 1-13/2/1, kondapur road,
Gachibowly, hyderabad-500032,
Telangana, india,
Ifsc code : kkbk0000555
Thanks & regards,
N. Vijay pavan.. ([protected])

I have earlier also had issues with the kind of response from the staff and this time also had the same problem..the staff was not at all supportive and also not clear about the deals to be given...I had requested them to make a meal for me as I don't drink cold drinks but they refused it outrightly and did not cope at all...m
Varun verma
[protected]

This is with reference to the bad experience i had today. I visited airoli sector 8 mac donald's navi mumbai, maharashtra today.
Store manager "girendra yadav", he was damn rude and he was arguing with me after giving bad service. He was arrogant. It was his mistake and i noticed him, so instead of saying sorry. He was arguing with me. Plz take necessary action and teach and train them to be polite with any kind of customer. I was expecting apologies and he was busy in arguments with me that too late in the night at 11.30 pm
Plz let me know what necessary action will be taken.

On Saturday(05/01/2019) at Hyderabad airport McDonald outlet i ordered one Paneer Wrap (Med), French Fry, one Milkshake and one Mc Veggie which cost Rs.445.02 but after swapping my card money deducted from my account but the executive told me that We did not get the money.You have to pay again and if your money deducted from your account you will get it within 3-7 days but
till now i did n't get my money back.I already sent so many mails and given the details of my card thrice and last 5 trax but till now neither any action has been taken nor i got my money back, i think they are deliberately doing at airport so that no one come to airport for money which 40 ks away from city.

I visited bhabola naka mcd in vasai and placed the order and gave my debit card to place the order the amount was 500 so i entered the password and they told machine is not working, then they gave new machine and on that again i entered password and i got msg from the bank of 1 point of sale transaction and 2 mcd transaction so instead of paying 500, 1500 rs got decuted from my debit card, when i told the manager he told u will get a refund in 24 hours and now 2 days are past no refund.

Check the portion size in trivandrum outlet. I've been having mcd since childhood, in mumbai. Check the new outlet in trivandrum mall of travancore. 300 rs for combo and you get 2 small buns with a dry cutlet and a cheese slice? Wat happened to melted cheese and all? Some two years back, i've visited kochi outlet and it was good. This new outlet is a disgrace. Maharaja mac is two buns, dry patty and cheese slice?

I and my family friend went to mcdonald's on 15.01.2019 @ about 7.30 in the evening, which is situated @ jnmc compound, nehrunagar, belgaum. At the counter one lady ms. Smita was taking orders. When our turn came she behaved in a arrogant manner and acted as if she is not interested in taking orders. The manager was also of no help. We dont pay to get insulted by the staff of mcdonald's.

I have visited your above outlet on[protected] at 17:54hrs. For an order of rs 186.90, i have given my debit card, after some time i was asked to give cash payment as the payment was not rec'd through card. Subsequently i observed that payment was also debited in my bank also. I have talked to the outlet on phone but i was replied that they have not received any payment through my debit card. Pl note that, i have found no reverse entry in my bank account till today.

07 jan 2019, i was placed an order through delivery call at 2pm. However, i informed them to call receptionist once the food is arrived. I’ve been waiting for more than 1 hour. I’ve called to customer care to check my order only know that my order has been cancelled, without any information! I had to placed another order and this is wasting my time! I’m very disappointed with this kind of service line!

Note: i was staying in hotel.

I had order Burger on 31st in mcdonalds through swiggy, in place of veg i have received nonveg burger. immediatly i have complained and called mcdonalds and swiggy. i have complained both of the co.but not getting any response since 2 days. nor i have received any replacement or refund of wrongly delivered food. its very serious matter .by this way co is cheating their customer and looz trust

I am sharing my today’s experience with mc donalds, raj nagar, ghaziabad. There were teo employee naming mr. Sachin kumar and mr. Ashish negi they misbehaved with me while taking the order and aslo being a girl they further denied to take my order and instead they took someone else’ order. I request you to kindly take some serious actions against such emoployees who misbehave with females.

Landmark, next to nidh hotel opp, maxus mall road, uttan rd, bhayandar west, mumbai, maharashtra 401106

Mcdonald's at above address served ketchup whose quality seemed too bad. Few months back mcd ketchup tasted okok but this one tastes too much mixed and not original. I think the issue is with the main delivery section which delivers it to this as well as other outlets too...