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McDonald's India Complaints & Reviews

www.mcdonaldsindia.net

1.8

Updated: Jul 25, 2025

Complaints 1409

Resolved

402

Unresolved

1007

So far, so good. McDonald's India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope McDonald's India will keep up the work and continue to help more customers with their concerns even better 🤝

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McDonald's India reviews & complaints page 41

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Address: Mac D, opulent mall, Ghaziabad, Ghaziabad, Uttar Pradesh

It's been a bad visit to opulent ghaziabad mac d. It's all due to not the organisation but due to one of employee there. Tanvi kaur-54001 was so rude and talked rubbish, not only with me but co-staff present over there.
I shall not recommend my friends for that branch. Why people over there or mac d keep such staff.. Or tender going on for misbehaving with customers.
I urge higher officials to take this on priority and ask her to quit if she can't handle.. Else next time i shall forward a legal notice to firm for such deed of your own employee with me and your coworkers.
Hoping a fast resolution from mac d team.
Regards
Vishal sethia
Advocate - corporate & legal affairs.
New delhi, india

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 26, 2019

Verified Support

Dear Vishal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email ID and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Hs no 327,shraddha Shree, Ghart aali, Navin Sheva, Tal uran dist raigad, Raigad, Maharashtra, 400702

I ordered french fries, chatpata naan & coke tonight at 23:05:32 at belapur, navi mumbai outlet.
Order number 175.
Crew i'd[protected] bhushan jagdish koli.
When went home we found cockroach or flies in the french fries. Harsh that my wife was very eagerly waiting for mcdonald's food, which she stopped eating. After charging such a amount than other brands, mcdonald's can't give us the hygienic food.

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 26, 2019

Verified Support

Dear Shreeyash,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email ID and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

M

Maheshwaran Rajkumar

from Chennai, Tamil Nadu

Mar 5, 2019

Waiting for a single order more than 45 mins . Very poor customer service. They give more importance to online delivery .

It happens at McDonald’s velachery near grand mall. Hari manager of customer service

McDonald's India Customer Care

from Hisar, Haryana

Mar 5, 2019

Verified Support

Dear Maheshwaran,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Kphb, Rangareddy, Andhra Pradesh, 500072

Dear sir,
Please find the mentioned pf number status and any updates.. Like when i take my pf money or transferred to my account regarding information.
Pf : mh/41618/50744
Narayana vijay pavan,
Employee id:[protected]
Account number:[protected]
Kotak mahendra bank
1-13/2, 1-13/2/1, kondapur road,
Gachibowly, hyderabad-500032,
Telangana, india,
Ifsc code : kkbk0000555
Thanks & regards,
N. Vijay pavan.. ([protected])

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Address: 122001

I have earlier also had issues with the kind of response from the staff and this time also had the same problem..the staff was not at all supportive and also not clear about the deals to be given...I had requested them to make a meal for me as I don't drink cold drinks but they refused it outrightly and did not cope at all...m
Varun verma
[protected]

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G

Girish.N

from Angamali, Kerala

Feb 20, 2019

I need UAN number

Girish.N's reply, Feb 14, 2019

My Details

Name : Girish.N
Location : Karnataka Bangalore

Last working store : brigade orion mall Bangalore south
Last working designation : McCafé beanie
employee code : 9920024710

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Address: Belgaum, Karnataka, 590010

Sir i had been to jnmc branch belgaum mc donald, i had ordered for mc spicy paneer meal @ rs 199
I have paid twice the same amount
I through phone pe app and once i swipped the card
I want my amount to be refunded

I want to ask question?
Why do you people put up a schemes from app like phone pe cash back 50%
And when we transfer money from the same, your people say that they have not received...

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Address: 400708

This is with reference to the bad experience i had today. I visited airoli sector 8 mac donald's navi mumbai, maharashtra today.
Store manager "girendra yadav", he was damn rude and he was arguing with me after giving bad service. He was arrogant. It was his mistake and i noticed him, so instead of saying sorry. He was arguing with me. Plz take necessary action and teach and train them to be polite with any kind of customer. I was expecting apologies and he was busy in arguments with me that too late in the night at 11.30 pm
Plz let me know what necessary action will be taken.

Aug 6, 2021

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Jan 31, 2019

Verified Support

Dear Rupal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with the detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Hyderabad, Telangana, 500108

On Saturday(05/01/2019) at Hyderabad airport McDonald outlet i ordered one Paneer Wrap (Med), French Fry, one Milkshake and one Mc Veggie which cost Rs.445.02 but after swapping my card money deducted from my account but the executive told me that We did not get the money.You have to pay again and if your money deducted from your account you will get it within 3-7 days but
till now i did n't get my money back.I already sent so many mails and given the details of my card thrice and last 5 trax but till now neither any action has been taken nor i got my money back, i think they are deliberately doing at airport so that no one come to airport for money which 40 ks away from city.

McDonald's India customer support has been notified about the posted complaint.

Feb 04, 2019

Updated by upendra sethi Till now no action has been taken for this complaint, then how come this is marked as Resolved.

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McDonald's India Customer Care

from Hisar, Haryana

Jan 31, 2019

Verified Support

Dear Upendra,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number and along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

McDonald's India Customer Care

from Hisar, Haryana

Feb 7, 2019

Verified Support

Dear Upendra,

Apologies for the inconvenience caused to you. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Thane, Maharashtra

I visited bhabola naka mcd in vasai and placed the order and gave my debit card to place the order the amount was 500 so i entered the password and they told machine is not working, then they gave new machine and on that again i entered password and i got msg from the bank of 1 point of sale transaction and 2 mcd transaction so instead of paying 500, 1500 rs got decuted from my debit card, when i told the manager he told u will get a refund in 24 hours and now 2 days are past no refund.

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McDonald's India Customer Care

from Hisar, Haryana

Jan 25, 2019

Verified Support

Dear Faren,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Thiruvananthapuram, Kerala

Check the portion size in trivandrum outlet. I've been having mcd since childhood, in mumbai. Check the new outlet in trivandrum mall of travancore. 300 rs for combo and you get 2 small buns with a dry cutlet and a cheese slice? Wat happened to melted cheese and all? Some two years back, i've visited kochi outlet and it was good. This new outlet is a disgrace. Maharaja mac is two buns, dry patty and cheese slice?

McDonald's India customer support has been notified about the posted complaint.

Jan 20, 2019

Updated by Vishwanath Pillai I don't see a reply from McDonald's

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McDonald's India Customer Care

from Hisar, Haryana

Jan 17, 2019

Verified Support

Dear Vishwanath,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Belgaum, Karnataka

Website: Mcdonald's

I and my family friend went to mcdonald's on 15.01.2019 @ about 7.30 in the evening, which is situated @ jnmc compound, nehrunagar, belgaum. At the counter one lady ms. Smita was taking orders. When our turn came she behaved in a arrogant manner and acted as if she is not interested in taking orders. The manager was also of no help. We dont pay to get insulted by the staff of mcdonald's.

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McDonald's India Customer Care

from Hisar, Haryana

Jan 17, 2019

Verified Support

Dear Riaz,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

L

locha

from Mumbai, Maharashtra

Feb 8, 2019

I have a 2017 pocket card and i am a regular mc d customer. i wanted 2019 Mc D pocket card. i do have the old one. how to get a new

McDonald's India Customer Care's response, Feb 9, 2019

Verified Support

Dear Customer (locha),

We would like to inform you that McDonald's Happy Pocket cards are in store activities so the availability depends on the store. Please contact the nearest store for further assistance in this regard.

Regards,
Team McDonald's

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Address: Ghaziabad, Uttar Pradesh, 201017

I have visited your above outlet on[protected] at 17:54hrs. For an order of rs 186.90, i have given my debit card, after some time i was asked to give cash payment as the payment was not rec'd through card. Subsequently i observed that payment was also debited in my bank also. I have talked to the outlet on phone but i was replied that they have not received any payment through my debit card. Pl note that, i have found no reverse entry in my bank account till today.

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Jan 10, 2019

Verified Support

Dear Kishore,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

K

Krishna054

from Bengaluru, Karnataka

Jan 22, 2019

The cashier carelessly made mistakes while taking down my order and cashed me for a wrong order through card transaction. And then she asked me to repay while she put forward the right order but now the money has not been returned to my bank account and it has already been 24 goursy

McDonald's India Customer Care's response, Jan 23, 2019

Verified Support

Dear Krishna,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's

B

Becks

from Mumbai, Maharashtra

Jan 29, 2019

Expected a great burger as those i eat at other mc donald's outlets but the one delivered to me from mc donald's Byculla Mumbai was horrible. Hardly any lettuce, miserly amount of mayonaisse. Enough to spoil my evening. Feels cheated

McDonald's India Customer Care's response, Jan 31, 2019

Verified Support

Dear Customer (Becks),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's

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Address: Mumbai City, Maharashtra, 400099

Website: Call delivery.

07 jan 2019, i was placed an order through delivery call at 2pm. However, i informed them to call receptionist once the food is arrived. I’ve been waiting for more than 1 hour. I’ve called to customer care to check my order only know that my order has been cancelled, without any information! I had to placed another order and this is wasting my time! I’m very disappointed with this kind of service line!

Note: i was staying in hotel.

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supervisor

Jan 8, 2019

Such public complaint is inconsistent (no place/date of the events/ what the author wants).
The merits are not related to airlines business.

McDonald's India Customer Care

from Hisar, Haryana

Jan 8, 2019

Verified Support

Dear Cynthia,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

D

dhariniv62

from Kotagiri, Tamil Nadu

Jan 18, 2019

We orderd ice tea and after unpacking it only 25% of the drink was there. Not at all happy with this kind of approach. Order no CFR-DL[protected] Swg Order no [protected]

McDonald's India Customer Care's response, Jan 18, 2019

Verified Support

Dear Customer (dhariniv62),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's

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Address: Vadodara, Gujarat, 390012

I had order Burger on 31st in mcdonalds through swiggy, in place of veg i have received nonveg burger. immediatly i have complained and called mcdonalds and swiggy. i have complained both of the co.but not getting any response since 2 days. nor i have received any replacement or refund of wrongly delivered food. its very serious matter .by this way co is cheating their customer and looz trust

+3 photos

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McDonald's India Customer Care

from Hisar, Haryana

Jan 3, 2019

Verified Support

Dear Customer (bshah1922),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Ghaziabad, Uttar Pradesh, 201001

I am sharing my today’s experience with mc donalds, raj nagar, ghaziabad. There were teo employee naming mr. Sachin kumar and mr. Ashish negi they misbehaved with me while taking the order and aslo being a girl they further denied to take my order and instead they took someone else’ order. I request you to kindly take some serious actions against such emoployees who misbehave with females.

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McDonald's India Customer Care

from Hisar, Haryana

Dec 31, 2018

Verified Support

Dear Customer (Archie26),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: 401106

Landmark, next to nidh hotel opp, maxus mall road, uttan rd, bhayandar west, mumbai, maharashtra 401106

Mcdonald's at above address served ketchup whose quality seemed too bad. Few months back mcd ketchup tasted okok but this one tastes too much mixed and not original. I think the issue is with the main delivery section which delivers it to this as well as other outlets too...

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McDonald's India Customer Care

from Hisar, Haryana

Dec 30, 2018

Verified Support

Dear Tazeen Zubair,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Shahid Bhagat Singh Nagar, Punjab, 144521

Website: www.mcdonaldsindia.com

Today (December 27, 2018) I was having breakfast at McDonald's Balachaur, Garhshankar Road, Punjab. I ordered 2 spinach and corn burgers, 2 egg wraps and 2 fresh brew coffee for Rs. 380/-.

I am extremely disappointed to say that I found a piece of plastic in my egg wrap while eating, it might be possible that I have eaten that plastic. You guys are taking so much money for your food just to sell them plastic in their food. I'm sending you the attachment related to it.

+1 videos

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McDonald's India Customer Care

from Hisar, Haryana

Dec 29, 2018

Verified Support

Dear Sallu,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.net, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Shahid Bhagat Singh Nagar, Punjab, 144521

Website: www.mcdonaldsindia.com

Authority of McDonald's India,

Today (December 27, 2018) I was having breakfast at McDonald's Balachaur, Garhshankar Road, Punjab. I ordered 2 spinach and corn burgers, 2 egg wraps and 2 fresh brew coffee for Rs. 380/-.

I am extremely disappointed to say that I found a piece of plastic in my egg wrap while eating, it might be possible that I have eaten that plastic. You guys are taking so much money for your food just to sell them plastic in their food. I'm sending you the attachment related to it.

I want you to take the action against it as soon as possible and if I find no action has been taken against it then I will raise an alarm to the Department of Consumer Affairs.

Find the attachment enclosed herewith.

+1 videos

Aug 5, 2021

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Dec 29, 2018

Verified Support

Dear Rakesh,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.net, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Mumbai City, Maharashtra, 400068

We had placed an online order using the mcdelivery app. Our order number was 230383. Our order arrived at 12.10am. The order was correct. However, the quantity of fries was half in all 3 meduum meals. I tried calling the mcdelivery number but the ivr got disconnected saying the services are available only from 7am to midnight. Are we paying for this kind of service. I need an explanation for this. Pls refund my money.

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McDonald's India Customer Care

from Hisar, Haryana

Dec 27, 2018

Verified Support

Dear Customer (Elfa),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

R

Rashmidubey 1297

from Delhi, Delhi

Dec 27, 2018

No courtesy...rude behaviour with customer...illiterate employee...

McDonald's India Customer Care's response, Dec 28, 2018

Verified Support

Dear Rashmi,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's

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Address: Nellore, Andhra Pradesh, 524001

I went to nellore mgb felicity mall today morning (21/12/2018 friday) to have a breakfast at mcdonalds restaurant. The restaurant timings on the door said 10:30 am. But even at 11:15 am they were not ready to serve customers. The attitude of the people in there was just careless and when asked they were least bothered that they are losing business for mcdonalds by opening late. I expected some good standard from a company like mcdonalds and this was very dissappointing.

Aug 7, 2021

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Dec 22, 2018

Verified Support

Dear Hariharan,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Vadodara, Gujarat, 390007

I went to macdonald's Vadodara outlet, situated in Inox, ellora park, Vadodara.
I was charged twice for my order (Once from my card and they said my transaction was not going through and second time with successful transaction) billing amount 477 inr...

they said the amount will be refunded in next 2 days. It is 10 days now and the amount is still not refunded. The team in Macdonald's is not listening to me.

Kindly check and refund back the amount to my account

+1 photos

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McDonald's India Customer Care

from Hisar, Haryana

Dec 21, 2018

Verified Support

Dear Mayank,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

N

Nikhil Anandwade

from Mumbai, Maharashtra

Dec 24, 2018

Please stop sending me promo txt. msg.

McDonald's India Customer Care's response, Dec 26, 2018

Verified Support

Dear Nikhil,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's

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