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HyperCITY
Customer satisfaction rating: 76%
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143
COMPLAINTS
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HyperCITY Customer Care

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Address
Paradigm - ‘A’ Wing, 1st Floor, MindSpace, Malad (West)
Mumbai
Mumbai City District
Maharashtra
India - 400064

Customer Care Phone Numbers and Contacts

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Toll-free:
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Fax:
Fax:
+91 22 4003 2120  

Submit a Complaint
Customer satisfaction rating
76%
Complaints
143
Pending
0
Resolved
109
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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HyperCITY Complaints & Reviews

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I purchased a watermelon on Sunday and on Monday when I cut it open, it was completely spoilt and rotten. There was a foul smell coming out of it.

I want a refund for the same .
Selling spoilt fruits
Mar 09, 2021

Complaint Status

HyperCITY customer support has been notified about the posted complaint.
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    Dear sir/mam,

    I am a regular customer at your place and quite happy with your services as i work in teleperformance,...
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    I would like to raise and alarm against hypercity malad west, this is a serious health concern as i am daily consumer of hypercity...
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    Hi,

    I would like to register a complaint against hyper city malad west as i haven't yet received a refund...
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    Hypercity — gift card issue [Resolved]

    I am not able to use these gift cards in hypercity store hyderabad. I just bought these cards in the month of jan. Store people...
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    My entire order today (Order id : 8426017) was cancelled (7th july'19) saying stocks are not available 2 hours after placing...
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    I) I, Ajay Mahashur, cell No [protected] is a regular customer of Hypercity (HC)
    ii) I bought items worth over Rs 3000/-...
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    Hypercity — missing [Resolved]

    Hi team,
    Today we came for shopping we bought fish when we came to billing counter came to know amount printed on...
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    I mr sukhdeo yadav often shop frm malad west hypercity. But frm last 2 times i was not given the free gift with product &...
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    [Resolved]

    My invoice number [protected] i had purchased cakes around 930 rs which includes a peach crumble. Because i was shopping around itold the person serving me that i will be back and pick the cakes while i shop and i paid the bill when i returned back i picked the products and came home when i checked the crumble was missing. I tried to call the store but all the numbers are incorrect can some one look into this and call me back
    Jun 13, 2019
    Complaint marked as Resolved 
    Apr 27, 2019

    Complaint Status

    HyperCITY customer support has been notified about the posted complaint.
    Verified Support
    May 09, 2019
    HyperCITY Customer Care's response
    Dear Customer,

    Greeting from HyperCITY feedback team!

    Thank You For writing to us.

    We sincerely apologize for the inconvenience caused to you and sorry for the delay in get back to you.

    Kindly provide us with your contact number for us to get in touch with you.

    Our customer service team will get in touch with you for your concern.

    For any further assistance, you are welcome to contact our customer care at[protected] any time between 09:00 am to 10:00 pm Monday to Sunday.

    Thanks & regards,

    HyperCITY Customer Care
    What should i do if my t shirts has tagges on it, do i have to travel again back tomarrow to hypercity? this is the type of service you provide? unprofessional

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      Hypercity — review in negative [Resolved]

      I love shopping in hypercity panvel as it used to be an experience. Recently on 5th april i was doing some shopping worth...
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      [Resolved]

      I am extremely disappointed by the quality of your packed products. The mushrooms were rotting it is clear that poor quality ones have been picked at the start it self. The lapse in qc is evident. This could have been a health hazard and dangerous incase my younger siblings would have directly used it. I look for strict action to be taken.
      I shall also report this in the consumer forum.
      Apr 25, 2019
      Complaint marked as Resolved 
      Mar 17, 2019

      Complaint Status

      HyperCITY customer support has been notified about the posted complaint.
      Verified Support
      Mar 23, 2019
      HyperCITY Customer Care's response
      Dear Customer,

      Greeting from HyperCITY feedback team!

      Thank You For writing to us.

      We sincerely apologize for the inconvenience caused to you and sorry for the delay in mail back to you.

      Kindly provide us with your contact number for us to get in touch with you.

      Our customer service team will get in touch with you for your concern.

      For any further assistance, you are welcome to contact our customer care at[protected] any time between 09:00 am to 10:00 pm Monday to Sunday.

      Thanks & regards,

      HyperCITY Customer Care
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        I am a regular customer of hypercity malad and i am tired of saying no to credit card executives. Everytime i enter they surround...
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        Sir
        we have dispatched sports goods to your malad branch on[protected] of rs. 6730.00 against bill no. 975 but we have...
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        Hypercity — udi [Resolved]

        Hello sir/madam

        I want to complaint of reciver in big thane hypercity they all are not working proper and...
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        Respected sir / madam,

        I am ankur garg from m/s shri kahna associates, mathura (U. P). We are keen to work...
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        Dear sir,

        I have purchased 32 inch koryo tv on 25th january 2018 from hyper city malad. It's has been 72 hours...
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        I like to understand billing counter for 10 products or less then 10 products is for 10 items or 10 products - say i buy 12...
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        [Resolved]

        Hi,

        I am a graphic designer, and i design for them a menu card, on request of ankita singh & yogesh they bith are visualmerchandiser in malad west store.

        They both promise me to clear my payment on saturday but its been more than 20 days both are not responding and still not paying me back.

        I keep chasing them sending masaages but no reply.

        They both might be using my money for thier personal use.

        Thanks
        Nadim
        Feb 8, 2019
        Complaint marked as Resolved 
        Jan 04, 2019

        Complaint Status

        HyperCITY customer support has been notified about the posted complaint.
        Verified Support
        Jan 07, 2019
        HyperCITY Customer Care's response
        Dear Customer,

        Greeting from HyperCITY feedback team!

        Thank You For writing to us.

        This is in response to your email.

        We understand that your concern is still not resolved and we sincerely apologize for the delay in resolution.

        Let us assure you that we have already escalated your concern to the respective team.

        We will contact you with an appropriate resolution once we get an update from our team.

        Your patience and co-operation will be highly appreciated in this matter.

        For any further assistance, you are welcome to contact our customer care at[protected] any time between 09:00 am to 10:00 pm Monday to Sunday.

        Thanks & regards,

        HyperCITY Customer Care
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          [Resolved]

          I am a frequent customer of hypercity. Weekly more than 4 times i visit here as i know i will get fresh veggies n fruits from hypercity.... But today i bought some strawberries which on top of the cover it was looking all good. But after came home when i opened its full rotten from bottom side. As a customer this is very disappointing matter.
          Unhappy customer: (

          More than 8years a valued customer of hypercity
          Vidya nair
          [protected]
          rotten strawberry
          Feb 1, 2019
          Complaint marked as Resolved 
          Dec 14, 2018

          Complaint Status

          HyperCITY customer support has been notified about the posted complaint.
          Verified Support
          Dec 31, 2018
          HyperCITY Customer Care's response
          Dear Customer,

          Greeting from HyperCITY feedback team!

          This is in response to your concern and sorry for the delay in get back to you.

          We sincerely apologize for the inconvenience caused to you.

          We have tried contacting customer on your given number however the same is not contactable (Ringing).

          We appreciate your co-operation in this matter.

          Our customer service team will get in touch with you for your concern

          For any further assistance, you are welcome to contact our customer care at[protected] any time between 09:00 am to 10:00 pm Monday to Sunday.

          Thanks & regards,

          HyperCITY Customer Care
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