McDonald's India Complaints & Reviews

I ordered fish a fillet meal in university road near esquare in punenot very busy got half cooked fish with no seasoning a drop of funny mayonese still feeling sick normally i live in uk, staff are illiterate and no idea gave coke without cover and straw not busy but it is out of stock very fishy youngsters go there spend as fashion but bad product. Waiting for side effect of raw fish.

So on 12th feb i went to mcdonald’s db mall bhopal today and i orderd one fillet of fish meal and the mc spicy chicken burger and when i get order i eat mcspicy chicken first and i didn’t eat or notice the french fries and when i finished my burger and then i start eating french fries i saw it the fries were completely burn and only some of the fries were ok but rest of it was burned so i am giving you the photos of the bill which i ordered and the fries burnt as you can see the fries is completely burnt so this fries should we give to customer and this french fries did all mcdonald’s outlet sell and give to customer in home also we did not make this type of burnt fries in home when we bought the frozen one or the fresh one. And even any other burger king or kfc or any other so pls because i don’t think that this kind fries should serve in mcdonald’s because the mcdonald’s is known for french fries because i am eating french fries of mcdonald’s since when i was in school. And i have complaint this on 12th feb throug mail to mcdonald’s india but i didn’t get any reply till date i don’t know why they ignoring this thing and see i have the photos of the burning fries and bad fries and the bill and photo of mail

I ordered from zomato inthe mcdonald's but these times very worest food i received and it's smelling and i get vomato very worest i don't know why happen i want to know i am still getting vomato. I am not going to again actually i am regularly customer but you change my mood on burgers and order no. Sis-dl[protected] zomato orderno [protected] order date 18/02/2020

I am a frequent visitor in the mcdonalds outlet in edachira (Hardcast restaurants pvt ltd, cochin infopark kakkanad, shop no.9/418a1, mukkadan grand central, edachira road, ernakulam, kakkanad, cochin, kerala).

Today (16th feb 2020) i had a very bad experience while i visited the above mentioned outlet.

I ordered for veg-meals combo and paid in cash. The bill showed rs.200 and i gave a rs.500 note. Ideally i should get balance change of rs.300. Instead he gave me balance change of rs.200 only. When i asked him about the rs.100 balance, he said that is additional gst charges. I was not convinced by the explanation he gave. After my order came, i again went upto another crew and asked him to explain to me how the gst calculation is done as it is not making sense to me that a rs.200 bill will have additional rs.100 gst charges which is no where mentioned in the bill. (Attached the bill)

This crew member called the person who took my order and asked him why he gave me only rs.200 balance and his reply surprised me. He said 'he forgot to give me balance of rs.100'. I was surprised because i had a conversation with him (When he gave me that rs.200 in the billing counter) regarding the rs.100 balance and his reason was it is gst charges. And when the other crew member questioned him, he said he forgot to give me rs.100 change. How can he forget when it is clearly mentioned in the bill that rs.300 is the balance amount and i also asked him to recheck the balance amount when he gave me only rs.200 balance in the billing counter. He had a convincing reason that it is gst charges. It in no way looked like he had any confusion.

The conclusion i got after that is - he simply lied to me. And when he understood he will be caught, he gave the excuse of forgetting to give me rs.100. He did not look apologetic nor did he apologise.

This was the first time i walked into this mcd and paid in cash. And this is the worst experience ever. Though this is a first time experience for me, there are many who did share similar experience from that same outlet when i shared mine. This has tempted me to register a complain.

I would also like to highlight here one other case which happened in mcdonalds outlet in lulu mall kochi. They have a separate billing area (Take-away) for ice-creams. And only cash is accepted there. As they have very fancy amounts as cost for each ice cream, it will mostly never add up in round off figures (Eg. Rs48, rs, 97...). So if you give rs.50 or rs.100 as cash, they don't give you balance rs.2 or rs.3. They give the excuse that they don't have change. Even if you give change to them for your billing, they still don't give any change to the next customer. I am sure they make a good amount by going like this as this is one of the busiest outlets as it is in lulu mall.

They are exploiting people who are paying in cash in the counter by giving such excuses like additional gst charges, no change, etc. These are clear cut case of fraud and it is not expected from such a reputed company like mcdonald's.

The amounts might be very small but the impact that it creates in the minds of the customers are huge. I would never wish to visit these two outlets again coz of their poor customer relationships. This is a very unexpected behaviour. It will surely hamper mc donald's reputation in the long run.

I placed an order of mcaloi tikki burger. Everything was nice but then i noticed that the bun of that burger is changed from earlier one. I thought this is no big deal but when i ate it, i do not like the bun at all. It was too dry and it has a bad flavour. It was interfering the taste of all good elements of it. The earlier bun was much better but the only flaw in that is absence of sesame seeds. I hope you got what i wanted to say. I hope from you to change your bun as soon as possible.

On the 3rd february, at 12am at mcdonald's - helmet crossroad, ahmedabad. I paid for my meal using gpay. The worker told me the connection had timed out and hence the monwy wont go to theor account. He made me pay again. He ensured me that the first transaction will get canceled and the money will come back within a week. It has been a week and i have been charged twice for the same meal.

On 23/1/2020 i ordered online for 334rs. And store person callsback and cancels the order my money got debit from phonepe app again i tried and again 334rs. Got debited and same issue he calls and cancels the order i[censored] call customer care they said 7-8days money will refund till date the money has not refunded please refund/and resolve the issue...

13/01/2019... I visited domibivali east macdonald in dombivali and palced the order the amount was 260 n open google pay for sacn thier qr code for payment... But when i scan thir qr code n paid amount... Their machine gave recipt that transaction is failed but... I got mst from google pay n alos from the bank that 260 rs was deducted.. Then macd wroker saide rhat thier some net work problem so i use bhim upi pay... N try 2 time.. But agin same i got 2 msg of transactions from bhim upi that payment is done but thier machine said that transaction is failed... So instead of 260 rs i got deduction of 780rs from mamy google pay and bhim upi contacted bank account... So whrn i told the manager he told me that u will get refund from 7 days.. But now 20 days over no they no refund yet

I have visited macd aashram road ahmedabad on 28/1/2020, i have asked for combo's price receptionist said the prices, all combos are around 200 to 300, then i only buy veg burger which is around 40rs, after this both receptionist laughed as if they are making fun of my 40rs choice it's really hurt me mentally, how can someone laugh if i can't afford a combo and chose only a burger, this behavior is rediculous

I ordered veg from 1 mcd in brookfield.

They delivered chicken burgers instead of veg burger, despite knowing that how veg and nonveg are strict dietry rules in india.
Last time my item was missing, this time non veg in place of veg.
When i call the outlet they are unresponsive, they called after 30 mins and very very rude staff, no apologies.

There is a dead bug in the fries i ordered today from mcdonalds!! If these are the standards that a chain like mcdonalds sets in india... Imagine how lightly they take indians. Had this been done in the us i'm pretty sure they would have been begging the customer in fear of a lawsuit. Pathetic response from delivery partner swiggy as well.. 60/- bucks coupon for a dead bug!!
Mcdonald's india
Mcdonald's india
Consumercomplaints.in
Kindly look into it as it is a serious health concern for so many regularly ordering food from these popular places!!

Hi sir i visited in macdonald at 04 jan 2020 but there restaurant manager is very rude behaviour and he ask me to leave from restaurant because of i'm just talking with thise employees when i say i'm not going anywhere he push me and troubling with me...
I told him i'm complaning your he say i don't care
The restaurant manager name is shahid beg magarpatta macdonald season s mall pune

My kid and husband are suffering from severe food poisioning after consuming the food here. I request the authorities to please conduct regular quality testing for their outlets as not only is this an issue for our people but is also the only known brand for tourists from abroad. The malfunctioning of these outlets gives a very bad impression of our food safety authorities.

Regards
Aswathi

I am a regular customer of mcdonald which is near golden temple amritsar because my office falls in the same vicinity. On an average, i visit the same restaurant like 10 to 15 time a month for the snacks.

My recent issue is, i visited the same restaurant to use the washroom. That day i was in hurry and could not order anything. Now the result of this was, the restaurant owner called me and insulted in front of his employees. This situation was worse at that time for me.

The restaurant owner lost his temper and was about to get violent.

Seriously at this time, when our prime minister is going for swachh bharat abhiyan and these restaurants do this kind of behavior.

I may not visit this restaurant again.

I want to register the complain about the crew I'd 52673- Dinesh Kumar .I went to Noida wave mall McDonald and I specifically told him not to add the cheese burger . But he is think he is over smart and he add the cheese burger and extra cheese in order to increase the bill amount .He us just fooling the customer and also giving wrong information to the customer so that he can increase the billing amount . And he is doing this to all the customer . I would request you to please look in to the matter . Or else I will have to post this to the social media and this is best in the public interest .

I am complaining about an employee who works in calungte branch macdonald's goa. His name is gopi krishna.. I ordered veg burger, but he gave me non - vegetarian burger. Moreover when i complaint he was just laughing and when i scolded him he abused me and came to beat me up. I just ran from the show room and i haven't touched non - vegetarian in whole of my life. But he made me eat it.

Hi,
Today i visited mcdonalds in lulu mall, edapally, kerala, india. I had a bad experience with staff named vishnu. Me and my sister were ordering and i pulled out my card for payment and he, in a quite rude and disrespectful manner shouted to me “how many times i told you that we don’t take card, only cash! I told you many times!” (He actually didn’t tell me once, he told my sister that they don’t take card, which i didn’t hear) he was shouting and also looking at me in a weird way and was quite rude towards my sister when she said something about his behaviour while we were paying. When i saw his colleague i asked him for vishnu’s name and he got short tempered and said “vishnu! Vishnu is my name? Why do you want my name? Is to complain?? Go complain... I dont care i was planing to quite this job anyway! So go complain i don’t care!”. I am 25 now but since i was 17 i have been to mcdonald’s in many occasions with my friends and family i always had a great experience with the food and the staff. I have never met a staff who was rude until today. There was a small queue behind me while this incident occurred and it was humiliating to have a staff from mcdonald’s to yell at me like this. My sister recorded a video too for proof. If you guys require that i will get the video and mail it to you.

I been to mc cafe and ordered mc flurry, staff gave me vanilla icecream wid oreo crumps not even the taste which we expect after complaining the operator didnt even talk properly and all my money gone waste.. I am very serious about my complain and please provide me solution this is not what mc cafe provide please solve my complaints or i will find another solution for this

Mcdonald's outlet, sector-11, panchkula (Haryana)
Wrong illustration of food item (Burger) on menu. The menu board shows burger with filling of onion and tomatoes but the real delivered one was just having patty and sauce in the bun with no vegetables. When asked the staff told us that they don't have fresh stock of vegetables. They charged us full but did not delivered the claimed item. To our surprise when we call the manager he didn't showed up. We waited for 15 minutes and then left.
Restaurant manager - anish sharma
#[protected]

I have visited to koparkhairne macd i'm a regular customer of that store... 1st time experience i have ordered medium meal and 2 coffee with coke we were 3 people when i asking for repeat coke thr told me sharing is not allow i agree but the way they said this was very much insulting i didn't said anything do you people think i'm fool have taken 2 coffee and one coke and we were 3 people, if i'm drinking coffee then why i'll drink sharing of coke... Second experience was very pathetic manager was very rude don't know how to talk with the customer my bill no was 177, 163 have order 2 meal with coke and one meal with coffee coffee was chilled and tasteless i have given complaint abt this manager was not agreeing coffee was chilled then i told her to taste it then she has given me replacement for that after that i visited to repeat the coke as i'm regular customer of macd i visited to bandra linking rd outlet thr is no limitation for drinks if i have taken drinks then i can take unlimited but here she told me the drink is not unlimited the is a limit for that in front of every one i felt very insulting if the is some rule like this then they should say us while billing not after billing very bad service of koparkhairne balaji macd very much disappointed with the services and staff i hope you people will take some action against this complaint