I) I, Ajay Mahashur, cell No [protected] is a regular customer of Hypercity
ii) I bought items worth over Rs 3000/- on Saturday 15th June morning when I visited the HC with my family.
One of the items has been 1 Kg superior type of Apples.
iii) when I opened the bag in which these were packed by the HC and starting cutting and testing those, I found that these were perhaps stored for long and had become brownish inside and the taste had got altered.these are thus totally damaged and spoilt.Being perishable, I am unable to retain these for return beyond today and shall be throwing those soon.
iv) these therefore are worth throwing off
v) I am really surprised at the poor storage and offering stale and damaged stock to the customer.This spoils the reputation of a store belonging to the Big Bazar chain
vi) i have n't saved the receipt of the payment made but I am sure you would be able to obtain the same from your records.
vii) Please investigate the matter and respond to me .I request for a free replacement with home delivery Address: Ajay Mahashur, 904, Laburnum Tower, Mahindra
Gardens, S V Road Goregon (West), Near Patkar college.
Please respond per return and ensure that replacement is sent to protect the reputation and ensure this kind is nor repeated.
I shall escalate to the CEO level or Mr Biyani level if proper and prompt response is evaded by you.
Thanks and Regards contact mail Ka.[protected]@gmail
.com, Cell no [protected]
HyperCITY customer support has been notified about the posted complaint.
Jun 18, 2019HyperCITY Customer Care's response
Greeting from HyperCITY
Thank You For writing to us.
We sincerely apologize for the inconvenience caused to you.
In this case, we request you to share the complete address of the Big Bazaar
store you visited.
We appreciate your co-operation in this matter.
Assuring you of our best services always!
For any further assistance, you are welcome to contact our customer care at[protected] any time between 09:00 am to 10:00 pm Monday to Sunday.
Thanks & regards,