McDonald's India Complaints & Reviews

Hi, I place an order with McDonald’s on 30/12/22. My money was deducted and the order was not placed so what am I supposed to do?

I was asked by Mcdonald staff at Sarojini Nagar, New Delhi to pay my UPI. I did and the amount got debited from my account...but the staff and even the manager refused to serve us...they stated that they have not received the payment...of rs.122. The manager was rude and even told me that she would call the police..they forced me to pay again
It seems it is a organized malpractice by staff to cheat the customers...the rude behavior of staff and cheating my Mcdonald is unprecedented and was not accepted by a brand like this

Sir many times I visit your outlet but most of time they say this product is not available many time sir ...so why you going this outlet...they have not Available any product why you going this outlet

Sir many of times I visit madonalds store but every time they answers this product are not available every time please you solve this problem
Ex(mac flurry, banana caramel)

I had ordered an order of rupess 229. My money got deducted but the order did not get placed. I also had a call with the Store but they too said that order is not placed. Order was placed on 29/12/2022 at 13.12 pm. Transaction id is[protected]. Please provide me my refund.

At 29th December 2022 13.29pm i placed a order worth rupees 229. My payment got successful but order did not get placed. I have called to the store but they said order did not get placed. The UPI transaction id is[protected]. And the payment was received at [protected]@paytm. Please provide me my refund back.

My friend and I went to McDonald's yesterday, and did not receive a detailed bill with pricing from McDonald's. We received the order confirmation bill where no pricing is mentioned. I had to specifically ask for a detailed bill to be sent to my number which turned out to be inaccurate. The items were mentioned partially without any amounts beside it and the total was stated.

I order burger from Mc Donald mahagun metro mall and I received burger with fungus in it.

I want to file complain against this and want compensation against it, as it can cause me food poisoning

My order number is 281

Amount deducted five times, but order was not placed on mc delivery (16-Dec-2022). Request you to kindly initiate and also process the refund.
Store's Location: Mc Donalds, Hinjewadi Pune (Opp. KPIT).

No action has been taken by Mc Donalds till now!
Only fooling with different timelines.

Lost a decade long customer after this experience!

On 16-Dec-2022, tried placing the order using Mc Delivery App but it had failed 5 times resulting in 5 transactions for which order was not placed.
As stated by Mc Donalds the refund will be issues in 7 working days, but nothing happened!
Refund amounting to Rs.2326 is still pending and they just keep fooling around!
Will keep raising it to each portal till it reached to Saurabh Kalra!

Hi, I placed my order at McDonald’s agra and my transaction ID is 1238966 on the date of 16th December 2022. A amount of 691.96 was debited from my account but it was not received by McDonald’s so they told me that it will be refunded back to me in 48 hours. But it’s been 10 days Now. Please let me know when can i expect my amount to be refunded back to me.

Me and my friend decided to go to McDonald's at Atlantis K10, Opp Vadodara Central, Genda Cir, Alkapuri, Vadodara.And i got one of the worst experience.Staff don't even know how to give icecream.And I order 3 regular McAloo tikki meal and they placed order of only 2 Meal.Taking time to give order.Please do pay attention on this issue.

Today i went to mcdonalds bharuch, i ordered a meal through drive thru and asked them to pack it. They charged me for their carry bags with their logo on it.i asked the employe about the matter and he told me that goverment has changed the rule.so rude n unfair.

Dear Sir,

This is with reference to the order dated 27.11.2022.if Rs.258/-.I had tried making online payment through payment gateway from Kotak Bank which was unsuccessful as per the Mc Donalds app..so i made payment in cash. I had got the message from McDonald's that the money will be credited to the account in 2 to 3 days.but the credit dint happen..so i called up my bank for the same and raised a complaint regards to this...and got the revert stating that the amount has been credited to the merchants account already .

The transaction Id is [protected].

Have been following up with them since Dec 6 yet no proper solution from them.
Have not got my refund yet.

Thanks and Regards

Suchita Keer

I've cancelled my order on 10th of Dec because my order was not getting placed but I haven't received any update on my refund didn't received any mail or text, In McDonald's it is only showing refund Initiated.. that's it being 11 days now..I want my money back..
My order number is BNH-DL[protected]..Outlet - Nirman Height, Borivali West

My invoice number is [protected], I went to McDonald’s and redeem the order of 2 iced coffee at 198 with redemption code, 8901, and asked the cashier man, raaj pal, if I can have a chocolate chip muffin for 49 rs, because of the ongoing offer, and the cashier said yes and charge me 250 rs for that, when I went to fetch up my order, the cafe man told me, my order is for 1 coffee only not two .. and I showed him my activated coupon.. he said he got order for 1 iced coffee only, and asked me to go to cashier raaj pal to get the confirmation about it and then he told me, he took the bill out for 1 coffee and 1 muffin .. and took my activated deal voucher… so unprofessional and rude way to deal a coustmer and then the manager interfered and said we can’t do this anything about it, and said it was inconvenient and we can’t give you muffins in this activated offer, you have to place another order… what kind of manager argues at 12.58 p.m. to there coustmer for a muffins ? Even they refunded me at last, but what kind o[censored]nprofessional and unethical behavior they thrown at me ? Does McDonald’s is a brand still ? Or just a road-side store, who doesn’t know how to treat their coustmers after they themselves agree they are wrong!!!

Sent from my iPhone

I ordered sprite from McDonald's and it did not reach me, As soon as I read the bill for conformation I saw it written clearly over there, but it did not arrive

Hi,
This is Amit Kumar. Have placed an order twice on 2nd Nov 2022 from amazon pay which were failed through McDonald mobile app. From the app, I can see that the refund has been initiated for both transactions, but it has not yet come to Amazon Pay. Had a discussion with Amazon customer service. They are looking RRN number for the same which in not available in the mobile app payment history. Have attached the screenshot for the same (transaction surrounded by red square).

Can you please share the RRN number for the same or settle the same? It has been more than a month now/ Your quick reply is appreciated.

Thanks and Regards,
Amit Kumar
[protected]

I had ordered from McDonald's delivery app on 25th and 30th nov 2022 respectively and paid using Amazon pay UPI, money got deducted but order not placed 21 days passed yet refund not received my 827 rs. Stuck with you guys . Mailed 3-4 times and called your head office to Mr. Prasad who confirmed me refund and a call back from customer service but still nothing. I need my money back . Never ordering from mcd app again for sure horrible experience for a loyal and long time customer . Kindly reply.
Aishwarya Poojari

I paid ₹554 for a failed order at Mcdelivery app on 27th November 8:16 pm ist with UPI transaction ID: p[protected]. I have been struggling to get my refund by writing regular mails at [protected]@mcdonaldsindia.com

Please help me get my refund ASAP.