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McDonald's India Complaints & Reviews

www.mcdonaldsindia.net

1.8

Updated: Jul 25, 2025

Complaints 1410

Resolved

402

Unresolved

1008

So far, so good. McDonald's India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope McDonald's India will keep up the work and continue to help more customers with their concerns even better 🤝

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McDonald's India reviews & complaints page 6

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BMM-DL[protected]

From 3 months I am emailing no resolution from McDonald's

[protected]@mcdonaldsindia.com

totally contain was less ...and tikki was not cooked propelerly money wasted ...Next time from now onwards i will order from burger king...wasted rs 767 from MacDonald

Totally wasted contains was less and tikki not cooked properly

Ignoring me

Contact Number
[protected]

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Mar 9, 2023

Verified Support

Dear Sayuri,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@ mcdonaldsindia. com, and our team will take this ahead.

Regards,
Team McDonald's

sayurishivalkar's [Complaint's author] reply, Mar 13, 2023

[email protected]

Mobile number 9773167731

McDonald's India Customer Care

from Hisar, Haryana

Mar 13, 2023

Verified Support

Dear Sayuri,

Thanks for helping us with the requisite details. Our concerned team is looking into your concern and will get in touch with you soon.

Regards,
Team McDonald's

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Address: C 702 Neelkanth Elegance Vejalpur Ahmedabad 380051

I I placed an order on McDonald's on 27th February 2023 via Paytm Mini App . I tried to order but my money got debited and order was not place. I again tried to place the order but 2nd time also my money got debited but order was not placed. It has been more than 7 days regarding this issue and i have not got my refund yet.

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Mar 9, 2023

Verified Support

Dear Arun,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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Hello,

I tried to place order twice from McDelivery App & paid through PayTM on 27th Feb 2023. Both times payment deducted & order didn't got placed & today 6th March 2023 still I haven't received any refund for the same.
Both times I paid Rs. 407. So the total is Rs. 814.

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Mar 7, 2023

Verified Support

Dear Ujjwal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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There is a failed transaction on las Saturday for 839rs still I didn't get refund.

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McDonald's India Customer Care

from Hisar, Haryana

Mar 6, 2023

Verified Support

Dear Swathi,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Pimple Gurav

I had placed a order on 11th February 2023 of 146 rs. My money got deducted from the app, but the order did not get placed. I have already mailed a complaint on a email Id of McD India, but I did not get my money back. I request you to investigate and provide my money back. Also it would be helpfull i[censored] call me on my phone - [protected].
I have attached the screenshot of the transacvtiom.

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Mar 3, 2023

Verified Support

Dear Siddhant,

As conveyed earlier, we request you to share the mentioned details at the given email ID for further assistance in this regard.

Regards,
Team McDonald's

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Address: Pimple Gurav

I had placed order on 2nd March 2023 at 11.20pm approx. My order did not get placed, but my money got debited. I have attached the screenshot of my transaction for your reference. I request that i want my money back, or else I will register the complaint in consumer forum.

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Address: Pimple Gurav

I had placed an order on 2nd March at 11.20pm approx. My money got debited but order did not go through. I have attached the screenshot of my transaction

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Mar 3, 2023

Verified Support

Dear Siddhant,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

McDonald's India Customer Care

from Hisar, Haryana

Mar 3, 2023

Verified Support

Dear Siddhant,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Secunderabad

Ok Saturday evening i went to mc Donald's to place the order, they said transaction is failed but money is debited from my account. When i asked them, wait for 3 to 4 days to get money back. Please I want my money back soon. It is urgent.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 28, 2023

Verified Support

Dear Swathi,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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I placed same order 2 times, both times 407 rs got deducted from my paytm wallet but still order didn't got placed.
In McDelivery App in payment history, it's showing 'Refund Pending'.
When can I expect my refund ?

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 28, 2023

Verified Support

Dear Ujjwal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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I have made payment twice on the Mcdelivery app via Paytm but in the app it is still shown as pending. I have confirmed with the Paytm customer service and the payment is successful from their side.
As a proof of payment I have the UPI reference number and also transaction number for both the payments.
Order id number is [protected]

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McDonald's India Customer Care

from Hisar, Haryana

Feb 28, 2023

Verified Support

Dear Customer(sblahase27),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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I ordered a few things on mcdonalds app and opted for payment through paytm payment was done but order was not taken. After that i didnt received my order nor my payment back from the store kindly look into the matter and help to get my money back

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McDonald's India Customer Care

from Hisar, Haryana

Feb 27, 2023

Verified Support

Dear Dashrath,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Gopalan Signature Mall, 6 to 8, Nagavarapalya Rd, Nagavarapalya, Bennigana Halli, Bengaluru, Karnataka 560038

Hi,
I have paid for an order though a debit card of Rs. 522 but MC Donald staff said they have not received the amount and not given my order. I felt humiliated.

They said I will get the refund but now its 6 days but still I have not recieved my refund.

I am attaching the transaction copy which says that they have recieved the amount.

Kindly contact me and provide me the compensation.

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 27, 2023

Verified Support

Dear Faruque,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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BMM-DL[protected]

totally contain was less ...and tikki was not cooked propelerly money wasted ...Next time from now onwards i will order from burger king...wasted rs 767 from MacDonald

Totally wasted contains was less and tikki not cooked properly

Contact Number
[protected]

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 24, 2023

Verified Support

Dear Customer(Ashuttzfy),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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BMM-DL[protected]

totally contain was less ...and tikki was not cooked propelerly money wasted ...Next time from now onwards i will order from burger king...wasted rs 767 from MacDonald

Totally wasted contains was less and tikki not cooked properly

Contact Number
[protected]

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 24, 2023

Verified Support

Dear Swapnil,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Prasad imax

In prasad imax McDonald's outlet in Hyderabad we got scammed. They confused us in order as we went for first time in McDonald's and when we tried making it clear they ignored our speech.
Please take action on this.

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 20, 2023

Verified Support

Dear Ubed,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Prasad imax

Your prasad imax outlet in Hyderabad
Had scammed us by taking extra money, they made us confuse and when we tried make it clear they ignored our speech.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 20, 2023

Verified Support

Dear Ubed,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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BMM-DL[protected]

totally contain was less ...and tikki was not cooked propelerly money wasted ...Next time from now onwards i will order from burger king...wasted rs 767 from MacDonald

Totally wasted contains was less and tikki not cooked properly

Contact Number
[protected]

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 20, 2023

Verified Support

Dear Ashutiwari,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

Ashutiwari.. 's [Complaint's author] reply, Feb 21, 2023

No help is getting from McDonald's Badlapur branch Maharashtra

This is order id
BMM-DL-31-12-2022-295917

Number 9773167731

Ashutiwari.. 's [Complaint's author] reply, Feb 23, 2023

No response from MCDONALD'S badlapur branch

McDonald's India Customer Care

from Hisar, Haryana

Feb 23, 2023

Verified Support

Dear Ashutiwari,

We are sorry for the inconvenience caused. We are re-highlighting the case to the team. Your patience will be appreciated.

Regards,
Team McDonald's

A

Ashutiwari..

Feb 26, 2023

No help from MCDONALD'S

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Address: Mc Donald's belapur

Date[protected]
Place- McDonald's belapur
Time- afternoon around 1.50
Went here along with my two friends
Things we ordered
1 mc chicken
1 mc veggie
1 aloo tikki
2 hot fudge
The staff guy said you can get 1 chocolate shake if you pay extra 30 rupees we said add ok add it and they charged us 570 rupees and did not provide the bill and asked us to have a seat.
After some time
They only served 1 mc chicken
1 mc veggie
1 hot fudge
1 chocolate shake
I went their to ask about pending order the guy who took our order said mam i already told you aloo tikki is unavailable and i didnt charge you for that whereas he lied he did not inform us about it then i asked him to show me the bill so he immediately cancelled one item from the bill with blue pen and showed it to me we were really dissapointed with this service. They try to fool you the staff is pathetic

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 20, 2023

Verified Support

Dear Gauri,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at myfeedback @mcdonaldsindia. com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: 41, Bungalow Rd, Block UA, Jawahar Nagar, Kamla Nagar, Delhi, 110007

I ordered a Chicken McGrill Burger from Mcdonalds, Jawahar Nagar outlet on 16th February 2023.
Surprisingly or rather, disgustingly, I found a bone attached to my chicken burger’s patty.

I have no idea how did that patty pass the quality check since the bone wasn’t small in size, it was quite big and couldn’t have been missed during a QC.

I urge you to take sufficient and hopefully a stern action regarding this incident.

I have attached the photo of the burger and my bill.

I also send a feedback email to them but haven’t got any reply from their end.

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BMM-DL[protected]

totally contain was less ...and tikki was not cooked propelerly money wasted ...Next time from now onwards i will order from burger king...wasted rs 767 from MacDonald

Totally wasted contains was less and tikki not cooked properly

Contact Number
[protected]

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Feb 14, 2023

Verified Support

Dear Sayuri,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@ mcdonaldsindia. com, and our team will take this ahead.

Regards,
Team McDonald's

sayurishivalkar's [Complaint's author] reply, Mar 13, 2023

[email protected]

Mobile number 9773167731

McDonald's India Customer Care

from Hisar, Haryana

Mar 13, 2023

Verified Support

Dear Sayuri,

Thanks for helping us with the requisite details. Our concerned team is looking into your concern and will get in touch with you soon.

Regards,
Team McDonald's

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